Robert Kavran at Newbold Toyota Scion

Very positive experience. This is the third Prius from this dealer. They work hard for your business. I reccommend them to all of my friends.

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Everything concerning our new car purchase was done very professionally. Robert was very patient and information in explaining our new car features. I would definitely recommend Robert and Newbold to our friends when they are thinking about purchasing a new car.

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Robert was thorough without being pushy. Actually didn't think we would buy a Toyota, but the car was competitive and Robert and the Sales Manager were friendly and supportive. Even when it looked like the car would be out of our budget range, Robert persevered and found a new opportunity. Toyota financing was better than any that we had investigated. Haven't needed the service departmewnt yet, but expecet it to be the same culture.

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First, I was impressed with the service waiting area; best that I've ever seen. Second, Robert was very helpful and informative in answering any questions I had. The process of buying my Sienna went smoothly, efficiently and timely thanks to Robert and the finance manager. Robert explained all the features of my new van and helped me set up bluetooth for my cell phone. Buying a vehicle at this location of Newbold Toyota was a pleasant experience. I look forward to the service and maintenance that I will be provided in the future.

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I had prepared myself thoroughly for the car buying process reading as many articles and books as I could on how to get the best price on a vehicle. I then began making the process way to hard on myself by setting up appointments with just about every dealer in the St. Louis metro area. Being that it was the closest Toyota dealership to my home, I went to Newbold. I was greeted kindly by all members of the Newbold Team and began talking to Robert about my wants and needs. After following directions of all the books and walking out on the deal, I made my rounds over the next couple of days to all the dealerships. Looking back, I should have never left Newbold. I received a great offer from another dealership but did not feel comfortable with the pressure I was getting and the stipulations of the agreement. I ended up back at Newbold where Robert spent more than an hour trying to find exactly what I wanted. I never, at anytime throughout the process, felt pressured to buy, settle, or that Robert was getting tired of all of my questions and haggling on price. His patience and honesty is what earned our business for years to come. I ended up with a vehicle that has all of my wants and needs, and no unnecessary options I had to pay for. My recommentdation - go to Newbold (ask for Robert), Tell him what you want and what you can afford to do and take comfort that you are talking to the best dealership in the St Louis area - trust me I have been to them all.

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I have been buying cars for 20+ years and for the past 12 I have been buying Toyota Highlanders. My experience on buying my most recent Highlander by far was the best. The reason was two outstanding professionals. First was our salesman, Robert Kavran, a total professional who is a master at customer service and has great knowledge of the product he is selling. At no time did he use pressure methods or make my wife and I feel like our many questions were a bother. If you want to buy a Toyota, then you should ask for Robert Kavran, he is 100% the best. If having a great sales person was not enough, the experience with our finance person was the icing on the cake. Tony Hopkins took the time to ensure every detail was correct and made sure we had all the information needed to make the best possible choices that exceeded our expectations. Robert and Tony is a winning combination. So, if you have had bad experiences in buying cars (and I have had bad ones in the past), go see these fine gentlemen and start living the good life. Thanks Robert and Tony for making my move to Illinos an outstanding start with your amazing customer satisfaction skills.

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He was honest and above board about dealing with me about the nature of a Prius. Since the car I was buying was a Hybrid, it was different from any car I had ever owned. Robert went over all the various buttons on the dash explaining its function. he gave me much personal attention without being pushy.

Gary Craig

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