"Quality Subura, Small is good. "
I drove home a 2016 5 door Impreza Sport today and Quality Subura made it a stress free experience. The salessmsn, Ralph was totally knowledgeable and made the deal happen without any pressure. I like the smallness of Quality because I felt respected and valued as a person. Every question I had Ralph asswered. I had researched invoice prices on the vehicle I wanted and Ralph gave a price 300 dollatez under the invoice. So I drove it home tonight.
"My dislike for car shopping has been changed"
- Jill's new Forster
Everyone in this dealership is extremely helpful, pleasant and knowledgeable. I have not experienced this very high level of customer service in any retail environment.
"Search for Subaru"
My search started in June, Ralph Aquino was very knowledgeable about all the Subaru's on the lot. Ralph was never pushy and VERY patient. I started looking at new cars to lease but due to credit issues ended up with a used 2010 Outback with very low miles. Ed Chen in the finance office went the extra mile to find a lender willing to finance the car at a payment that worked for me. Rate was very reasonable too. I will definitely return to this dealership for cars in the future and refer friends and family too.
"Excellent customer service. Not pushy or demanding. "
Wasn't' sure about buying or lease when i got to the dealership. After finding one i liked, it was explained to me the financing of leasing and buying.
I liked the leasing aspect. The buyer was able to choose a longer plan for example 36 or 42 months. Warranty's coverage for the time of the lease seam affordable and is an excellent option.
The staff was helpful and courtesy throughout the whole process. (I.E. Ralph Aquino, Mark Soll and Ed Chen)
I highly recommend this dealership.
"We had a fantastic experience at Quality Subaru!!"
I helped my 80 year mom trade in her 2007 car with over 140,000 miles on it. Jack, Chris and Ralph made the process easy by providing service that was fair, comprehensive and caring. Their patience and positive attitude made all interactions a pleasure. Kudos to Ed as well because he was truly fantastic.
I can't say enough about the feeling of comfort I have letting my mom drive off in her new Subaru- knowing she has quality Subaru if she needs anything! Thank you!
"Excellent no pressure service!"
Had a wonderful experience! Ralph, our sales representative was fabulous! No pressure at all. Everyone was very polite, hard working, and knowledgeable. Excellent service and friendly environment.
"We highly recommend Quality Subaru!"
- John & Lisa
We had a fantastic experience at Quality Subaru. Ralph was knowledgeable and a pleasure to deal with as we test-drove cars and decided on the Legacy. Peter and Ed were also helpful and friendly. Our used car feels new; it even has that clean new-car smell. We are extremely happy with our car (our first Subaru!) and highly recommend this dealership.
"Great Customer Service "
On Sunday July 3rd we went car shopping after church. We had narrowed down what we wanted, although this was a Subaru dealership they had a Ford Fusion. We have been a Ford family for some years. So my husband and I checked out the car and at first thought the dealership was closed, it was a holiday weekend. But we tried the door and they were open, or two of the salesmen were there working. I like that they didn't run out to greet us, because if felt like no pressure, but left the ball in our court. Ralph and Mark were great. Ralph took us for a test drive with no boundaries. My husband being that the car was for him drove it. We fell in love. I had an inkling this was the car we would buy especially since I wrote down the VIN number I knew we would need. Ralph and Mark were a team in selling us this car without any pressure. We made an offer, they both agreed and a sale was made. It was pretty painless for such a big purchase. My kudos go to Ralph who made this a breeze. He was professional and kind and helped us through the process. Thanks to Mark and Ed , but Ralph did all the hard work. Ed was good with the paperwork but it was a bit time consuming with additional warranties and the like. All in all a good place to do business with. We absolutely love the car.
"I trust them to take good care of me"
I returned to Quality Subaru for my next new Forester because of the level of trust that I have developed there. In particular, Ralph and Ed in sales, Jonathan and Karen in service, and everyone I have dealt with at Quality have gone out of their way to give me their best deal and take good care of me and my car. Thank you Quality!
"I love my 2013 Subaru Impreza"
- V and B
Thanks to sales rep Ralph for making the buying process easy and fast. He showed us all the features of the Subaru since we were not familiar with the model and it was a great deal. The staff was so friendly and they explained everything to us.