Roger Calderon

very disappointing Went for an oil change and got my car back with a scratch on the front bumper. Marcus was very, very kind and helpful, however the person who was taki Went for an oil change and got my car back with a scratch on the front bumper. Marcus was very, very kind and helpful, however the person who was taking my car to the shop decided to take it for a fun ride not knowing that through the syncupdrive I am getting reports about the driving - RPMs, rapid accelerations, ect., then he decided to unplug the device and continued the fun ride. When I called expressing my concern, Marcus was very respectful and understanding and called the shop immediately to plug the syncupdrive back in. Then my car went back to 5Star Ford and it was repaired there the same day, however the paint job was below mediocre with multiple dust particles an primer left on the other panels of the bumper. Ric was very helpful cleaning it up but the overall experience was very disappointing. More

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Great Customer Service I purchased my new truck from Five Star Ford, and I was very impressed with the process. Since the purchase, I've also used their service department, I purchased my new truck from Five Star Ford, and I was very impressed with the process. Since the purchase, I've also used their service department, and I highly recommend them to anyone. Very friendly, customer oriented, and always willing to help. More

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Well, it may have started off rough, but ended great! I was looking for a new F150 4x4 for my husband and found just what I was looking for a NHR 5 Star Ford. Crystal Sanders and John Little worked very I was looking for a new F150 4x4 for my husband and found just what I was looking for a NHR 5 Star Ford. Crystal Sanders and John Little worked very hard getting me the right truck and working with my credit union on a short holiday week. When I went to pick it up, they had found a scratch and wanted to point it out. Offered to paint but we decided to go look for a different vehicle. Found one comparable, and Crystal went out to inspect it herself before they brought it back. Since Tut Edwards and I had already completed the earlier deal (BTW the Tut Man Experience is excellent) it was a quick turnaround on the second vehicle. I was very pleased with the service. So the rough part, turns out this vehicle had an intermittent issue with the SYNC. It took several tries, and probably lots of discussions between the Service Manager Robert Morgan, Ric Calderon and Detroit, but the issue was resolved and works well now. I'd also like to thank Cameron Worthy who did a lot to facilitate appointments and rental cars. I would definitely recommend both the sales and service departments! More

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Great Service This service department did a great job fixing my car and the customer service was top notch! Odie Terry guided me on what needed to be fixed and work This service department did a great job fixing my car and the customer service was top notch! Odie Terry guided me on what needed to be fixed and worked with me to make sure I knew what was getting fixed. Michael Fitch was eager to point me in the right direction. Ric Calderon handled all of the warranty claims and paperwork for me so it ended up costing me absolutely nothing! Charlie Dill & Abel Baldazo were extremely nice and were able to drop me off and pick me up while my car was getting fixed. Overall, the entire process of getting my car fixed was stress free and I appreciate having a service department team like these guys! Thanks! More

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Ric Calderon aves the day ! In a day and time when employee mentally has often gone from desire to provide great customer service and a job well done , to another day another dol In a day and time when employee mentally has often gone from desire to provide great customer service and a job well done , to another day another dollar . I was so very lucky to have found Ric Calderon who actually took the time to listen to what I had to say and fix the issue instead of "putting a band aid on it " and getting me out the door . Situations like this are what will keep me coming back and I will let everyone know how happy I am to have had someone address the root cause and fix my Shelby :-) More

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Great Service ! We recently purchased a vehicle from Five Star Ford . We discovered the key code card was missing from the owner's manual. The service representa We recently purchased a vehicle from Five Star Ford . We discovered the key code card was missing from the owner's manual. The service representative, Ezra, very quickly notified the service manager, Ric and within a matter of a few minutes the problem was solved. A key code was recovered and we were on our way.. Thanks for the excellent service ! More

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staff will not let you leave unhappy The sales rep I dealt with, Chad Ritter, initially appeared laid back and non caring. I quicly found out that he is the most caring and sincere sales The sales rep I dealt with, Chad Ritter, initially appeared laid back and non caring. I quicly found out that he is the most caring and sincere sales rep I've ever dealt with. He, GM Terry Rich, and the mechanic Rick Calderon went above and beyond their efforts to insure I was completely satisfied with my used Ford truck purchase. I was so pleased I scheduled to take my son to them to buy his new car. Thank you 3 men for making me feel like I finally bought a vehicle without getting taken advantaged of. More

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Sabotage This man likes to hear himself talk. He's full of hot air and does not stand behind what he says he will do. Case in point: I came in to have a simple This man likes to hear himself talk. He's full of hot air and does not stand behind what he says he will do. Case in point: I came in to have a simple belt replaced. Almost $400.00 later the belt is fixed but my truck was sabotaged. It barely ran on the way home and I brought it back. I told Robert what I had fixed and the sabotage I suspected. But, he just went on & on about how great of service he provides and this was not the case. He calls Ric up to check my truck. Instead of addressing the issue, he begins to run down my truck telling me how poor of shape it is in and started to tell me I needed this and I needed that and played the old car dealers game of trying to sell you more than what is asked for. JUST FIX THE PROBLEM. I tried to call but the lady said he leaves at 2 PM (I wish I had a job where I could get off at 2 PM). He left me hanging. My truck has some miles on it, but it has never had any problems until the belt broke and I made the mistake of pulling into 5 Star (AGAIN). They do this to me everytime I go in there. I guarantee it is the last time. More

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Terrible service work Five Star replaced the transmission in my 2009 F150 because of a hard shift. Since that time it has blown out all the trans fluid, had two valve bodie Five Star replaced the transmission in my 2009 F150 because of a hard shift. Since that time it has blown out all the trans fluid, had two valve bodies, a forward ring, been in the shop six times and they billed my extended warranty company twice for the same service work and are now telling me that it is "normal". In short, the worst experience I have ever had at any dealership. I am 54 years old and have owned seven F150's since 1996 and teach an automotive technology program. This will be the last Ford I buy simply because of terrible service work at my local dealership. Do not take your vehicle to Five Star Ford NRH. More

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