Randy Shields at Chevrolet of Puyallup

Outstanding customer service. Sales representative Randy Shields was fantastic. Everything about the experience exceeded my expectations. I'm ecstatic with my 2011 Chevrolet Equinox LT1. Highly recommend this dealership. They go out of their way to satisfy your every need! Thank you Chevrolet of Puyallup. Briana Walder

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I drove all the way to Puyallup from Salem, Oregon because of the negotiations and workability of Mike Cady and the genuine assurances from Randy Shields that we could come to terms on my bottom line for a 2008 MINI I found on line. Even Car Guru had rated this as a great deal. The carfax checked out so I drove up. They gave me a reasonable amount for my trade in and Randy was wonderful. He was terribly busy but made sure to call and text directions so I wouldn't get lost and then made me feel wonderful about the driving experience and what they could do for me to financially make it a viable deal.
When we found an issue with the bumper, they didn't try to swindle or act as though it was my responsibility in any way. They ordered the part, ate the repair costs, (and we all know bumpers are ridiculously expensive!) and plan to deliver the car to me all the way in Salem. They let me use one of their 2010 Chevy Cobalts in the interrum and have been conscientiously working to keep me in the loop about my MINI and the status of repairs. I haven't even gotten my car yet but I wanted to praise this group for their professionalism and willingness to take care of me as a customer. I am deeply impressed and after dealing with people here in Oregon, I just may take business all the way to Puyallup, a 200 mile drive just to be treated with respect and patience that these folks exemplify. I loved all the folks I talked with there, the financial gal, who is a whiz, and the other sales and financing staff. Even the manager who assessed the damage when we found it was the epitome of grace under pressure. I would recommend these wonderful people to anyone. Lucky Washingtonians who don't have to drive so far to get to Puyallup!

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Randy Shields and the rest of the sales staff made the experience quite pleasant. It has been over 20 years since I purchased (or leased) a new car and the thought of going in and dickering and the race back and forth to the sales manager scared me to death. None of that went on. I told Randy what I could afford, what I had for trade and what I had for out of pocket and he found the right car for me.

I will be bringing any of my friends and family who are in the market for a car to Harnish and I will be back for my next car (I don’t plan on keeping the Cruze for 21 years).

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I have been a customer of them for a long time. Every one there is great and friendly. I personally will not buy a car from any other dealership. The people that work there all care about the customer and treat you like family. The sales manager Dean is the best he cares that each ustomer leaves happy and with what they want. Mike Waller is the greatest he will makes you feel like you are the only important person to him.

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We have been dealing with Randy Sheilds (SATURN) for 17 years and I will not deal with any other person. He will do everything possible to get the best deal for you. I have bought 7 automobiles from him. Rob Heath(service Manager) and his service department has always gone over and above for us. I would recommend this dealership to everyone.

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I have purchased 3 vehicles from Randy (4 total from this Dealership) and will continue to buy more from him in the future. His knowledgable, attentive and non-pressure selling practices make the experience enjoyable. I love Randy and this dealership. In addition to Randy Shields and the other staff at Chevrolet of Puyallup, the service department is great as well. When my vehicles need service, I am confident that my vehicles are getting great care at a price that is fair and competitive! Thank you Chevrolet (Saturn) of Puyallup!

-Matt
Puyallup, WA

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Randy has been our sales persos for last fifteen years. We bought many cars from him and we trust him 100%. We wouldn't buy a car from anybody else. He's the best. I love my new car. It's exactly what I wanted. I am very happy the same service people from Saturn is with Chevy now. They are wonderful.

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This was the best car-buying experience we have ever had. We were treated wonderfully from moment we stepped into the dealership. Randy was fabulous. He answered all of our questions and there was absolutely no pressure. We HATE buying cars and if we had not been comfortable, we would have immediately walked away. We looked at numerous options prior to making our choice. We love our car and look forward to working with this dealership again in the future. :)

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