Rob Waterman

Do not buy a used car here Do not buy a used car from this dealership. I purchased a 2008 Volvo XC70 here and the battery died 3 weeks later. When I called and spoke to t Do not buy a used car from this dealership. I purchased a 2008 Volvo XC70 here and the battery died 3 weeks later. When I called and spoke to the salesperson and the manager, I was told that the battery was not covered and I was on my own. Why this is particularly troubling? --- This dealership sold my car new to the original owner and it had been maintained by their service department the entire time. Not a way to build customer loyalty. I recommend against this dealership. More

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Branden and Robert did an excellent job in working with us. I am extremely impressed by the Volvo Dealership. I would recommend to my friends and family to purchase their vehicles at this dealership. Branden I am extremely impressed by the Volvo Dealership. I would recommend to my friends and family to purchase their vehicles at this dealership. Branden and Robert were honest and straight forward about the whole process. It was a very positive experience. More

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Best car buying experience ever! My boyfriend and I are new to Tucson and needed a second car. We went to another dealer in town where we were given less than ideal customer service, My boyfriend and I are new to Tucson and needed a second car. We went to another dealer in town where we were given less than ideal customer service, and decided to leave. When we arrived at Volvo we were instantly greeted, offered water, and shown cars that were in our budget. The entire process was seamless and our salesman was honest, upfront, and helpful. Before leaving with the car we purchased we were shown how to use the radio, bluetooth and other systems of the car. After we bought the car, we found that a door wasn't closing properly and took the car back to the dealer to be fixed. Since we were buying a used car that was no longer under warranty, we expected to pay for the repairs, but Volvo of Tucson said the repairs would be done at no cost to us, and they gave us a loaner to use while our car was being fixed. My boyfriend and I left the dealer almost in shock by how caring and nice everyone was at Volvo of Tucson. I will be recommending them to any in need of a new car in the Tucson area. More

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Excellent effort My experience was very friendly and not in that sleazy sales guy way, but like an honest friend who was trying to help you. Excellent customer servic My experience was very friendly and not in that sleazy sales guy way, but like an honest friend who was trying to help you. Excellent customer service and solid communication. The only quasi complaint I have is that I don't typically put up with being passed off from salesman to salesman, but this is a small dealership and I respect the challenges they face. I worked with at least 4 sales guys, but they delivered a consistent experience that did not involve repetition of sales pitches. I received at most 1 follow up call per visit and if I asked for some numbers or information, they delivered it promptly. I rated their pricing as "excellent" because they had some excellent deals on new volvos ($7,500 off) which is amazing for Volvo. More

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Great Experience no Hassle. From the minute I inquired about the vehicle I was looking for everything was taken care of. No Hassle. No Haggling. No pressure. They had everything From the minute I inquired about the vehicle I was looking for everything was taken care of. No Hassle. No Haggling. No pressure. They had everything ready. Took great care of me. All I had to do was sign and drive. Period. Great place! More

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Great staff, very helpful and friendly I originally called and spoke with Rob Waterman with questions about one of their used vehicles. He called me back moments later standing next to the I originally called and spoke with Rob Waterman with questions about one of their used vehicles. He called me back moments later standing next to the vehicle answering all questions I had and even did my credit application over the phone with me because I wasn't able to access a computer at the time. We were trying to work around both of our schedules to make a time to come in for a test drive and he ended up transferring us to Branden Hansen because he was working when we were able to come in. Branden was just as helpful and allowed us to take the car out for a spin while he gathered all the necessary paperwork. Him and Mo Hindash stayed late to get us taken care of and on the road in our new car. No one pressured us or persuaded us towards a different vehicle and they both worked with us to get the payments and features we wanted. Everybody we came in contact with was friendly and helpful. After purchasing the vehicle we did have some small issues that I brought up to Branden and Rob who then scheduled a service date and loaner vehicle for us so that it could be fixed right away. I highly recommend this dealer and these individuals because they made this experience as easy and simple as it could possibly be. I will be back when it's time to get another vehicle for my family. More

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Quick and Smooth! The dealers were very courtesy, professional, thorough, fast, and smooth. I would definitely buy here again and recommend them to friends and family. The dealers were very courtesy, professional, thorough, fast, and smooth. I would definitely buy here again and recommend them to friends and family. Excellent buying experience for a first time buyer. More

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Excellent experience We purchased a certified Volvo S60 and it was the best auto purchase experience we have had. We started by checking the website and when we chose sev We purchased a certified Volvo S60 and it was the best auto purchase experience we have had. We started by checking the website and when we chose several cars to consider we emailed Manny Tellez. Manny was great and got us prices on the vehicles. He was friendly and professional. We came in to look at the cars and met Rob Waterman. We told him we just wanted to test drive the cars and get information. Rob was terrific. He has many years of experience with Volvo and knows the vehicles. We test drove the cars and loved them. Rob got us monthly price information and after talking we told him we needed to think about it. After a couple hours at home we called him (at home) and he made the call to the dealership to help us negotiate a great deal. After we purchased the car, Manny took time to patiently explain all the options. We also want to give a shout out to Mo and Tony. Both were great, super friendly and helpful. Love this dealership, love our new car. More

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Good Experience! My husband & I just bought a used Toyota truck from Rob at Volvo of Tucson. Was a very pleasant experience & would definitely think of dealing with R My husband & I just bought a used Toyota truck from Rob at Volvo of Tucson. Was a very pleasant experience & would definitely think of dealing with Rob again More

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The only place to go! First off, I own a 2015.5 Volvo XC60 and absolutely love it. It is the best car we have ever owned. The adaptive cruise control and blind spot indic First off, I own a 2015.5 Volvo XC60 and absolutely love it. It is the best car we have ever owned. The adaptive cruise control and blind spot indicators are wonderful. The size and handling art perfect. It is a joy to drive and is not as fatiguing as other vehicles we have owned on long road trips. To buy or lease, Rob Waterman can't be beat. He actually listens to his customers, and after asking a few questions he takes you right to the car you want. We have bought two Volvos from Rob. He has a strong sense of fair play, and makes it extremely easy to purchase or lease. (We've done both.) We went in for service yesterday. Garret Gebhart (the new Service Manager), Chris Beittenmiller and Alexis Zelaya were all very impressive. They were very friendly and extremely knowledgeable. We had a chance to talk with Garret and was impressed with his vision for service department. I have owned three Volvos, all from this dealership, and always serviced there too. Each visit was friendly and resulted in a positive experience. They are honest and forthright, you never need to worry about getting ripped off or taken advantage of. This is the reason we always buy Volvos, and always from this dealership. More

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