"Very good experience"
I was in the market for a used Subaru Forester and had the pleasure of meeting RALPH. Ralph was very pleasant, very helpful, very patient and MOST OF ALL not pushy! I would recommend RALPH as. Salesperson to any of my family or friends. Also Mike who did all our paperwork in finance was very helpful, honest and pleasant. I love my new car and it was a pleasure doing business with this dealership! Lynn
Great experience dealing with Ralph Aguino,Ed Chen who took the time to answer
All my questions,orienting me with leasing process and vehicle functions.
"Car purchase and recall service"
- Tracy Luedke
All staff were friendly and knowledgable of the vehicle, explaining all features of the car thoroughly, I never felt rushed or pressured in my decision making process. They all considered my personal and financial needs and worked with me to stay with in my budget requirements.
"Quick and easy."
The quickest and easiest "car-buying" experience ever. No pressure,everything was explained clearly. Ralph knew exactly what I was looking for the minute I walked in the door.
Ralph Aquino made our buying a new car a wonderful experience. No pressure, just information to help us make the right purchase for our daughter. We are so pleased with the overall service that we will definitely consider returning to Quality Subaru to purchase our next vehicle.
"My 5th Subaru with Ralph & Ed!"
I just picked up my 5th Subaru with Ralph & Ed. I knew them when they were at Mitchell. (Just before my last vehicle transaction, I found out they were both at Quality so I sought them out and drove from Avon to Wallingford to lease again from them.)
Ralph clearly knows his cars, as do other people with his experience in the business. I made an appointment on a Saturday and let him know my lease was up. What won me over (and will continue to) is the honesty the lack of playing games - with both Ralph and Ed. I don't particularly like going "car shopping" and really don't like feeling as though I'm being taken advantage of. I don't have to worry about that with Ralph or Ed. I feel like Ralph has my back, so much that I avoided the dealer 5 minutes from from house and even passed by another on my journey to him!
In the end, I knew my objectives, so I didn't have to hem and haw too much over different models and options. From the start of appointment to the time I drove away, just 3.5 hours went by. (Not bad for a car dealership - and I came prepared with a book and a drink.) I will be looking again for them in 3.5 years!
"Great deals, great people, no pressure."
This is my 3rd car I have purchased from Quality. Just like my last 2 experiences, I found the salesman to be very knowledgeable without a hint of pressure. But I would really like to mention Ed Chen. My wife and I are known to drive a hard bargain, but Ed handled it all with respect and dignity, and he worked very hard to seal the deal. Thanks to Ed, my wife drove home in her new car. The best compliment I can think of is I am already looking forward to buying my 4th Subaru from Quality Subaru, thanks to Ralph, Mark, and Ed.
Recently bought a 2015 Impreza at this location. I had a wonderful experience with my dealer, Ralph. He made the process quick and easy as he walked me through every step in a professional, yet personable manner. He was friendly, patient, and kind which is why I would highly recommend him to anyone looking to buy a vehicle.
"Buying a car at Quality Subaru was an awesome experience "
I was looking for a gently used Subaru for my daughter and found a great car at Quality Subaru.
There were other dealers that I contacted closer to my home but I found them to be unresponsive in finding me a car that suited our needs. That's when I contacted Ralph at who had a car that was perfect for my daughter. It was in great shape plus it had a consistent serviced record through Quality. Even though it was a used car, the service department did a complete update on EVERYTHING.
Ralph was great from start to finish. He was trustworthy and responsive to our needs. He even introduced me to Paul the Service Manager who went through what was done to the vehicle. All paperwork when smoothly with Ed Chen who was also great to work with and very accommodating.
Overall, from start to finish it was an awesome experience at Quality! Great Dealership!
We choose this dealer because we've had some pretty bad customer service. Upon walking in the door we knew we were going to be treated better. Ralph greeted us as soon as we walked in and was awesome and patient as we looked at and tested several cars.
But we can't stop there, ultimately it was everyone in the dealership; all were friendly, it just felt like a family atmosphere, talking and joking.... We took the car home that night!
Thanks to everyone! Anyone looking at this review, should know you will not be disappointed using this dealer.