Rich Milano | Page 6

Buying a car can be frighteninga and stressful. Working with Rich, Brian, Dennis and the others at Smithtown Toyota made the process simple and positive. From the recptionist to tyhe customer service peop with Rich, Brian, Dennis and the others at Smithtown Toyota made the process simple and positive. From the recptionist to tyhe customer service people Smithtown Toyaota knows hhow to treat a customer. I did shop around and got the best deal I could at Smithtown T. But I also felt the team was engaged with me, was looking to help me make the right decision for me and I did not get that feeling anywhere else. I would not go anywhere else and Smithtown Toyota is my car supplier of record. Outstanding and first class. More

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The salesperson I dealt with was Rich Milano. Rich was very pleasant,courteous and patient. He allowed me to make my own decision, while never being pushy. I think that Rich is a real asset to Smithtown T very pleasant,courteous and patient. He allowed me to make my own decision, while never being pushy. I think that Rich is a real asset to Smithtown Toyota with his knowledge of Toyota products. I would not hesitate to deal with Rich in the future because it was a pleasant experience working with him. More

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Rich was personable, honest, and easy to work with. I felt no pressure, which is a big plus. The car was delivered as requested...all my requests were taken car of. felt no pressure, which is a big plus. The car was delivered as requested...all my requests were taken car of. More

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From the very first encounter with Rich in the used-car lot, he was a gentleman. There was no sense that we were being "bullied" into liking a particular car or model, as has been experienced elsewhere in lot, he was a gentleman. There was no sense that we were being "bullied" into liking a particular car or model, as has been experienced elsewhere in the past, but a genuine interest in both our needs and our desires. He was clearly knowledgeable about his inventory, but was not afraid to say so when unable to precisely answer one of our questions. He quickly got us into two different cars for test rides. He was easy to talk to, very personable and cordial, and his honesty shone through to us both. When we left there, still undecided about purchasing a lovely 2004 Highlander (which, by the way, he thought would be perfect for what we wanted, even though a different car would have netted more money for Toyota), he did not attempt to guilt us into a commitment, but gently appealed to our common sense and our search for quality. He was so convincing that we returned to him a short while later (we had told him we needed to 'sleep on it'), with a decision to buy the Highlander. He promptly got us through all the necessary paperwork, etc., and today we took delivery of our 2004 Highlander. We do not regret our decision; in fact, we are quite happy that we listened to Rich. He was right about this vehicle being a good fit when we we not sure about it.......until we drove it! This man should get a raise! It was, overall, a very pleasant experience, not something either of us expected, and I would recommend going to Rich Milano to anyone looking to purchase a good, used Toyota. We left there feeling blessed to have gotten a good deal on a great car, and blessed to have met Rich. Ken and Loretta Halliday More

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Right from the start, Rich was very friendly, helpful, and professional. He listened to what I wanted and the price range I was able to afford. He showed me different vehicles, and got me behind the whe and professional. He listened to what I wanted and the price range I was able to afford. He showed me different vehicles, and got me behind the wheel to do a test drive. He pointed out the differences between the different cars and was very patient with my questions. I was also very happy with the amount offered on my trade-in. Once a decision was made(a 2010 Rav4), he took me over to Jay to work on the financials. Although close to closing time, Jay did not rush me, and explained things thoroughly. They offered to have everything done and for me to pick up the car the next evening. Overnight, I decided to have side body moldings installed on the car and called them the next morning. I spoke with Mitch, and he took care of seeing that they would be installed on time. I had another issue with my insurance company, and again, Mitch took care of that. When it came time to pick up the car, Jay explained everything I was signing and made the process painless. Then it was back to Rich who took care of my trade-in and brought my Rav4 to me. He once again showed me the features of the car and answered all my questions. He assured me I can call any time if I still had any questions. This was my first time to the dealership, and I'm pretty sure all my future purchases will be from Smithtown Toyota, Overall, a great experience, a great car, a great dealership, and great people working there. More

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Best experence in buying a car. None of the nonsense. We reached a price easly, financing was terriffic and when my insurance company did not fax over the insurance card they took care of it. The car wa We reached a price easly, financing was terriffic and when my insurance company did not fax over the insurance card they took care of it. The car was ready on time and all the extras I asked for were included with out me reminding them. I would definetely buy again at Smithtown Toyota. Rich in Used Cars was my salesperson More

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I recently bought my third used car from this dealership and have always been satified.Richard Milano made our last experience very easy,we got a good price for our trade in and a fair price on our new car. and have always been satified.Richard Milano made our last experience very easy,we got a good price for our trade in and a fair price on our new car.Thank you More

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We bought a pre-owned Camry from Smithtown Toyota and are very satisfied with the service from start to end of the deal. The salesperson we dealt with was Mr Richard Milano who was very pleasant, courteous, very satisfied with the service from start to end of the deal. The salesperson we dealt with was Mr Richard Milano who was very pleasant, courteous, patient and was not pushy, but allowed us to make our decision at our own pace without presssuring us. Mr. Milano demonstrated complete knowledge of the Toyota line of cars and provided detaill answers to our questions. He was very relaxed and willing to show us various options that would be suitable for what we could afford. He was thorough throughout the process and there were no hiccups and everything went smoothly. Great salesperson and I would highly recommend him to my family and friends. More

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GREAT QUICK SERVICE. I HAVE BOUGHT NOW 4 CARS FROM THEM. AND WHEN IM READY TO PICKUP ANOTHER I WILL STOP BY, WEB SITE IS NICE TO LOOKUP WHAT THEY HAVE. RICH IS A+++++ AND WHEN IM READY TO PICKUP ANOTHER I WILL STOP BY, WEB SITE IS NICE TO LOOKUP WHAT THEY HAVE. RICH IS A+++++ More

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RICHARD MILANO WAS VERY INFORMATIVE AND COURTEOUS. VERY HELPFUL ON HOW TO USE THE VARIOUS OPTIONS SUCH AS THE NAVIGATION SYSTEM, OPERATING THE VEHICLE ETC. HELPFUL ON HOW TO USE THE VARIOUS OPTIONS SUCH AS THE NAVIGATION SYSTEM, OPERATING THE VEHICLE ETC. More

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