Philip Yue at San Francisco Toyota Scion

I have just purchased my new Prius and I had a wonderful experience at San Francisco Toyota. I first did a test drive of Prius III with Sammy, who answered all my questions and gave me useful advice about Prius features and specifics of different trims. Thanks to him, I decided to go with Prius Persona (instead of Prius III) and I am really happy about my choice. Then I talked to Ryan about pricing and really quickly got the price that I wanted. Most of that was done via email, which worked great for me since I cannot always answer my phone. There was no "come here and we'll talk about it" crap that you get from some other dealers. Guys at SF Toyota were honest and responsive. The paperwork went smoothly and Phil gave me thorough explications of all contract details.

Overall, the service was impeccable and I never felt pressured from the dealers into buying. These guys are great! Highly recommended.

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For me, the experience of finding a vehicle had been long, difficult and stressful. For 6 weeks, we had combed the internet, gone to several dealerships, as well as meeting up with a few sellers in the private sector. Besides each vehicle not being quite the "perfect" car, i.e. wrong color; high mileage; not the options we wanted (moon-roof in particular), we encountered some pretty sketchy characters and selling styles. Each time we left discouraged and confused (being pressured to buy something else that was "good enough" or way out of our price range0. From the minute I contacted San Francisco Toyota, my whole experience turned from a nightmare to a dream! Ryan emailed me within minutes (while I waited for two days for another dealership to call me back about a particular car). Once he located the car, he called me back to confirm that the vehicle was in stock and detailed, and to arrange an appointment. Another email confirmation the day before we were set to arrive (still waiting tor this other dealership to call me about what seemed to be a duplicate car...) We were concerned about traveling far to see this car (from the North Bay) but it was well worth it. Although Ryan was not available to meet with us, he had arranged for Steven to show us the car, and take us for a test drive. He answered all our questions and then let us be...no pressure, just allowing us to make a decision. The financial process, which can be arduous, was pleasant and smooth. Ryan & I have talked several times since the transaction as well (we have a little bit of a learning curve with the technology of the Prius, but he keeps answering my questions without hesitation). Throughout the experience, Ryan, Steven & Phillip were kind, polite, respectful, and knowledgable. We were glad to being doing business at a dealership with principles and high standards for customer satisfaction. Definitely go to San Francisco Toyota to buy a car!

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Our experience working with SF Toyota was fantastic. Working with Ryan Dong and the rest of the team at SF Toyota made the car buying experience more like a pleasant daydream rather than the stressful nightmare we all know it could be. After a phone call and a couple email exchanges with Ryan, my wife and I found ourselves saying yes to the purchase of a new Highlander. Ryan was able to give us a great price and made the whole process so easy. It took about a week or so to have the car delivered to the dealership, but in the meantime he provided us with all the necessary information to begin the insurance process, credit check and also gave us all the specs making us all the more excited for the delivery date. Upon delivery, Ryan informed us that the car was ready and that we could pass by at any time to finish up the paper work and drive our new ride home. The day we picked it up, we entered SF Toyota and were welcomed by smiling faces as well as our Highlander, front and center in the showroom. Ryan went over the initial paperwork with us and then he handed us over to Phil who went over some detailed information and of course more paperwork. :) Phil was also great to work with. He was personable and genuine and was upfront with all the details regarding warranty and added services. It truly felt like he was on our side. After we finished all the paperwork, Ryan even took some time to introduce us to our new Highlander. We unfortunately didn't have time for the full tour, but he showed us all the few major features and also give us some tips on how to really take advantage of all the car's capabilities.
In a nutshell we were given a great price and great service. That's all anyone really wants especially when you're about to spend a pretty penny. The next time I'm in the market for a new car, Ryan and SF Toyota will definitely be at the top of my list.

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My experience with San Francisco Toyota was superb. Ryan Dong was the Internet Sales Manager (car dealer) who was helping me. He was caring, courteous, patient and most importantly very honest and upfront. What made me choose working with Ryan was not only the excellent care for the client but also his 100% honesty about all the costs whereas I had car dealers from other dealerships just give me *fake* low prices, lying about disposition/car return fee being included in the 1-pay (paid upfront for 24 months) price of the leased car. Also did I mention that SF Toyota gave me the BEST price out of all the dealerships in Bay Area? So once more if you want somebody to give you the best deal, genuinely care and be honest with you work with Ryan Dong. He and his team: Phil Yue, Business manager and Michael La, Sales manager worked together as a team giving me their 110%. They all cared and made a genuine personal connection with me. A car lease from SF Toyota was a truly wonderful experience where Ryan, Phil and Michael made it as painless as possible...actually they made it a really fun and positive experience. I felt really well taken care of before the sale, during and afterwards (Ryan contacted me already few times to make sure that I'm comfortable with my new car and he's there available to help even though he already made a sale). Those guys are creating a new paradigm of experience in a car dealership. If you want THE BEST head on over to San Francisco Toyota.

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If there can be such thing as a "great experience" buying a car, than this was as close to it as I will probably see in my lifetime.

