Robert King at Boardwalk Volkswagen of Richardson

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Robert King

My Review of Boardwalk Volkswagen of Richardson:
Bob Kingis always there for me.
I have serviced my van for 20 years at various places but Richardson has always come through for me since I started coming there the last 4 years. I get a call right back when I have a problem, they give me a ride home or to the train station easily and 99% of the time they fix the problem and no one ever makes fun of the fact that my car is 20 years old.
They just take me in and treat me as if it was so natural to take care of an old VW van. Thank you Bob!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert King

My Review of Boardwalk Volkswagen of Richardson:
Robert was so helpful and on top of my service. One problem that I realized when I got home was rectified very quickly on Saturday morning when I dropped by at 8am and Robert took care of it immediately.
Thoroughly satisfied customer!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Robert King

My Review of Boardwalk Volkswagen of Richardson:
Bob was pleasant to work with. He went out of the way to remove a couple of white marks on the right fender of the car on the front side.

He proactively took the initiative to have the brake pads replaced. We truly appreciate his concern for our safety.

We had a good experience overall.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Robert King

My Review of Boardwalk Volkswagen of Richardson:
We have worked with Boardwalk Service and Bob for over 16 years and keep coming back because of the high level of professionalism and personal service provided. There are VW dealerships closer to our house but I know that we can always count on Bob and Boardwalk to help us with our service needs, even on short notice. Recently our daughter's Beetle was broken into. My first call was to the police. My second call was to Bob to see if he could find a window replacement and have it installed overnight. Within 15 minutes Bob called back with the glass and an appointment. We brought the car in at 5 and picked it up the next day! Boardwalk coordinated everything with the insurance company and had my daughter back on the road in no time.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Robert King

My Review of Boardwalk Volkswagen of Richardson:
I was coming back from playing a round of Golf at Canyon Creek CC and decided to drive by the Jetta at White Rock Lake since it was such a beautiful day here in Dallas, Tx. I was about to turn around and head home when a Beetle smacked my windshield. I swerved and almost hit a Rabbit. I yelled out "you little Passat, you almost made me wreck my car". Anyway I got over that and drove home.

Sorry, I couldnt resist that..... now the truth

I gave Bob King and the crew at Boardwalk a very high rating. Here is why:

Reason 1: from initial call to talking to someone with knowledge, about 1.50 minute(s).

Reason 2: I held the phone to the engine and said "Bob listen to this" (my Passat sounded like an old pick-up with a bad muffler) and Bob said "that sounds like (blah blah whatever, i can't speak car tech talk) and that is probably covered by the 8/80k warranty".

Reason 3: Bob arranged to have my car looked at immediately. And they brought me home.

Reason 4: Bob arranged to have other expensive stuff fixed thru another warranty I had purchased when I bought the car pre-owned.

Reason 5: Bod saved me a ton of money.

Reason 6: I was treated with respect and diginity.

End of story.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Robert King

My Review of Boardwalk Volkswagen of Richardson:
This is dealership is very friendly and courteous. They took me to work as soon I was finished going over details with my advisor and they were very prompt picking me from my work when my car was finished. They had my vehicle ready before the day was over and it's running like new again. Thanks Bob!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Gary Blakley, Robert King

My Review of Boardwalk Volkswagen of Richardson:
Bob King has been my service advisor on several occasions and he has helped me immensely. Bob referred me to Gary in order to perform a trade in and purchase a used vehicle. Gary was very professional and extremely helpful throughout the whole transaction.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Robert King

My Review of Boardwalk Volkswagen of Richardson:
Bob is an excellent service advisor. He always strives to see that every need is met and explains what was done. Most importantly, I feel like he really listens. Keep it up!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ron Hollomon, Robert King

My Review of Boardwalk Volkswagen of Richardson:
Everytime I go to Boardwalk VW, I am greeted with smiles and happiness all around. They don't ever pressure me into getting things I don't want, but they are certain to tell me things that I evntually need done, or those that can be pushed to the side of the road. Ron and Bob nailed it on every front, and as long as I own a vehicle, I will continue to take it to Boardwalk. They do quick and efficient work and you never feel like you just got run through the ringer.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Robert King

My Review of Boardwalk Volkswagen of Richardson:
Great service only because of Bob! Had a very bad experience a few days before with Tie I believe. Bob resolved it. If not, I would have no longer used your dealership. Thanks.

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