Rod Brand

Deal with them professionally and personally. Service team is always welcoming and maintains good communication throughout the process. Dan O'Neil takes very good care of his customers. Service team is always welcoming and maintains good communication throughout the process. Dan O'Neil takes very good care of his customers. More

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My vehicle had an unfortunate accident while it was in having service done. I was not notified until I called. When I showed up to see the damage, Rod didn't seem overly sincere when discussing the incide having service done. I was not notified until I called. When I showed up to see the damage, Rod didn't seem overly sincere when discussing the incident, however,that's not the issue at hand. The repairs were completed over the next 4 weeks and the vehicle was then returned to me filthy. How am I supposed to verify a paint job if I can't even see the paint clearly. I went to talk to Rod fed me a line of xx that they can't use the buffers because of fresh paint (which is true) but it was a total cop-out. The vehicle could have been rinsed/decontaminated by the detailing team without using the buffers and then stored inside for pick-up. More

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Amazing and fast service. I was in for oil change the previous day and needed a repair done and got appointment literally the next day Friday early in am.. Madeline got me in I was in for oil change the previous day and needed a repair done and got appointment literally the next day Friday early in am.. Madeline got me in super early. When I arrived I was again greeted by Tyler and Dan and Madeline. All ready to get my Jeep checked in and serviced. Tyler verified my appointment and got me in the system. While my Jeep was get repaired he also gave me some prices on future tires and things I asked about.and new side rails bumpers etc.. and Dan also assisted in suggestions on upgrades to my Jeep and future repairs to make it last longer. Madeline always smiling and making sure I was comfortable and if I needed anything in waiting room. She also checked up on my jeep few times to see how long it would be..and jet me updated. While I’m waiting room Emily also approached me and asked how I was doing and if I needed anything or assistance.. it didn’t take long before my Jeep was ready. Tyler came in and smiled and said “MR pruner your Jeep is ready And explained all that was done. On the way to pay rod and rj passed by me and both greeted me and also asked if I needed assistance. Repairs were done perfect and I’m very impressed with the speed and accuracy and amazing work that your staff and technicians do Tyler Dan RJ Madeline Emily and Rad and Brent and entire staff are amazing. They all are ready to. Assist me when I’m there and it’s very rare to see this amazing service anywhere. Most places you go you are just a number and treated as such. But at southbank the entire staff is more like a family team and it feels great. I drive all the way from brockville just to come to southbank because of the great quality of service. And I refer all friends and family Thank you southbank 👍😀. Adam pruner More

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Service was amazing Tyler greeted me and took my keys and asked what I was getting done Oil change. And was friendly . Told me to grab a coffee and relax in waiting room. He and rj anlways annswer a and asked what I was getting done Oil change. And was friendly . Told me to grab a coffee and relax in waiting room. He and rj anlways annswer anll my questions And as I was on way there I saw Madeline. She was her cheerful self. Always smiling and happy. She goes out of her way to be polite and kind and . Asked me how I was and what I was in there for. She told me she would keep me updated on my Jeep and asked me if i had any questions etc.and as I was waiting in coffee area Emily also stopped to say hi and smiled and asked me what I was in for and if i had any questioned. She noticed my phone was dead and offered me a charger to use while I waited and that was very nice of her and very kind. I really appreciated that 😀 as I needed my phone. Charged. Great customer service thanks . while waiting rad and rj and dan and mike Thomas walked by and all greeted me and all asked how I was etc. the staff at southbank is absolutely amazing. It’s like a big family there literally. And they make me feel at home. I literally live 1 hour and half away and only deal with southbank for all my maintenance. Thanks Madeline Emily rad rj Dan Tyler and Mike Thomas and Brent. And staff at southbank. Keep up the good work More

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Great service. Staff works hard to find accommodations and ensure a good experience. Was great dealing with Tyler in service Staff works hard to find accommodations and ensure a good experience. Was great dealing with Tyler in service More

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Fantastic work and amazing customer service, can’t say enough. Nice clean environment alongside welcoming staff enough. Nice clean environment alongside welcoming staff More

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Always welcoming! Take care of problem everytime and service is always great and problems are resolved. Take care of problem everytime and service is always great and problems are resolved. More

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Fast, friendly, simple, great dealership, great service. Overall it seems the staff take pride in their work. That is a reflection of good leadership. And, is reflected in the service department. Overall it seems the staff take pride in their work. That is a reflection of good leadership. And, is reflected in the service department. More

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What an absolutly fantastic place to purchase a car and have the service done at. I was blown away with how helpful Brandon Dallaire, Troy Charlebois, and Simon Mertick were when I just recently traded in have the service done at. I was blown away with how helpful Brandon Dallaire, Troy Charlebois, and Simon Mertick were when I just recently traded in my cars and bought a Dodge Challenger Hellcat. They guided me along the way with my end of the responsibility's when buying a car and made sure that all of the requests I asked for on the car I purchased were fulfilled Before delivery. The predelivery inspection process was super thurough, Being performed by the mechanic Samual Barclay, who checked that everything was in tiptop shape, keeping me up to date and listening to my concerns. Christopher in finance was very helpful with getting me the exact warrenty that would suit me and my car perfectly and also getting a pretty darn good finance rate for me. Southbank Dodge , Jeep and Chrysler have a lot to be proud of, they have been taking care of me and my cars for years now, With Tyler Parker in service always listening to my requests and getting the job done on my Chrysler 300C, Chrysler Aspen and now my Dodge Challengers. I am glad that I such a great place to go to for my vehicle needs. thank you people, Wolfgang Schulz. More

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Simon was a pleasure to deal with. His excellent communication skills and enthusiasm made our experience buying our new vehicle very easy. His excellent communication skills and enthusiasm made our experience buying our new vehicle very easy. More

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