Ray Endemann at Capitol Honda

This dealer is easy to deal with I'm realy appreciated with their service, specialy
Ray, Kao and Max they are quick and best service.

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I was planning on getting my wife a new car for the holidays. She wanted an Accord. I did my research and had advice from my brother who for 2 years was a car salesman in Arizona. I went online and priced out Accords in my area. I got a very competitive offer from a dealer outside the bay area. I printed this out. My mother has purchased form Capitol Honda and had good experiences so I thought I would go by and see if they could match the offer and what deals I could get. I was paired with Ray Endeman. I spotted exactly what I was after an Accord EX Grey Metallic. We went for a test drive. During the drive I spoke about my offer sheet and that I wanted to see what they could offer for finance and lease. I also referred to the current deal Honda was offering. Make sure to always check daily at honda.com for what the current deal is. They were not aware of the current deal. I got the price I wanted and the lease terms I wanted. I arrived at 2:30 PM and drove my wife's car off the lot at 5:20 PM. To be honest was pretty painless experience. Ray was a quality salesman. Not the stereotype that some expect. My experience was great. He was direct and honest. He had made a mistake on one small thing and he owned up to it and took care of it. I would highly recommend Ray and Honda. Just do research and be prepared. It helped greatly and I got lucky with a great salesman and his manager too who he had to get approval from.
I will definitely go to capitol honda for my next car.
Ross

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Went and got a good deal on an Si. They werent pushy and were really patient. Ray, who showed me some cars even ran around the dealership looking for different colors of the car when their system was down. Now thats customer service.

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Ray is fantastic at what he does. He is extremely nice and you can tell he genuinely cares. His presence in general made me feel at home, and that he was looking out for my best interests. Normally when I go to dealerships I feel that they are trying to scam me, or put me in a position to make a quick buy on a vehicle, however Ray is the complete opposite of that. He took his time, and broke everything down to me on a step by step basis. He really made me feel like he was on my side, and I feel like he genuinely cares about people. I gave him the highest ratings because he deserved it in all categories. He has awesome customer service, extremely friendly and gave me a really good price on the vehicle he sold me. I wouldn't be surprised if he becomes manager one day, the overall experience of a buying a car at capitol honda was fantastic all because of this young man.

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Ray was very attentive, friendly, and hard working. He made our experience easy and stress-free. He's great at what he does and the company is lucky to have him.

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As with any dealership I'm sure, this was an overall good experience but they were not perfect. The sales manager we worked with initially (Raul) is great. He is easy going and makes you feel very comfortable. He did bring out a sheet printed from Kelly blue book and claim it to be an official Honda invoice price, but other than that I really liked working with him.

Another sales associate named Roger really made this deal happen by working with us on price and options until we both felt we were getting a fair deal. Roger was totally straight forward with us, but provably because we talked to him with a lot of knowledge already so we were just haggling the details.

The person who helped also named Ray was awesome and helped after we agreed to buy the car with paperwork and checking to make sure it was cleaned, had the alarm installed and that we were comfortable and happy during the whole process of finalizing the deal.

Our only bad experience was dealing with Capitol's finance manager, who was quite an experience to deal with. He seems like he's had about 3 energy drinks right before he meets you, and he talks a mile a minute. Although annoying that would have been excusable had he not lied to our faces about the warranty info, and also he doesn't know anything about the actual finances except what is written on the paper.
1) Warranty - We were told we had to buy their extended warranty before we drove the car off the lot, or it was immediately considered a "used" car and was no longer eligable for the warranty. This is a complete lie.
2) After coming back the next day having done some research on warranties, he was instantly willing to drop $1,000 off the price and we still got a better off somewhere else. I don't know why Honda pricing on their warranties is so different from dealership to dealership but it's kind of disheartening and we feel u sure buying one from any dealership now.
3) We asked where the interest number came from based on our financing and he said he couldn't tell us, that's just "how it was". I finally pulled out a piece of paper and figured out that interest was multiplied by the amount due each year, and those numbers were added together. Very simple math, and knowing this stuff is his *job* 5 days a week. I tried to explain to him how his own company calculated total interest over 5 years, and I'm still not sure he understood it. Unacceptable.

This individual was almost enough to sour our entire experience, since he was the last person we dealt with, however I'm keeping in mind all the other great and hard working individuals like Raul, Robert, and Ray who made the overall experience enjoyable and something I would recommend to friends (with a heads up about certain things like warrant info).

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Anthony and Ray did a great job on getting me approved for a loan and have me leave with the car I was eyeing on from the beginning. I honestly thought I wasn't gonna get it from the beginning b/c of my credit, but all went well, and I left happy. Thanks again for everything!

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I went to Stevens Creek Honda looking for a used Honda Accord. They would not work with me, just an all around horrible experience. I decided to go to Capitol Honda. I was greated by Ray. He was great. Was willing to work with me, with the price and the apr rate. I got a lower rate then I would have if I went with my credit union. Ray had me laughing the entire time and made this experience very stress and worry free. I have told everyone I know about my great experience and recommended anyone I know that I know that is in the market for a new or used car to go to Capitol Honda and ask for Ray Endemann. Thanks again for the great experience.
Matt Garlow

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Ray,
You were SO HELPFUL! I must say that you were the most knowledgeable, friendly, and helpful sales person I met while looking for a car. You knew all about the car and showed me everything I needed to see in order to make my decision to purchase it. You definitely were the one who sold me on the Honda Accord

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