We came in to the dealership having done our homework and knowing what we were looking for. From the start, Richard Milano was pleasant, knowledgeable and helpful. He listened to what we were saying, and after offering input, was wonderful in closing the deal. I would absolutely recommend this dealership and Rich in particular!! Thank you for a great experience!!
"quick and easy"
shopped cars from dealer to dealer looking for a Tacoma. decided on used to get more options.wound up with a limited loaded. under 20,000 miles. staff was quick and courteous.
"a very easy transaction and an excellent deal"
I had just started looking for a car and wasn't looking forward to the process.... it usually takes time researching the cars and the right dealership as well as making a decision and finalizing the deal. The salesman at Smithtown toyota was very helpful... he found the car I was looking for, was able to configure the deal to fit my needs
Other Employees Tagged:
"Wonderful Experience "
I knew I wanted a Tacoma and went to a couple dealerships and then went to Smithtown Toyota and met Rich. He is a very nice guy and explained everything very well.
Don't have a customer Leave knowing there is a problem work together speaking to
customer relations is not the way to solve problems Take notes
"Excellent buying experience"
Smithtown Toyota was the last dealership we visited and found it to be the best. Our salesman Rich was terrific. He listened to everything we were looking for in a car, our budget and found the perfect vehicle for us. He explained the buying process and answered all our questions without us feeling pressured, something that we felt at other dealerships we visited. Overall great experience.
"Fantastic Experience with Rich"
I recently purchased a 2012 Prius plug-in from Rich who made the entire process painless. Usually shopping for a car is a war that I am well versed on. The negotiations with Rich were honest and friendly. No usual sales tactics like stalling and telling us the offer was only good for the day stuff.
Rich explained things great and after the sale helped move the paperwork along even though it was a busy end of month time. Great customer service.
When buying a used car ask for Rich. You will be very happy you did.
- just a review13
To Whom It May Concern:
I usually don’t write reviews but this time I am making an exception. Smithtown’s salesperson, Rich Milano, is a special person. Yes, he offered me a great deal which at the time I didn’t know. I was about to spend thousands of dollars and to me no car was worth any amount above a few thousand. To me a car is a drive to work, screaming children or a trip to me mother-in-laws. Not a place to invest thousands of my hard earned money. However, what struck me at the time of our first meeting was his friendly, warm and engaging manner. We talked about family, our common interests and my primary needs for being at the car dealership. He was able to put me at ease and get down to business. My distaste for all salespeople seemed to disappear. His ability to engender feelings of trust, honesty, professionalism and caring were relaxing me and making the experience painless as I got to know him. For those reasons, I wrote this review. I am very happy with Rich and Smithtown Toyota and will recommend them to my friends.
"Thank you, Rich!"
- Alan N.
Rich was great. Had looked around before going to Smithtown Toyota but Rich helped me find a car that suited my needs and made me feel good about the deal.
"Rich Milano is the man"
- Car buyer
Rich was very friendly and professional in every aspect. He made my daughters care purchase quick painless and easy.i did shop around prior to speaking to Rich and found Smithtown Toyota to be the dealership with the most to offer at the best price. Rich was very caring throughout the whole process and kept me updated from start to finish and made us feel very comfortable and not pressured like most car salesmen do. The whole team at Smithtown Toyota from top to bottom are top notch and can't be beat. I strongly recommend this dealership and Rich was the best.......thanks again Rich