When I rated the quality of work, it was based on the paperwork preparation and the condition of the car when I picked it up. Both, were very good. Matt is very knowledgeable and a real pleasure to work with. Ric was very nice initially, but became cold when I began bargaining on the car and at one time seemed irritated. So, that brought Matt's friendliness rating as a 5 and Ric's as a 3 to an average of 4. As we all know, there is "play money" when purchasing a car. Overall, I think the dealership and I came up with a fair deal and that's why the 4 was rated. If I would ave walked away with a great price, Matt wouldn't have been doing his job. I understand that the dealership needs to make money and I need to be happy with my purchase. I think we accmplished that and Matt was very professional about it. I loved doing business with him.
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