Richard Deffert at Dick's Country Chrysler Jeep Dodge

Richard Deffert

Richard  Deffert

Richard Deffert


Sales Manager
Dick's Country Chrysler Jeep Dodge

Dick's Country Chrysler Jeep Dodge

767 SW Baseline
Hillsboro, Oregon 97123

(503) 640-1050

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obbuck
5/11/2013 10:22:08 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Richard  DeffertRichard Deffert
Ricardo HernandezRicardo Hernandez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Dick's Country Chrysler Jeep Dodge:

Thanks Ricardo and Richard for the quick, easy and honest transaction. You guys went out of your way (literally) to please me and make this deal happen. I will do business with you guys again.
:) Thanks again, Buck

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JustinTrimble
3/10/2013 10:37:19 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Richard  DeffertRichard Deffert
Chris  McHughChris McHugh
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Dick's Country Chrysler Jeep Dodge:

I have purchased three different cars in the past 5 years.i have to say this was the easiest and quickest car buying experience i have ever been through.all though it was a little bit of a drive for me it was well worth it! Thanks dicks country dodge!!

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Kay Bartel
2/27/2012 9:28:44 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Richard  DeffertRichard Deffert
Jeremy  DeHavenJeremy DeHaven
Chris  McHughChris McHugh
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Dick's Country Chrysler Jeep Dodge:

I traded two vehicles and purchased a certified preowned Jeep Compass. I am very pleased with the complete process. Everyone there seemed to work as a team and made the process as positive as a vehicle purchase can be. I am enjoying my new vehicle and each day I drive it I enjoy it more which confirms my decision. I wasn't originally looking at a Compass, I came to the dealership to look at a Dodge but I am glad I made the choice I did.
Kay Bartel

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layfieldpm
10/28/2011 12:28:30 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Richard  DeffertRichard Deffert
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.2

My Review Of Dick's Country Chrysler Jeep Dodge:

We found the car we wanted on the internet web site. We started a chat with Brian who was very responsive, and then Chris called me to tell me the vehicle was still available. We made an appointment to see the car with Chris, who met us at the door and introduced himself - Chris was great. After we decided we wanted to make an offer, Richard spoke with us about the car value and pricing - we agreed on a price and the paper work process began - this was the only part of the process that was not too good - it took over an hour to get to the point that we could sign it. Bless Chris, as he sat and talked with us about everything under the sun to help occupy the time while we waited. Once we got to the signing portion, the rest was a breeze.

Thanks Chris!

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heavenlyspace@comcast.net
9/19/2011 4:24:09 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Richard  DeffertRichard Deffert
Mr. Randy  MayMr. Randy May
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Dick's Country Chrysler Jeep Dodge:

I called the Costco Auto Program office to find a participating dealer of Dodge, Chrysler and Jeep autos. Based on my address they recommended Dick's Country Chrysler Dodge Jeep in Hillsboro. They gave me 3 contact names representing Costco and Randy May was one of them. I found the dealership to have a wide selection of all 3 makes of vehicles. I got a hold of Randy, he treated me as if I was a family member and because it made me feel comfortable and right at home. I was surprised and taken aback by this man's empathy and caring. He walked me though the different cars and explained the pluses and minuses taking into consideration my financial availability. I drove a couple of cars and Pick-up trucks and found that it was the Pick-up that I wanted. And there it was: on the showroom floor: a bright shiny red 2011 Ram 1500 SLT Big Horn Crew Cab. I feel in love with the truck on first sight! I said "Randy, this is the one I have to buy. Will you help me make this happen?" He immediately jumped into action to get an appraisal on my Sonata Limited 2011 with only 2,950 miles or so. And he promised me he would do everything within his power to help me get the truck I loved so much!
It was a tough go on the transaction. I'm retired on disability and have minimal income and no savings, just the Sonata and I was in negative equity for $8k +. So a deal to pay the truck was going to take some real effort on everyone's part. Randy told me not to worry, that they would make this deal happen somehow. I sat at his desk and waited anxiously while Randy would come over every now and then to reassure me that He felt this purchase would happen in the long run. I was asked to go to Richard’s office and go over some details that would help him to complete the deal. There was another gentleman whom was also working feverously to squeeze the price down to a viable number considering my low down payment and income.
I went back to Randy’s desk and Randy’s offered me coffee and a cookie. The cookie hit the spot and I had some cold water instead of coffee. We talked about our families and the joy of children with the love they that fill your heart. Randy is a pretty sensitive fellow for a car salesman.
A short time later I was called back into Richard’s office and he said that they had worked it out. The truck would be mine after signing the many documents involved with the transaction. They even have an electronic connection with Motor Vehicles so all the usual paperwork and the “plates” were available right there in the dealership!
Yippee, hip hip hurray and all that, I got the 2011 Dodge Ram 1500 SLT Crew Cab and I forgot to mention it’s got a Hemi V-8 engine! This truck is loaded to the gills! The interior safety precautions, seating, 9 speaker Alpine radio with a free year of Sirius-XM, back up Camera and assistance and so much storage, it’s unbelievable how great this truck is.
It’s been a week of not touching the ground. The Ram truck drives beautifully and is so comfortable that I want to stay in the truck with Daisy, my Bagel hy-bred doggie (she’s a registered Basset mother and Beagle father). I’ve been teaching her how to get into the truck, she wants jump right into the seat but it’s too high. She loves riding in a vehicle. And Randy asked me to bring her the next time I’ll be at the Dealership. Well, a great experience all around, I thank all the people there and especially Randy May.

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Snurbie
9/4/2011 11:41:04 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Richard  DeffertRichard Deffert
Chris  McHughChris McHugh
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Dick's Country Chrysler Jeep Dodge:

Chris and Richard were great! They were both fast and friendly, and worked with us explaining all of our options! Thanks for all your help on purchasing my new truck!

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schoenky
8/31/2011 11:55:34 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Richard  DeffertRichard Deffert
  • Customer Service:

    N/A
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Dick's Country Chrysler Jeep Dodge:

Anthony did a great job as our salesman. He was very knowledgable of the product, and quite capable of describing the operations concerning it. He has continued servicing us after the sale, addresing technical issues. That is always appreciated.

Richard offered us a feeling of security and confidence in who we were dealing with. He allowed Anthony to do his job without advising or overseeing. As a manager I recognize that as being a very complimentary and sought after employee trait.

Dirk (financing) was a straight up guy that just did his job efficiently and with accomodation to the customer. We share a similar humour. He should be retired.

Service and work have yet to be experienced, but the bar has been set high.


2011 Ram 2500 SLT
Jack & Roberta Schoenky
Material Resources Inc.

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Jendawick
6/6/2011 6:24:43 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Richard  DeffertRichard Deffert
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Dick's Country Chrysler Jeep Dodge:

We had a great experience with Richard—he was friendly and his approach is mutual respect and information, not pressure. The price was fair and the transaction was smooth and painless. For us, who haven't bought a car in 10 years, it was a pleasure.

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