"Great Customer Service "
On Sunday July 3rd we went car shopping after church. We had narrowed down what we wanted, although this was a Subaru dealership they had a Ford Fusion. We have been a Ford family for some years. So my husband and I checked out the car and at first thought the dealership was closed, it was a holiday weekend. But we tried the door and they were open, or two of the salesmen were there working. I like that they didn't run out to greet us, because if felt like no pressure, but left the ball in our court. Ralph and Mark were great. Ralph took us for a test drive with no boundaries. My husband being that the car was for him drove it. We fell in love. I had an inkling this was the car we would buy especially since I wrote down the VIN number I knew we would need. Ralph and Mark were a team in selling us this car without any pressure. We made an offer, they both agreed and a sale was made. It was pretty painless for such a big purchase. My kudos go to Ralph who made this a breeze. He was professional and kind and helped us through the process. Thanks to Mark and Ed , but Ralph did all the hard work. Ed was good with the paperwork but it was a bit time consuming with additional warranties and the like. All in all a good place to do business with. We absolutely love the car.
"I trust them to take good care of me"
I returned to Quality Subaru for my next new Forester because of the level of trust that I have developed there. In particular, Ralph and Ed in sales, Jonathan and Karen in service, and everyone I have dealt with at Quality have gone out of their way to give me their best deal and take good care of me and my car. Thank you Quality!
"I love my 2013 Subaru Impreza"
- V and B
Thanks to sales rep Ralph for making the buying process easy and fast. He showed us all the features of the Subaru since we were not familiar with the model and it was a great deal. The staff was so friendly and they explained everything to us.
"Very accommodating. Excellent price!"
All of the people we met at the dealership have worked there for years (sales/service etc). They are happy there and they are happy helping the customer. A pleasure to work with. Great price. Comfortable to deal with.
"Service was great. "
Everyone was very helpful and nice. The dealership was clean. We didn't have to wait long for anything. They were accommodating. I would highly recommend this place.
Many people dread the thought of shopping for a car for various reasons. Quality Subaru made the experience darn right enjoyable. The sales rep Ralph Aquino was fantastic in every sense. To be more specific, he was courteous, thoughtful, non-pushy, and he listened. Subaru has a good product, and employees who believe in the product. Without reservation I will highly recommend Quality Subaru to friends and family. I felt comfortable handing my hard earned money to Quality Subaru!!!!!!
Ralph and Ed made sure that they did everything they could to get me the best deal. I was extremely confident in the car and package I received. They spent a lot of time going over multiple car packages and running the numbers on finance vs lease. I was very happy with the end result. I got the car and package with the additional options that fit my need and my desired payment. I would highly recommend this dealership. Ask for Ralph and let home and Ed get you the deal your looking for.
"Made sure things were right"
So after looking at and testing driving a few subarus, I bought an impreza.....Took a LONG time to come in, but it did and it was perfect....or so I thought.....the ride home was incredibly uncomfortable for both myself and my husband. I called Quality the next day, spoke with Ed and Ralph (my salesman). Came back the following day for more test drives and discussions. Ralph came in on his day off to meet with us. After more than 2 hours, I returned the Impreza and bought a Forester. Pete figured out how to make it all work, and Ed was available by phone (on his day off) for a consult. Came back a few days later (I had a business trip) and picked up my new new car. Everyone involved went out of their way to make sure that we were happy with car and the final deals. Thank you.
"Worth the trip"
I was looking for a manual transmission Subaru and could not find one in NYC. After talking wit Ralph over the phone, I thought it was worth taking a drive up. After test driving one, I was convinced this dealership was where I was going to buy my car. They communicated well and made sure I had all my bases covered. They did a fantastic job
"Very good experience"
I was in the market for a used Subaru Forester and had the pleasure of meeting RALPH. Ralph was very pleasant, very helpful, very patient and MOST OF ALL not pushy! I would recommend RALPH as. Salesperson to any of my family or friends. Also Mike who did all our paperwork in finance was very helpful, honest and pleasant. I love my new car and it was a pleasure doing business with this dealership! Lynn