After researching cars online and at other dealerships, my husband and I decided on a Toyota Highlander. At our first Toyota dealership (see my Putnam Toyota review), we were not able to come to an agreement. So, home we went to look for the exact car that we couldn't get and try to locate it.

I did a search for Toyota dealerships in the greater Bay Area. There are many! Most had instant chat, which is great. I chatted with 4 of them and nobody had the color and options that we were looking for. At 3:30pm, New Year's Eve, I was giving it one last shot with San Francisco Toyota. I "chatted" with Nicole and told her exactly what I was looking for and wanted to buy something today (sales tax was going up 1/2% on Jan. 1, 2013). She asked for my email or phone number so the sales manager could talk to me regarding specifics.

Michael La phoned me from SF Toyota and immediately I was at ease. He asked about my previous experience at other dealerships and how he hoped he could help me. He stated that while he didn't have the exact color interior I was looking for, the price may change my mind. Well, he was right! My husband and I decided to go ahead and drive into the City (at 4pm on NYE) to look at the car and see if we could "settle" on a different color interior. When we got to the dealership, Michael told me the car was on it's way from the other showroom on Geary and could we wait about 10 minutes. About 15 minutes passed and he came over and explained that they were having trouble locating the car and most likely had been sold during our drive up from San Mateo. While disappointed, we just figured it wasn't meant to be (especially because the interior color was not our first choice).

During the wait time for the Highlander, Michael had our car appraised for a trade in. While it wasn't exactly what we hoped for, it was way more realistic than what the other dealership had offered. When the Highlander didn't show up, he felt so bad about us driving up there, he upped the trade-in and began his search for another Highlander.

Success! Michael was able to find us a car (albeit in South Lake Tahoe) with all the options AND the preferred color interior. So, at 5:30pm on New Year's Eve, we started the paperwork for the new car. At this point, the dealership was empty. Even though I felt horrible about doing paperwork so late, everyone made us feel at ease. We finished with everything a little after 7pm.

In all, we dealt with 3 people at SF Toyota. Michael La, Sammy Lee and Phil (sorry, don't know last name) the finance manager. They were all excellent! So personable, knowledgable and most of all, helpful!

The one downside to the dealership is that there is no play area/kids room. We had to bring our 3 year old with us and that made it difficult to complete the process.

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I drove home with a new Toyota Prius C about a week ago thanks to the team at SF Toyota.
I would not have made it into the dealership if it had not been for Ryan's friendly and personal customer service approach when I requested an online quote. He is honest, knowledgeable, and professional. I felt at ease throughout the entire process - no pressure, no hassle. Sammy assisted me on a fun test drive and Phil explained all the complicated details about the car's financial transactions in a clear and concise manner.
I would definitely recommend SF Toyota to family and friends for their exceptional customer service!

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Doug Donnellan is to be commended to have such nice, friendly and knowledgeable
associates in one of the best, no, THE BEST Toyota dealerships in California.
From the time we drove up to their location @ 1701 Van Ness Avenue and were greeted by the employee on the driveway to assist us, taking our old Camry and directing us to Michael La's office, we felt very much at home.
Michael then had Sammy Lee and himself guide us through the very easy decision to purchase a new Camry.
The nexrt step handled by Philip Yue was one of the easiest financial transactions
since the last time in December 2006 when we purchased a 2006 Highlander and were assisted by Queenie.

We will continue to rave about San Francisco Toyota to our friends and family.

To Michael, Sammy and Phiip, thank you so much again for everything!

Sincerely.

Mike & Janice Pingatore

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It's been a while since I bought a car but with philip's help he made it easier. He was super nice and such a gentleman. He provided my daughter and I with excellent services. He is very patient. Even though he is a very busy guy;his customers would always comes first. Philip gave me a great deal and he was very straightforward when he answered our questions. He was extremely helpful in many ways. Philip would always email me about car information. He was not only quick and responsive, but he gave me all the info I really wanted and needed. I would recommend everyone to go find him as your sales rep. He is awesome! I promise you.. I guarenteee you would not be dissapointed with this guy.

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Philip Yue provided excellent customer service and knows his products. It was also very helpful that he is able to speak Cantonese so my parents was able to understand the features of the car and all the safety features the car had. If you need to purchase a Toyota, let Phil Yue is your guy! Thanks Phil!

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I just came back from purchasing a Prius from Philip and have to admit that I am so impressed with SF Toyota and especially my sales rep Philip! My previous experiences purchasing a car from dealers like Honda, Infiniti, Acura have been subpar. I either spent many hours there or the salesman was just trying to take every single penny from my bank account....purchasing a car from Philip has been the best experience so far.

We communicated through email at 10am, I received a quote from Philip and it was exactly the price I already had in mind, so it was a done deal. I met him later that afternoon and already had a great vibe about this guy. He knew I was here for that exact car, no hassle or trying to upsell me. When we were going through the functions of the car, he knew everything about it. I will definitely be a return customer.

So if you're looking for a Toyota, nice dealership, a great sales rep, and don't want to spend hours at a dealership.... look for Philip Yue at SF Toyota on Geary St.

Thanks Phil.

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