Ralph and Ed made sure that they did everything they could to get me the best deal. I was extremely confident in the car and package I received. They spent a lot of time going over multiple car packages and running the numbers on finance vs lease. I was very happy with the end result. I got the car and package with the additional options that fit my need and my desired payment. I would highly recommend this dealership. Ask for Ralph and let home and Ed get you the deal your looking for.
"Made sure things were right"
So after looking at and testing driving a few subarus, I bought an impreza.....Took a LONG time to come in, but it did and it was perfect....or so I thought.....the ride home was incredibly uncomfortable for both myself and my husband. I called Quality the next day, spoke with Ed and Ralph (my salesman). Came back the following day for more test drives and discussions. Ralph came in on his day off to meet with us. After more than 2 hours, I returned the Impreza and bought a Forester. Pete figured out how to make it all work, and Ed was available by phone (on his day off) for a consult. Came back a few days later (I had a business trip) and picked up my new new car. Everyone involved went out of their way to make sure that we were happy with car and the final deals. Thank you.
"Worth the trip"
I was looking for a manual transmission Subaru and could not find one in NYC. After talking wit Ralph over the phone, I thought it was worth taking a drive up. After test driving one, I was convinced this dealership was where I was going to buy my car. They communicated well and made sure I had all my bases covered. They did a fantastic job
"Very good experience"
I was in the market for a used Subaru Forester and had the pleasure of meeting RALPH. Ralph was very pleasant, very helpful, very patient and MOST OF ALL not pushy! I would recommend RALPH as. Salesperson to any of my family or friends. Also Mike who did all our paperwork in finance was very helpful, honest and pleasant. I love my new car and it was a pleasure doing business with this dealership! Lynn
Great experience dealing with Ralph Aguino,Ed Chen who took the time to answer
All my questions,orienting me with leasing process and vehicle functions.
"Car purchase and recall service"
- Tracy Luedke
All staff were friendly and knowledgable of the vehicle, explaining all features of the car thoroughly, I never felt rushed or pressured in my decision making process. They all considered my personal and financial needs and worked with me to stay with in my budget requirements.
"Quick and easy."
The quickest and easiest "car-buying" experience ever. No pressure,everything was explained clearly. Ralph knew exactly what I was looking for the minute I walked in the door.
Ralph Aquino made our buying a new car a wonderful experience. No pressure, just information to help us make the right purchase for our daughter. We are so pleased with the overall service that we will definitely consider returning to Quality Subaru to purchase our next vehicle.
"My 5th Subaru with Ralph & Ed!"
I just picked up my 5th Subaru with Ralph & Ed. I knew them when they were at Mitchell. (Just before my last vehicle transaction, I found out they were both at Quality so I sought them out and drove from Avon to Wallingford to lease again from them.)
Ralph clearly knows his cars, as do other people with his experience in the business. I made an appointment on a Saturday and let him know my lease was up. What won me over (and will continue to) is the honesty the lack of playing games - with both Ralph and Ed. I don't particularly like going "car shopping" and really don't like feeling as though I'm being taken advantage of. I don't have to worry about that with Ralph or Ed. I feel like Ralph has my back, so much that I avoided the dealer 5 minutes from from house and even passed by another on my journey to him!
In the end, I knew my objectives, so I didn't have to hem and haw too much over different models and options. From the start of appointment to the time I drove away, just 3.5 hours went by. (Not bad for a car dealership - and I came prepared with a book and a drink.) I will be looking again for them in 3.5 years!
"Great deals, great people, no pressure."
This is my 3rd car I have purchased from Quality. Just like my last 2 experiences, I found the salesman to be very knowledgeable without a hint of pressure. But I would really like to mention Ed Chen. My wife and I are known to drive a hard bargain, but Ed handled it all with respect and dignity, and he worked very hard to seal the deal. Thanks to Ed, my wife drove home in her new car. The best compliment I can think of is I am already looking forward to buying my 4th Subaru from Quality Subaru, thanks to Ralph, Mark, and Ed.