Paul Frey | Page 16

Having purchased my new 355 from Ferrari of Dallas back in 1999, I have had it serviced exclusively at Boardwalk since the dealership opened. Additionally, my Maserati has only been serviced at Boardwalk in 1999, I have had it serviced exclusively at Boardwalk since the dealership opened. Additionally, my Maserati has only been serviced at Boardwalk since purchasing it there from Lindsey. The newly renovated service department is clean and spacious. No one expects service on Italian exotic cars to be inexpensive, but you look for quality, fairness, and trust where ever you do go. Boardwalk has been fair with me on both cars. The work performed has always been of high quality and I can't recall having but maybe one "redo" in all the years I have serviced my cars there. I have not felt pressured or nickeled and dimed on cost. When it comes down to it, the people make the difference for the dealership. I cannot say enough good things about my now retired service advisor, Larry Neighbors. He was always fair and earned my trust. Larry was very proactive on the car status while being worked and always quick to return calls. He would not push extra services and let me know only want was needed based on his years of experience. If it was a large job, he was fair on the price and I felt he considered our relationship and loyalty. My current advisor, Paul Frey, is cut from the same cloth as Larry I believe. Paul has been great to work with and I trust him. Between Larry and Paul, it tells me that Boardwalk management has built a service culture of "the customer comes first". Boardwalk seems to want a long term relationship and knows that trust and being fair on service is a win for both them and the customer. It builds loyalty for service and future car purchases. I can't imagine looking beyond Boardwalk for service or sales. Great dealership! More

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My first service experience with Boardwalk Ferrari after switching car brands was better than I expected. They're organized from contacting me to arrange the appointment for my first service to the deliver switching car brands was better than I expected. They're organized from contacting me to arrange the appointment for my first service to the delivery after. It's going to take some getting used to walking out of there with no charge for the routine service. More

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The professionalism and courtesy received at Boardwalk Ferrari could not have been better, Paul in service was fantastic, beyond helpful great communication and advice given in regards to my California. Ferrari could not have been better, Paul in service was fantastic, beyond helpful great communication and advice given in regards to my California. I highly recommend this dealership and plan on doing a lot of business with them over the next 10 years. More

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Service was good and timely, communication was good. Someone was very rude to my driver though. He had parked to pick up the car and someone told him to move it even though it had been brought out and Someone was very rude to my driver though. He had parked to pick up the car and someone told him to move it even though it had been brought out and was sitting behind the trailer. he had to move his truck and trailer then move the car again. I thought that was nonsense. More

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Communication and Attention to clients, are not what it was a few months ago. My go to service man went from a five to a two was a few months ago. My go to service man went from a five to a two More

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First service on 2020 Superfast. Ferrari recommended service at 6500 miles interesting. Paul Frey went out of his way to facilitate the extra items I requested, living 400 miles away. Enjoyed meeting service at 6500 miles interesting. Paul Frey went out of his way to facilitate the extra items I requested, living 400 miles away. Enjoyed meeting Chris on that Saturday morning 9 am pick-up and the receptionist was especially friendly and helpful. I look forward to a solid service relationship with Boardwalk Ferrari. rnc More

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Thanks Paul for your excellent customer service - yet again! Boardwalk never disappoints. They continue to consistently maintain a top notch dealership whether it be sales or service. again! Boardwalk never disappoints. They continue to consistently maintain a top notch dealership whether it be sales or service. More

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The best, in every aspect, from setting up to delivery of my Testarossa requiring engine out service. Personable, hospitable and professional. The best. Will only bring my Ferraris here. my Testarossa requiring engine out service. Personable, hospitable and professional. The best. Will only bring my Ferraris here. More

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The service was done with speed & professionalism. Paul Frey is very professional & knowledgeable. For the the last 10 years, Boardwalk has provided me with exceptional service. Frey is very professional & knowledgeable. For the the last 10 years, Boardwalk has provided me with exceptional service. More

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I took my car in in April 2020 with Amanda Tovar as service adviser. She quoted the repairs needed and gave me a quote which was reasonable. She turned to work over to Paul Frey and he continued to ad service adviser. She quoted the repairs needed and gave me a quote which was reasonable. She turned to work over to Paul Frey and he continued to advise me. While it took considerably longer than I thought ( It is a Ferrari after all) they always kept me advised and completed the work. I have driven the car over 600 miles since the service and it feels like a new car even though it is 21 years old. The work was well done and the cost was reasonable. I highly recommend Boardwalk Ferrari and consider it worth the 600 mile trip (one way) to get the quality of service they provide. More

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