Roger Plante at Tri-City Subaru

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Arthur, Roger Plante

My Review of Tri-City Subaru:
Robert was wonderful to work with. His knowledge of Subarus and ease of working with clents made our experience incredibly easy. We made a preliminary phone call to come in and were pleasantly surprised to have cars waiting for us to demo at our arrival. We ended up going in a completely different direction than what we had planned and this was no problem what so ever with Robert. At the end, we were still not there with price and trade and went home.
The next morning we went over to Manchester and had a terrible experience. They do have the inventory but they also are a high pressure sell. They have to in order to move that many cars..... We ended up back with Robert and in a new car by the days end.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Bova, Roger Plante, Tri City Subaru Service Team

My Review of Tri-City Subaru:
I'm on my 7th Subaru and my 3rd from TriCity...we service our baby with them and no other and have always been EXTREMELY satisfied...Subaru Love is definitely the case with my family!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Bova, Roger Plante, Tri City Subaru Service Team

My Review of Tri-City Subaru:
We have purchased five Subarus from Roger, and loved every one of them, but it's the Service Department at Tri-City that I'm really crazy about. Sue Monaghan is the Service Adviser there, and she's the first face I see when I walk in the door. For me, she is why I keep coming back to Tri-City. I trust Sue. She is incredibly knowledgeable about how these cars work and all the things that might go wrong with them, from brake pads and bearings to ... um... an embarrassing rodent problem and how we can prevent it from happening again. Sue is able to explain how my car works, what parts are wearing down and why, when they should be replaced, how much time I can wait and still safely drive the car. She explains it all without making me feel stupid, which I greatly appreciate, and she helps me save money whenever she can. Always with a friendly smile, the personal touch in a personal way.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Roger Plante, Tri City Subaru Service Team

My Review of Tri-City Subaru:
Professional, personal and customer oriented. Kind and friendly and sensitive to every customers needs. Competitive , but extremely fair and very open-minded.Overall Tri-City Subaru is a uniques and respected dealership. I have purchased 5 vehicles from them and am about to get my 6th. No weather, no tourain or vehicle mishaps, a dealer I can trust.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Roger Plante, Tri City Subaru Service Team

My Review of Tri-City Subaru:
Tri City Subaru completely saved me from being taken advantage of by another dealership. I own a 2006 Subaru Outback wagon with 48,000 miles and excellent condition. I was traveling in a snowstorm in Boston and noticed an engine error code (Er HC) on my console as well as the temperature guage being at the highest point. I found a Subaru dealership in Beverly Mass who could not look in depth until the next day, so they checked the coolant and thought it would be safe to get to a dealership nearer to my home. I went to Exeter Subaru (Exeter, NH), left my car there and was told I would get a call later in the day with an update. After approx 30 minutes, I received a call that my car was not driveable and there was a very serious problem with my engine...either cracked heads or a cracked head gasket. It would need to be taken apart and assessed (and of course they could start that right away). I was told that even if I decided not to have it fixed (since it was a 2006 and may not be worth it) it would cost me $570 for the labor. I asked if it was covered under warranty and was told "no, it's an '06). It was mentioned that I might consider trading out of it, since it had an engine problem and they could have me speak with a sales rep...send my car to auction and get a new one. they said I was looking at anywhere between $2-4000. I told them to wait and I called Tri City Subaru in Somersworth. Almost immediately after checking my VIN#, they told me that I was STILL COVERED under the power train warranty and they would send a tow truck immediately to pick it up. I called Exeter Subaru and they said, "Oh...it must be their own warranty, we could probably work something out for you". I said no of course. At that time they informed me that they had changed my oil and it would cost $77 (why would they change the oil if they thought I had a possible cracked head gasket?) The next morning, Tri-City called me to inform me that there was absolutely nothing wrong with my car. They showed me the Subaru technical report of the exact error code, it was a known issue. They showed me the warranty report and that I was covered until 5/31/11. All through this time, Tri-City Subaru took control and took care of me. They exhibited EXCELLENT customer service. They were honest, NEVER MENTIONED BUYING A NEW CAR, supportive and thorough. I have purchased 5 cars from Tri City and when I decide to purchase my next Subaru it will be from that dealership. With regard to Exeter Subaru, I wouldn't trust them for a second. I have never been scammed like that in my life. If it wasn't intentional, then it was beyond careless and negligent. The first thing they should have done was checked my VIN and discovered I was covered, instead of calling me and telling me my car was practically not worth repairing. Do you think it had something to do with the fact that it's almost paid off????? hmmmmm.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Arthur, Roger Plante

My Review of Tri-City Subaru:
Clean and neat showroom. There appeared to be an excellent relationship between sales employees. They realy seem to enjoy working togather. The owner, Roger, was around and also seemed to a excellent relationship with the employees. I had a friend who bought vehicles fron Tri-City Dodge. Also a good friend who was a car dealer owner for many years said Tri-City was a good dealership. Robert sales person gave a good explaniation of our new Suberu.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Roger Plante, Tri City Subaru Service Team

My Review of Tri-City Subaru:
I have been dealing with this dealership now for I think, 10 years and I believe this is my fourth car. All the people, from Roger{the owner},the service department,and especially my salesman Eric Mancuso. They are friendly,very pleasant,and always helpful. I would and have highly recommended this dealership to all my friends, family, and people I know.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Craig Bettencourt, Joe Bova, Andrew Cyr, Roger Plante

My Review of Tri-City Subaru:
Right from the initial visit, Eric has been very curteous, polite and professional. I received the same great service from Joe on Eric's day off. I also found the management(Roger, Craig, and Andy),to be very professional and great to deal with. I would not hesitate to recommend this dealership to anyone looking to purchase either a new Subaru, or one of the many fine previously owned vehicles on their lot.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Roger Plante, Tri City Subaru Service Team

My Review of Tri-City Subaru:
i left a dealer i was unhappy with, started looking for someone new,came across tri city subaru around 10 years ago,and i would not go any were else do to the fact the people that serve you are real honest and fair if an error is made they do not try and pass the buck they fix the situation and the best thing is everyone wins that is the way it should be i am happy to submit this statement

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Roger Plante, Tri City Subaru Service Team

My Review of Tri-City Subaru:
i left a dealer i was unhappy with, started looking for someone new,came across tri city subaru around 10 years ago,and i would not go any were else do to the fact the people that serve you are real honest and fair if an error is made they do not try and pass the buck they fix the situation and the best thing is everyone wins that is the way it should be i am happy to submit this statement

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