Rich Milano

I was extremely disappointed when I went to the Smithtown dealership. I was looking at the Toyota RAV4. When I asked what the price was, I was quoted $5000 above the sticker price. That was outrageous and I dealership. I was looking at the Toyota RAV4. When I asked what the price was, I was quoted $5000 above the sticker price. That was outrageous and I wonder if that’s even legal to do. I had gotten a Kelley blue book trade in offer, prior to coming to the dealership; the dealership offered me $2400 less. The sales person didn’t seen trustworthy. My boyfriend and I both left feeling upset and disgusted. More

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This is our 5th Toyota we have purchased from this awesome dealership. Rich Marino is a GREAT salesman and Craig Miller was great too. They are professional, courteous and they go above and beyond for awesome dealership. Rich Marino is a GREAT salesman and Craig Miller was great too. They are professional, courteous and they go above and beyond for there customers. They treat You like family!!! I highly recommend Smithtown Toyota!!! One very satisfied customer! Gloria Polla More

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Happy Wife, Happy Life! My wife was bugging me to get her a car. I decided to take her to shop for one. I was concerned being her because she'd be so excited and leave me wit My wife was bugging me to get her a car. I decided to take her to shop for one. I was concerned being her because she'd be so excited and leave me with no leverage negotiating with the salesman. We met Rich and right away he made us feel comfortable. I wasn't feeling pressured and he showed us exactly what my wife wanted. He was very professional and most importantly honest. It felt good to buy a guy from someone actually doing the right thing. Thanks Rich!! More

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Very, very personable person. Extremely knowledgeable and helpful. I would rate him as your #1 salesperson. You’re lucky to have him on your staff. I’ll definitely go back to him when I want another ca and helpful. I would rate him as your #1 salesperson. You’re lucky to have him on your staff. I’ll definitely go back to him when I want another car. More

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deceptive friendliness and untrustworthy Avoid their used car department like a plague! I came across with a 2017 land cruiser at this dealership, inquired about the condition of the vehicle Avoid their used car department like a plague! I came across with a 2017 land cruiser at this dealership, inquired about the condition of the vehicle and went down for a test drive. There were couple of minor dents and scratches but otherwise in a good shape (with untrained eyes). I asked if the vehicle has been kept in factory paint, salesperson reassured me that is the case (& provided with a carfax report as well). Fast forward, few months later, my rear bumper was scuffed in a minor accident and I opted to have the bumper repainted by a prominent bodyshop in Queens. Thats when the master painter pointed out the passenger side quarter panel had previous damage and was refinished with cheap body fillers (bondo) - and surely so, the surface appear to be dull in reflection with uneven surface. The repair was done outside of authorized bodyshop and hence did not picked up by Carfax. Rich Milano is the saleperson that I worked with. My family have been a loyal toyota customer for years, but its this dealership that let us down. More

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Friendly Professional Brilliance Tim was my salesman, he was fantastic. Not only is Tim extremely knowledge in the product, he is friendly and sincerely cared about making my car b Tim was my salesman, he was fantastic. Not only is Tim extremely knowledge in the product, he is friendly and sincerely cared about making my car buying experience easy and actually enjoyable. I would highly recommend Tim and the entire team at Smithtown Toyota. More

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Corolla S Plus Rich was very friendly and helpful with helping to review the car I wanted. Keith and Rich were very determined to get me the best rate possible and t Rich was very friendly and helpful with helping to review the car I wanted. Keith and Rich were very determined to get me the best rate possible and to make my first time buying experience a great one. I would recommend this dealership to anyone. More

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Super Positive Used Car Buying Experience I recently followed up on an internet ad for a used car at Smithtown Toyota and had a really positive buying experience. My salesperson Rich Milano wa I recently followed up on an internet ad for a used car at Smithtown Toyota and had a really positive buying experience. My salesperson Rich Milano was very straightforward and respectful. His follow up on the original email inquiry was very quick and included alot of good detail, and he was immediately available for a review of the vehicle. The sale was low/no pressure and they were very respectful of my time and made every effort to make the sale go smoothly. Kudos for the entire Team, but Rich closed the deal! Their finance person Keith was also very good. I would definitely go back or recommend to others. More

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Toyota Dealer Worth Visiting We recently purchased a used Toyota Tacoma from Smithtown Toyota and had the most pleasant experience from start to finish. Great selection with exper We recently purchased a used Toyota Tacoma from Smithtown Toyota and had the most pleasant experience from start to finish. Great selection with expert guidance from Rich Milano who provided full disclosure of the facts and features connected to our truck. Smooth purchase with Toyota taking care to outfit the vehicle with new tires and make it spotless when we took possession. Clearly a solid choice in brand and dealership when searching for a Toyota. More

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Excellent experience Even though I didn't end up buying a car from Toyota, I wanted to share my experience. Rich Milano was hands down the best salesperson I dealt with wh Even though I didn't end up buying a car from Toyota, I wanted to share my experience. Rich Milano was hands down the best salesperson I dealt with while trying to buy a CPO car. He identified my expectations, and worked hard to get me a good deal on a car that met my budget. He was extremely friendly and patient throughout the 2-3 hours we were there. He didn't insist on going with us to the test drives, which put us at ease while evaluating the vehicles. Moreover, when he realized I was getting a better deal (which he tried his best to match) somewhere else, he gave me unbiased advice. In an ideal world, I would have loved to have bought my first car from Rich. I hope others have that chance though. More

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