Richard Gouhin at Audi Plano

Richard was outstanding in every aspect of the sales process. I have already recommended him to others. The service was fantastic. I love the Audi Q5.

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We bought a used Audi A3 at Boardwalk Audi Plano recently. We found everyone very friendly and attentive from the moment we stepped in. Our car had a little problem with the direction, so they made sure it was fixed perfectly and provided us with a loaner car in the mean time. We had a wonderful experience overall and we would like to thank everyone at the dealership for their excellent customer service. A especial thank you to Richard Gouhin and Mitch Henson who made the buying process easy and pleasant, and to Jose Herrera and Clint Lander for their attentiveness. We recommend Boardwalk Audi Plano to everyone who desires to be treated as a valued customer.

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I found our 2010 Audi A4 quatro on-line & called Richard - He was very accommodating and we did the entire deal over the phone and via text/email. Being a business owner, my time is unbelievably valuable and I am stretched too thin as it is, so being able to make the sale happen remotely and with the kind of customer service Richard delivered, meant I was able to make the deal happen in a way that accommodated my lifestyle. I was able to get the car I wanted, the amount I wanted for my trade, and when I got to the location everything I was promised was met and the car and paperwork were ready for me to sign and be on my way! Thank you Boardwalk Audi and more importantly, Richard for the kind of customer service and follow through that makes owning an Audi an all around great experience and pleasure.

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The process of purchasing from boardwalk is pretty fast.Price is reasonable, which means also almost no more room to negotiate. Maybe I was not good at it then.

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Rich and Mitch were wonderful to work with. We started our new car search at Boardwalk Audi, and we were very happy to return there to purchase our new car. This is our first Audi and the buying experience was truly pleasurable. Plus we absolutely love our new Q5! We would definitely recommend Boardwalk Audi and Rich and Mitch to anyone in the market for a new car.

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I am from San Antonio and traveled to Dallas to work with Rich. The service I received was excellent. Richard was courteous and very helpful throughout the entire process. He took extra time out of his day to explain the ins and outs of my new vehicle when he had already made the sale. I would recommend Rich to anyone I knew entering the Audi market. Furthermore, I will certainly be going to Rich for any of my future Audi purchases. Great, GREAT service.

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We just purchased a 2013 Audi Q5 from Boardwalk Audi and had a fantastic experience! Not only is the car amazing and a dream to drive, the service we received from Richard Gouhin was exceptional. From the minute we walked in the door until we signed the papers, Richard was a total professional. We typically dread the car buying experience due to the pushy sales staff. This is not the case with Richard. He is extremely knowledgeable about the vehicle and even when we told him we would be test driving another vehicle before we made the decision to buy, he did not pressure us or make us feel guilty. Bottom line is we will be back to buy another Audi from Richard! Thank you!

Mike and Sonya McWilliams

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I had a great experience with Boardwalk Audi. I love my new car and everyone I worked with were informative and provided excellent customer service.

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This is the second vehicle we have purchased from Boardwalk Audi. Richard Gouhin helped us navigate both purchases. (Last December an A7, this December, a Q7) Richard has achieved the right balance of communicating sincere interest in meeting your needs, but he does so without becoming overly aggressive. Whether I was bringing in our first Audi for service, or shopping for our recent purchase, Richard always had time to help assist me with whatever my needs were. He has a great balance of professionalism and sincere, friendly interaction in addition to possessing great knowledge of the Audi line. We would most definitely send a friend to Richard, and will go back to him again with any future Audi purchases.


I would also like to highlight Jeff Hummel. He is such a delight. More times than not, our two young boys are with us when we go to the dealership. Jeff - without exception - always takes time to visit with them, and make them feel comfortable and welcome in the dealership. I don't think it can be overstated how much it means to a parent to see someone else take an interest in, and care for your children. So Jeff - thank you so very much for taking time to invest in my sons. They look for you when we drop in because they know you will have time for them. Thanks Jeff! It means so much to us.

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Working with Richard was great! I started the process more than a month prior to intending to make a buying decision, and Rich was great in his patience, responsiveness and follow-up with me, even during a very busy time of year for the dealership. He was intent on ensuring that everything went swimmingly well for me in my researching and buying experience. Thank you, Rich!

I closed the details of my deal with Mitch, and he was great as well. We scoped out a number of viable options to ensure that I was pleased with the deal relative to what I'd already been offered by other dealerships, and Mitch was also very patient in answering my litany of questions.

In fact, everyone that I encountered at Boardwalk Audi was great! The level of service that I've received has been second-to-none.

Many thanks!

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