Randy Maggio
Randy Maggio at Spitzer Kia Cleveland

Randy Maggio

Service Advisor

Spitzer Kia Cleveland

3414 Brookpark Road
Cleveland, OH 44134

4.0
9 Reviews
4.0

9 Reviews

Write a Review

9 Reviews of Randy Maggio

October 31, 2025

Dealership Rating
Employee Rating

Work done was fine but communication from the contact person was lacking. After initial call at 8:15 I was never told or contacted about ready time. Called 3x starting at 4:00 leaving multiple voice msg More

by FBUDZIAK
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Belinda Frost

Nov 02, 2025

Spitzer Kia Cleveland responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

October 30, 2025

Dealership Rating
Employee Rating

The dealer ship is ok I don’t know what you want me to say I waited three hours for a oil change with an appointment More

by taneshawilliams63
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Nov 02, 2025

Spitzer Kia Cleveland responded

Thank you for your review. We're sorry you didn't have a 5-star experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 30, 2025

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Employee Rating

Randy was very helpful picking the best services for my budget. I will absolutely return for this quality of service. More

by WJLDAVIDSON
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Richard Watkins

Oct 30, 2025

Spitzer Kia Cleveland responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Kia Cleveland, we look forward to having you as a valued customer for many years to come!

October 30, 2025

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Employee Rating

I brought my car in for service, was told nothing was wrong with my wheel alignment. Then, came back 2 months later and insisted on having the car placed on machine. They Seen there was an issue and cor More

by MA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brian Puls , Richard Montague

Nov 02, 2025

Spitzer Kia Cleveland responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 23, 2025

Dealership Rating
Employee Rating

Every time I have been to this dealership I have been helped right away each time. I went in for a service and they were done at the exact time they said, 3 people came to check on me offering me water o More

by Meeray554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Zabell

Oct 23, 2025

Spitzer Kia Cleveland responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 23, 2025

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Employee Rating

I was really happy with the service I received from kia they got me in and out, good job!!!! More

by tonig860
Service Price Transparency
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Recommend Dealer
Yes
Oct 24, 2025

Spitzer Kia Cleveland responded

Thank you for choosing Spitzer Kia Cleveland. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 17, 2025

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Employee Rating

I sent in a perfectly good car and got back complaints about the brakes. And I lost my speakers. I feel that it was caused damaged by you for extra money now I need three speakers, so i'm not happy at all More

by Margej48
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Oct 21, 2025

Spitzer Kia Cleveland responded

We're sorry to hear about your experience, Marge, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 10, 2025

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Employee Rating

From start to finish the employees were very friendly and courteous, and I appreciate that as I also work in the customer service industry. More

by REX.HOUSEMAN
Service Price Transparency
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Recommend Dealer
Yes
Oct 10, 2025

Spitzer Kia Cleveland responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Kia Cleveland.

October 01, 2025

Dealership Rating
Employee Rating

This is the second time I’ve had the car in for an electric issue since I bought it less than a month ago you’ve had it 21 days and you called me to pick it up that the car is ready. However, when I w More

by PTP0
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Jeremy Zabell, Andrew Mansour

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