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Rob Smith

Overview Reviews (374) Inventory (467)

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Rob Smith

Service Advisor

Wood Nissan Lee's Summit

1025 SE Oldham Pkwy
Lee's Summit, MO 64081

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4.9

374 Reviews

Overview Reviews (374) Inventory (467)

4.9

374 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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374 Reviews of Rob Smith

November 07, 2025

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Employee Rating

Rob did a good job takng care of my service. Unfortunately the work done by the mechanics was not fully completed and I had to return to have that done. I live in Peculiar and its a long way to Unfortunately the work done by the mechanics was not fully completed and I had to return to have that done. I live in Peculiar and its a long way to Wood Nissan just to have a $30 part installed that given to the mechanic as part of a bigger job but wasnt installed when it should have been. I discovered it wasnt installed after I got home and inspected the work. This should be done BEFORE you return the vehicle to the customer and charge them for work not done and parts not installed. I spent years working on equipment like pumps, valves and motors the size of small vehicles. So I am fairly mechanically inclined. Feel free to contact me if you need more information. More

by Plumbtrician

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Recommend Dealer

Yes

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Nov 07, 2025 -

Wood Nissan Lee's Summit responded

Dear valued customer, we apologize for any inconvenience this may have caused. We value your feedback and have since addressed the issue with our mechanics to ensure all parts are installed before returning a vehicle. Thank you for bringing this to our attention.

October 19, 2025

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Every time we come in for a scheduled service it’s great, clean area, friendly service, knowledgeable service writers. Overall great experience clean area, friendly service, knowledgeable service writers. Overall great experience More

by MPOOLE080185

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Recommend Dealer

Yes

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Oct 22, 2025 -

Wood Nissan Lee's Summit responded

Thank you so much for the amazing review! We always strive to provide top-notch service and it's wonderful to hear that you've had a great experience with us. Your satisfaction is our top priority and we can't wait to welcome you back again soon.

October 16, 2025

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Helpful and honest advice. Professional from check in to checkout Car was cleaner when I left than when I came in Professional from check in to checkout Car was cleaner when I left than when I came in More

by hsawrac98

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Ashley Foster, Jack Spence, Kolten Ferrier, Kanyon Salyer, Nate Sousley, Serik Davidson

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Oct 20, 2025 -

Wood Nissan Lee's Summit responded

Hello there, thank you; we appreciate your feedback!

September 25, 2025

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My experiences with this dealership have always been very positive. Jack and Rob have always taken excellent care of me and communicate well. positive. Jack and Rob have always taken excellent care of me and communicate well. More

by Tennis girl

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Steve Cobb, Jack Spence

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Oct 01, 2025 -

Wood Nissan Lee's Summit responded

Tennis Girl, thank you so much for the positive review!

September 17, 2025

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Very kind and courteous. Honest and professional as well. Hard to find in a dealership. I drive 40 minutes to be at that particular dealership. Honest and professional as well. Hard to find in a dealership. I drive 40 minutes to be at that particular dealership. More

by trees.tiffany

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jack Spence, Kolten Ferrier, Kanyon Salyer, Nate Sousley, Serik Davidson

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Sep 18, 2025 -

Wood Nissan Lee's Summit responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 30, 2025

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Wood Nissan did an excellent job with my Nissan Kicks. Everything was explained in great detail. Everything was explained in great detail. More

by angie.rhoads

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Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jack Spence, Kolten Ferrier, Kanyon Salyer, Nate Sousley, Serik Davidson

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Sep 04, 2025 -

Wood Nissan Lee's Summit responded

That’s fantastic to hear! We’re glad our team took great care of your Kicks and made sure everything was explained clearly. Thanks for sharing your experience with us, we’ll be here anytime you need us!

August 28, 2025

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Employee Rating

Very quick reliable service. I’ve been going to them for over a decade and any issues I’ve had they have quickly remedied. Although I wish they would go back to using gloves when I’ve been going to them for over a decade and any issues I’ve had they have quickly remedied. Although I wish they would go back to using gloves when they are inside your car. When I got back my car yesterday my steering wheel was sticky and coated with grease. More

by Badwolfkc93

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Workmanship

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Recommend Dealer

Yes

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Sep 01, 2025 -

Wood Nissan Lee's Summit responded

Thank you for being such a loyal customer over the years, we truly appreciate your trust in us. I’m so sorry to hear about the condition of your steering wheel after your last visit. That’s not the standard of care we expect from our team, and I’ll be addressing it right away. We want you to feel confident that both your vehicle and your experience are handled with care. Thank you for pointing this out, and for continuing to choose us, we’ll make sure it’s right moving forward.

August 27, 2025

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Service was done in timely manner and staff was very friendly! Would recommend this dealership! friendly! Would recommend this dealership! More

by jennyburris

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jack Spence, Kolten Ferrier, Kanyon Salyer, Nate Sousley, Serik Davidson

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Aug 29, 2025 -

Wood Nissan Lee's Summit responded

Thank you for the kind words! We’re thrilled to hear you had a timely service experience and felt well taken care of by our team. We really appreciate your recommendation!

August 26, 2025

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I got scheduled for an oil change very quickly. Very easy process to check in. Very easy process to check in. More

by davenkc

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Workmanship

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Recommend Dealer

Yes

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Aug 29, 2025 -

Wood Nissan Lee's Summit responded

Thank you for your feedback! We’re glad the scheduling and check-in process was quick and easy for you. We appreciate you choosing us and look forward to your next visit!

August 25, 2025

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Employee Rating

Rob, thank you so much for working me in and fixing my tire! Gives me great peace of mind knowing the tire is ok & safe to drive with. Keep up the good work! tire! Gives me great peace of mind knowing the tire is ok & safe to drive with. Keep up the good work! More

by rambler.calico2l

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 27, 2025 -

Wood Nissan Lee's Summit responded

That’s awesome to hear! We’re so glad Rob could get you in quickly and take care of that tire for you, it’s all about keeping you safe and giving you peace of mind on the road. Thanks for sharing, and we’ll be here anytime you need us!

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