Ron Filling
Ron Filling at Heritage Toyota Catonsville
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Ron Filling

Service Director

Heritage Toyota Catonsville

6324 Baltimore National Pike
Baltimore, MD 21228

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16 Reviews
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16 Reviews

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16 Reviews of Ron Filling

March 26, 2024

Dealership Rating
Employee Rating

Service center is horrible 4 hours for a oil change every time I come here the Technicians are lazy and management is a joke More

by 4 hour oil change
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 03, 2024

Heritage Toyota Catonsville responded

Thank you for taking the time to review Heritage Toyota Catonsville. All of our customers’ input and feedback is very important to us, as we strive to meet then exceed your expectations. We apologize for your less than positive experience at our dealership, as this is never our intention. Our Customer Relations Manager, Alexandra Sanderson, would like to discuss your experience in more detail and address your concerns as soon as possible. At your earliest convenience, please contact Alexandra directly at alexandra.sanderson@mileone.com or 443.341.8504 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to hear from you soon.

March 25, 2024

Dealership Rating
Employee Rating

Their service department is the absolute worst one can ever expect. Service advisors are extremely rude and unprofessional. The place as a whole is really bad when it comes to management, planning, and cu More

by MHA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maggie Popham, Steve Seely , David

Apr 04, 2024

Heritage Toyota Catonsville responded

Thank you for sharing feedback about your experience with Heritage Toyota Catonsville. Our goal is to meet then exceed the expectations of all customers and sincerely apologize as if appears this did not occur. We greatly appreciate you taking the time to speak with our Service Manager, Maggie Popha m, allowing us to work with you toward a resolution that makes you happy. As discussed, if you have any additional questions or concerns, please contact Maggie directly at mpopham@mileone.com or 410.818.2560 so we can ensure that your next visit is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to continue working with you in the future.

February 14, 2023

Dealership Rating

Service department is inept. Sales never contacted me about my license plates. Will not return. More

by kristin_lavender
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tyler Day, Maggie Popham , Arnulfo Mejia Romero, Sarah from service

Feb 20, 2023

Heritage Toyota Catonsville responded

Thank you for sharing feedback about your experience at Heritage Toyota Catonsville. Our goal is to meet then exceed the expectations of our customers. We sincerely apologize for your less than positive experience, as this is not our way of doing business at any of our Heritage stores. We greatly appreciate you taking the time to speak with our General Manager, John Kim, allowing us to personally apologize for the situation and address your concerns. If at some point in the future we may be of service to you, please contact John directly at johnkim@mileone.com or 443.315.5577. Again, thank you for your time.

November 19, 2022

Dealership Rating
Employee Rating

Great guy and very personable. That is something that you dont get at most dealerships. I recommend getting all your work done at this dealership because of Ron's leadership. Keep More

by sheldeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 23, 2022

Heritage Toyota Catonsville responded

Hi Sheldeth, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you so much for choosing Heritage Toyota Catonsville as your first choice for service!

April 01, 2022

Dealership Rating
Employee Rating

I would recommend this dealership to anyone. This is one of the best I've experienced More

by TL82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Calvin Parnell, Sr

Apr 05, 2022

Heritage Toyota Catonsville responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 30, 2022

Dealership Rating
Employee Rating

Mr Calvin! ! Is the best!! Literally my fave thing about visiting the dealership! His smile & his expertise in what he does always leaves me happy!! If I ever ne More

by mrs.lintontobe2021
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Calvin Parnell, Sr

Apr 02, 2022

Heritage Toyota Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 28, 2022

Dealership Rating
Employee Rating

My salesman, Queen, worked very hard on my behalf. But after more than 7 phone calls, starting at 9:30 this morning, her sales manager decided to sell the car to someone who came in late this afternoon. I More

by KL
Recommend Dealer
No

Other Employees Tagged: Queen Hall , LaMont Matthews, Cris Taylor

Feb 04, 2022

Heritage Toyota Catonsville responded

Thank you for sharing feedback about your experience with Heritage Toyota Catonsville. We are glad to hear you had a positive experience with our Sales Associate, Queen; however, we sincerely apologize for the issues you experienced in regards to the vehicle you were interested in. We greatly appreciate you taking the time to speak with our Sales Manager, Dustin Smith, allowing him to address your concerns and work toward a resolution. As discussed, we will continue to be in contact and help find the perfect vehicle for you. In the meantime, if you have any additional questions or concerns, please contact Dustin directly at dustinasmith@mileone.com or 410.788.8400 so we can ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your time and look forward to continue working with you.

March 31, 2019

Dealership Rating
Employee Rating

Going Above and Beyond Mr. Andre Turner is professional, amiable and courteous. Therefore, I am thanking him for going above and beyond the call of duty to satisfy your cu More

by landie, landie6084
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Day , Alec Breslaw, Jake Fought, Marc Talabert, Andre Turner, The sales person that i spoke with after speaking with Mr. Marc, signature is not clear, However, he is a asset to Heritage Toyota as well.

Apr 03, 2019

Heritage Toyota Catonsville responded

Thank you for sharing your response to Andre's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 12, 2019

Dealership Rating
Employee Rating

Service experience My overall experience was great! Breanna Yardborough is AWESOME! She is always very informative and never lets you go without covering all bases. Grea More

by Kazzmen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Austin Powers , Cory Snyder, Breanna Yardborough

Mar 14, 2019

Heritage Toyota Catonsville responded

We're so glad you had such a great experience with us! If you have any further questions, please give us a call. We're always happy to help!

March 11, 2019

Dealership Rating
Employee Rating

RAV4 Toy Luis Asturias gave me his person cell number so I can text him when my phone did not work at work. He arranged a spicial pick up More

by Livinglilies123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Luis Asturias, Cory Snyder, Shuttle bus driver . Tante and Vaughn

Mar 14, 2019

Heritage Toyota Catonsville responded

We are glad Luis could help you out! Please don't hesitate to reach out if there's anything additional we can do for you.

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