Robert Alicea at Toyota of Richardson

Hi
I take this opportunity to Thank Robert Alicea ( sales )for his wonderful friendliness & customer service.
I will definitely recommend your Dealership to my friends.
Robert's way of approach & his customer centric attitude is very much appreciated.

Happy New Year !!!! 2012

Warm Regards
Freddy

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I stopped by Toyota of Richardson on Saturday, August 26th to test drive an Infiniti G35... Robert Alicea greeted me at the door with a smile and a willingness to help. Even though the price and the car were nice, I wanted a different color combination. I left the lot but around 9pm that nite, my cell phone rings! To my surprise, Robert called to let me know they had just received a trade-in that I may like with the exact color I was searching for... First thing Monday morning, I went to see Robert and he and Kirby (Pre-Owned Sales manager) sealed the deal for me and I drove my new car off the lot. I will forever be grateful to Robert Alicea and Kirby for their excellent customer service and their ability to price cars at a Fair price. Robert you are a wonderful person and I will be sure to recommend everyone I know to TOYOTA OF RICHARDSON.

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We purchased a 2007 Toyota Avalon from Toyota of Richardson, and were blessed to work with Robert Alicea. He was professional, courteous, and took the time to treat us with warmth and consideration. The purchase itself was quick and went smoothly, but it's the events that took place less than a month later that have earned Robert such high stars in our book. Our Avalon had an air-conditioning compressor go out just 31 days after the purchase of the car, which caused damage to the air-conditioning system and radiator. Upon calling Robert (in a panic because we lived 4 hours away), he explained that the Avalon had a 3 month warranty and that we could work to get the car seen at our closest Toyota dealership to have the repairs done. Robert worked tirelessly to help us get the logistics worked out, was our liason between the Service Manager, and went above and beyond to make sure that we were not left "high and dry". He was the example of someone that took care of us, even AFTER the sale. The Toyota of Richardson Service Department and Business Office was amazing, as well. They went as far as to reimburse us for the amount of expenses we had to pay out of our pocket for repairs that were not covered by the warranty. We cannot say enough about this dealership's willingness to make sure that we were well taken care of...and for that, they have earned our business for life! Thank you, Robert, and all of your co-workers that helped make our experience at Toyota of Richardson a positive one!
Sincerely,
G.and C. Paty
Sweetwater, Texas

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I have bought a total of 5 cars in my life and purchasing from Robert was by far one of the easiest and best experiences i have had. Robert was able to find one of the car i wanted and pulled it in the garage so it would be there when i got there. He was able to give and even beat the deal that a second dealership was offering. I did not feel that he was trying to take advantage of me at anytime, He is a car salesman who i will buy from again in the future.

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Robert was absolutely wonderful! I was interested in a used Infiniti, but the price was a little too high. Robert worked tirelessly to make sure I left with my new car. He is a fantastic human being and he is the only car salesman I would ever deal with again. I will recommend him to all of my friends and family and look forward to another car purchase through Robert with Toyota of Richardson.
Vanessa A.

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It was truly a delight and blessing to work with Robert in the purchase of my 2008 Toyota 4Runner! He's customer service is second to none, and he made my car-buying experience an exciting, memorable event. I first spoke with Robert inquiring about a vehicle that had already been sold. However, Robert asked what I was looking for, and I gave him my list, not really expecting anything to come from that initial phone conversation. However, I was pleasantly surprised to hear from him a few weeks later, with a car meeting everything on my list. It was so great to know that he was actively searching for the right car for me! He was so right!! I've had my 4Runner for one week now, and couldn't be happier with the outcome. It's obvious that Robert is all about meeting the needs and wants of his customers, not about selling cars. This is what sets him apart and makes him a remarkable businessman. I appreciate his enthusiasm, personable demeanor, and customer dedication. I will definitely recommend him to friends and family!
With gratitude,
Andrea

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Robert was the very best car salesman we have ever worked with. We would recommend him to anyone in the market. We were in a bind and needed to purchase a truck in one day. He was able to get us the exact truck we wanted for the price WE wanted. We walked in at 7 on a Friday night and left by 9:30. Amazing!!

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My husband and I we were there only about 1 min and Robert asked if we had been helped. We told him what we wanted and he looked at what was on their main lot then drove us to the second lot. They had exactly what I was looking for and then some. Robert went to Harmon and started the deal process. We also were able to speak with Harmon ourselves not just Robert. After all the dealing was done we got the car we wanted at the price we wanted. We are very satisfied with the service we received throughout the whole process. Rey was who typed up the buyers orders and got us a great deal on an extended warranty. We diffently will be visiting them again in the future when I purchase my 4Runner. We will only deal with them and recommend everyone to ask for Robert as their Salesman. He is a friendly and honest salesperson!!!!

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Robert was an amazing sales man! He provided the best service possible. He made sure to show me the cars I wanted to see and didn't go around the block. He was one of the friendliest people I have seen in my life and because of him, I would recommend this dealership to anyone!

Harmon was also awesome. He made sure to get me the best deal on the car. He is amazing because he really worked hard to get me the car I wanted at an affordable rate. Toyota of Richardson is AMAZING AND AWESOME! I think everyone should get their car there!

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Robert was great. Witnessed the blonde haired sales manager being an overbearing on a couple of his employees. Robert was there to save the deal and made me feel very welcome. The vehicle negotiation was done with with respect for each other and time. Would recommend Robert to my best friend.

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