Roc Jackson
Roc Jackson at Mullinax Buick GMC

Roc Jackson

Sales Associate

Mullinax Buick GMC

833 Eastern Blvd
Montgomery, AL 36117

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5.0
41 Reviews
5.0

41 Reviews

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41 Reviews of Roc Jackson

November 10, 2025

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Employee Rating

Today is November 10th, I bought a car with these guys on 10/14/2025, I was waiting on the title I figured. Hey, I'll get the title within a week or two, I thought I'd got it in but that was another thing. More

by wes.lebaron.harris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Saadiq Shakur, Jamal Taylor

Nov 10, 2025

Mullinax Buick GMC responded

Mr. Harris: Thank you for your message and for outlining your concerns. I reviewed Alabama’s statutes with respect to vehicle titling and dealer obligations. Under Alabama Code § 32‑8‑45, a dealer is required, when purchasing a vehicle for resale, to obtain the certificate of title from the owner or lienholder within 15 days. Also, under Alabama Code § 40‑12‑264 a purchaser (including a dealer) has up to 20 calendar days from vehicle acquisition to procure a license tag or plate. However, I found no statutory time-frame that specifically requires a dealer, after selling a vehicle to a retail consumer, to have the title uploaded to the DMV or delivered to the purchaser by a certain day-count. That said, we recognize your frustration, you completed your purchase on 10/14/2025 and today it is 11/10/2025, so almost a month has passed without the title being uploaded or delivered as you expected. I will follow up immediately on your behalf to determine why the delay occurred and expedite the title. Our goal is to get this resolved for you as quickly as possible. Thank you for your patience thus far. I’ll update you no later than today with our next steps. Sincerely, Esteban Ramirez General Manager Mullinax Buick GMC Cadillac eramirez@mullinaxbuickgmc.com 334-851-8000

Nov 10, 2025

wes.lebaron.harris responded

Alabama, a dealer acting as a designated agent must electronically submit a title application and supporting documents to the state within 10 calendar days of creating the application. The dealer is responsible for properly completing all paperwork and submitting it along with the required fees to the Alabama Department of Revenue (ADOR) within this timeframe. Timeframe: The dealer has 10 calendar days to upload the completed title application and supporting documents. Responsibility: The dealer must complete the application, assemble all required documents, and submit them to the ADOR. Regulation: This is a requirement under Alabama law (Code of Alabama, 1975 §32-8-35). Registration: The vehicle must be registered within 20 days to ensure the title application serves as a valid permit for operation until the registration is complete.

October 11, 2025

Dealership Rating
Employee Rating

Great customer service, no pressure, great experience…the salesman and finance person were great and easy to work with. More

by TLK0006
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Saadiq Shakur

Oct 12, 2025

Mullinax Buick GMC responded

Thank you for your great review, TLK0006! We're happy to hear that both the salesperson and finance team made your experience smooth and pressure-free. It’s great to know you felt well taken care of throughout the process.

September 27, 2025

Dealership Rating
Employee Rating

My experience at mullinax gmc was A+. Team was courteous and prompt. Would definitely recommend to others. More

by BAMAHUNTER220
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jamal Taylor

Sep 29, 2025

Mullinax Buick GMC responded

Thank you for your great review, Bamahunter220! We're glad our team's courteous and prompt service made your experience an A+. Your recommendation means a lot to us.

September 14, 2025

Dealership Rating
Employee Rating

Great atmosphere and friendly staff. Made the process quick and easy. Roc,Shak, Jamal and Marcus were all great help for me and my family. More

by ERANSAW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 15, 2025

Mullinax Buick GMC responded

Thank you for your great review, Eransaw! We're glad Roc, Shak, Jamal, and Marcus made the process smooth and welcoming for you and your family. Our team truly appreciates your support.

August 26, 2025

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Employee Rating

Outstanding went out of there way to please us, the hole staff was so pleasant to work with More

by HHJONES14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 27, 2025

Mullinax Buick GMC responded

Thank you for your great review, HHJones14! We're glad our entire team made your experience outstanding and went the extra mile to ensure your satisfaction. It was a pleasure working with you!

June 29, 2025

Dealership Rating
Employee Rating

Great Service, I highly recommend. They went over and beyond to make sure I got the car I wanted More

by Shaquanda Moore
Recommend Dealer
Yes

Other Employees Tagged: Freddy Vargas

Jun 29, 2025

Mullinax Buick GMC responded

Thank you for your great review, Shaquanda! We're thrilled to hear our team went the extra mile to help you get the car you wanted. Your recommendation means a lot to us!

June 08, 2025

Dealership Rating
Employee Rating

We had a GREAT experience! Great price for the vehicle we bought and an excellent group of people! They were all so nice and very helpful throughout our buying process from the More

by Anna May
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 09, 2025

Mullinax Buick GMC responded

Thank you for your great review, Anna! We're glad you had a smooth buying experience and felt supported every step of the way. Marcus and the rest of our team will be happy to help you again anytime!

June 02, 2025

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Employee Rating

I would recommend anyone to this dealership. They show great customer service and will guide you through the process. More

by LACHERYLMABSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lamont Johnson

Jun 03, 2025

Mullinax Buick GMC responded

Thank you for your great review, Lacheryl! We're glad you felt supported and well taken care of throughout your experience. Your recommendation truly means a lot to us.

April 15, 2025

Dealership Rating
Employee Rating

We stopped by just to look at cars. .. Roc greeted us outside. Answered all our questions... We ended up buying a car! A huge thank you to Roc for being so awesome!!! More

by JESCHIARAMONTE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lamont Johnson , Chris Sandefur

Apr 16, 2025

Mullinax Buick GMC responded

Thank you for your great review, Jeschiaramonte! We're glad Roc made such a positive impression and helped turn a quick visit into a new car purchase. We appreciate you sharing your experience with us!

April 10, 2025

Dealership Rating
Employee Rating

Jamal was very informative, kind, and conscientious. He went the extra mile to make sure that I was knowledgeable in most aspects of my car before driving it home. More

by bethherren50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 12, 2025

Mullinax Buick GMC responded

Thank you for your great review, Beth! We're glad to hear Jamal took the time to make sure you felt confident and informed before leaving with your car. Our team is always committed to going the extra mile for our customers.

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