Ricky Torres

Truly a pleasure to buy from Brooklyn Jeep. The entire experience, from test driving to financing, was handled with care and expertise. I left feeling confident in my decision and grateful for The entire experience, from test driving to financing, was handled with care and expertise. I left feeling confident in my decision and grateful for the outstanding service I received. I highly recommend Brooklyn Jeep to anyone in search of a top-notch dealership experience. Five stars all the way! More

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I had a phenomenal experience. The entire staff was extremely professional, welcoming, easy to talk to, and helpful. Victor was my specialist and was very patient and kind. He made The entire staff was extremely professional, welcoming, easy to talk to, and helpful. Victor was my specialist and was very patient and kind. He made me feel like a human and not a transaction. I came back to see David to finalize my paper work and he was very vibrant, welcoming, and funny. Overall, I had an amazing experience and left with the car I wanted. 5 out of 5 experience More

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Traveled all the way out to Brooklyn to get my 2021 Dodge Durango R/T which they said they had on site but didn’t. Finally got the vehicle and traded in my 2018 Jeep Cherokee Limited. Asked is the minor dama Durango R/T which they said they had on site but didn’t. Finally got the vehicle and traded in my 2018 Jeep Cherokee Limited. Asked is the minor damages and the tires will be an issue before hand. I was told it wasn’t an issue but a few days ago I received a call from collections about having to pay for all this. Close to $6000 total, I’ve tried calling numerous times but can’t get to speak with anyone and I’ve sent emails and got only one response. This is a huge issue because it’s affecting my credit score. This is a horrible dealership and honestly I’m beginning to think Jeep and dodge are terrible all in all. Extremely frustrated and disappointed. More

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I much rather walk then buy a vehicle from this establishment. Be prepared to book an appointment that will not be honored in a timely fashion, be prepared to potentially catch COVID ( No one wears establishment. Be prepared to book an appointment that will not be honored in a timely fashion, be prepared to potentially catch COVID ( No one wears mask). Be prepared to repeat yourself several times within the negotiation process (2 days of salesman Rick asking for same info) They will tell you whatever they want to tell you to waste your time. Serious lack of value for the customers time. Remember when purchasing a car it's a partnership. You wouldn't want to become partners with an establishment that just views you as a number and opportunity to take your money. Some of the worse customer service I have ever seen in my life. You will not be able to get anyone on the phone besides from a receptionist. They will make promises to call you back and not do it. A sales associate Rick had me purchase car insurance on a car that never left the lot. Had to call the insurance company and cancel. General manager promised to get back to me first thing in the morning and never did. He honestly just didn't care no one did. Had to call for several hours and never got an update. Sadly enough a receptionist had to text me off a iPhone More

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By far the most responsive person I have encountered in the auto industry. Direct and to the point and felt valued throughout the process. Gave a great price from that start and was on top of every detail. the auto industry. Direct and to the point and felt valued throughout the process. Gave a great price from that start and was on top of every detail. Highly recommended. More

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Outstanding Ricky was amazing, I leased a jeep for my wife. Best experience I've had at a dealership, will definitely go back to Ricky when my lease is up. It's Ricky was amazing, I leased a jeep for my wife. Best experience I've had at a dealership, will definitely go back to Ricky when my lease is up. It's good when someone knows what you want and is knowledgeable about the car he is selling you. Definitely recommend More

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