Peter Klein at Andrew Toyota-Scion

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Doedens, Jared Johnson, Peter Klein

My Review of Andrew Toyota-Scion:
Mark was very attentive to what I was looking for and helped me through the decision process as we purchased a used Toyota Sienna. He was right there for every step of the process and was very knowledgeable about the vans, regardless of the year. He made sure all my questions were sufficiently answered before I brought my wife around to see the Sienna I selected, and he even took the time to review everything with her (in more detail than I expected, but I know my wife appreciated hearing it from him instead of me. :)

Peter is the internet manager. Though I heard from Steve Cisero by email, Peter came over and introduced himself and talked with me about the process, which was nice to get the extra touch from someone working on the internet side.

Jared handled the financing and paperwork. That went pretty smoothly.

Finally, there was a mechanic named Mike who found the source for a mystery part that we had been trying to figure out from an earlier test drive. While it would have been nice to have it figured out before we had finished the purchase, it was great to see Mike (and a couple other guys from service) trying to figure out where the part came from and fixing it.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Peter Klein

My Review of Andrew Toyota-Scion:
Peter Klein in the Internet department was more than willing to bargain with me in good faith. That was extremely important to me. During our search for a new vehicle we made it clear to all dealers Internet departments that we were going to buy a vehicle before months end and pay cash. Most were willing to negotiate. Wilde Toyota was downright rude and terribly out matched with Peter and his professionalism. I would choose Peter Klein and Andrew Toyota over anyone! I WOULD NOT choose Wilde over anybody! The price and service we got with Peter Klein at Andrew Toyota was unmatched, thank you Peter.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Peter Klein, Willie Willett

My Review of Andrew Toyota-Scion:
I have been servicing all of my vehicles for years with Andrew Toyota. They always are very honest and up front with everything. In the service department, I have worked mainly with Willie. When bringing in my cars, I feel it is more like stopping by a friends house than having my vehicle serviced. When Willie is not around, everyone else in the service area has been more than helpful. It was because of this service that I looked to purchase our most recent car at Andrew... I worked with Peter Klein. Peter was a pleasure to work with and was very accomodating to us. He made sure that he showed us every feature on our Venza, and made it very clear that we could call him ANY time for anything regarding the vehicle. My wife was impressed with the time he took to hook her phone up to the bluetooth and answer any questions that she had. We will be working with Andrew Toyota for years to come....both in the service and sales departments.....Jared in the finance department was also great to work with. Thank you Willie,Peter,Jared and the rest of the Andrew Toyota group.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Butcher, Peter Klein

My Review of Andrew Toyota-Scion:
Worked with the Internet Group At Andrew (Pete). Very responsive and upfront. Gave the best price up front that other Dealers in Chicago/Milwaukee wouldn't touch (I shopped their quote to others and other dealers said "No Thanks"). They didn't try to sell a bunch of other add-ons I didn't need and worked with my short time deadline to deliever the van I needed. I liked the new Honda but this Dealer won the deal for Toyota. Love the Sienna so far!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jared Johnson, Peter Klein

My Review of Andrew Toyota-Scion:
Complete rockstar performance from Andrew Toyota, Jared, and Peter. We got the exact vehicle we wanted and more. Jared really went out of his way to make sure we were completely satisfied and informed. Not only did we get the vehicle and options we wanted, but we were also helped to stay in our budget, very important! Peter is the master of bluetooth and the ins and outs of understanding our vehicle...thanks again Peter. We couldn't be happier with Andrew Toyota and crew, and our new Sienna.
We really cannot speak highly enough of our experience and we love our new Toyota dealer! Thanks again Jared.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Peter Klein

My Review of Andrew Toyota-Scion:
Before I even went to this dealership, Peter sent me a quote online that was lower than any other dealer I had talked to. I didn't feel the pressure to haggle with prices because I already knew I was getting a pretty good deal. The team was very friendly and answered all of the questions I had. Jared in financing was wonderful in giving me advice regarding financing and helped me pick out an appropriate package. I only rated the experience as a 4 because the first new car I got ended up having a faulty wire and I had to go back the same day to get a different, but identical car. This was a hassle, but it obviously wasn't this dealership's fault and they were wonderful in keeping me updated with what was going on and making sure I was comfortable with the car I ended up with and all of its options. I would 100% go to them with my business again and recommend them to others.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Peter Klein

My Review of Andrew Toyota-Scion:
Outstanding customer service! We were in town from Minnesota to turn in a previously leased vehicle for a 2011 Toyota Sienna. We were treated with the utmost care and respect. This was a very clean dealership. Peter Klein was very easy to work with and extremely thorough when walking my wife and I through all of he new features of our new vehicle. All of the paperwork was completed ahead of time, the appointment was scheduled and all went perfectly. We drove off with our new Sienna and are very satisfied with our purchase and experience with Andrew Toyota and the way were treated by their staff, especially Peter Klein. I would highly recommend this dealership to anyone interested in having a pleasant vehicle purchasing experience.
Matt
Stillwater, MN

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Cicero, Peter Klein

My Review of Andrew Toyota-Scion:
My husband and I had an excellent experience with the internet department of Andrew Toyota as well as the other cooperating dealorship employees. Steve and Peter both treated us as if our needs were important and remembered what we said from conversation to conversation.
Steve corresponded with me for 2 months via email. He took the time to not only relay the information I requested, but he also took time to add a personal regard during my husbands spinal surgery. He set up and arranged for us to meet with Peter Klein for the final selection and sale.
Peter was really sharp on Prius details and proudly showed us every change that had evolved sense our purchase of our 2005 Prius. Peter was knowledgeable and helpful in relaying information on financing, both purchase and lease. Within 2 1/2 hours we owned our second Prius.
When I needed a ride to the dealership to pick up my Prius, Peter picked me up himself so that I would not have to be delayed arriving due to a heavy "pick-up" load on that morning. He did a thorough and thoughtful job of acquainting me with my new Prius and made sure I knew all of the options for operating it according to my needs.
This is our second Prius to purchase from Andrew. We came back because of their personalized customer treatment. I am sure that when we are ready for Prius #3 we will return to Andrew Toyota

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Peter Klein, John Moore

My Review of Andrew Toyota-Scion:
Just picked up my 2010 Toyota Venza. So far I love the vehicle. It was such a pleasure working with John and Peter. We never felt rushed and both were very patient and informative when answering our questions. Peter spent over an hour with us to familiarize us with our car and the many features the Venza comes equipped with. Peter and John also left the door open to us with any questions we may have about the car in the future. It was a very positive experience and we would most certainly recommend Andrew Toyota to anyone seaching for a vehicle. The dealership is very clean and all of the staff that we came in contact with were very friendly. THANK YOU JOHN, PETE, AND ANDREW TOYOTA.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Peter Klein

My Review of Andrew Toyota-Scion:
Peter was very helpful and communicative as we were considering buying a car. Everyone at the dealership was friendly. Our visit was delayed quite a while because as we were about to look at the car, the check engine light came on. We were glad that the mechanics at Andrew Toyota were quick to work on the problem, though.

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