Ron Gasparino

Good afternoon, my name is Jesus Ferrer and the reason for this email is that I want to let you know how disappointed I am to have changed my cars to the Ford brand, I don't know if it will be because of for this email is that I want to let you know how disappointed I am to have changed my cars to the Ford brand, I don't know if it will be because of the brand or the dealer since I first bought an explorer 2020 on which I have not problems, however there is a piece that should have been changed for a long time and it was not done since the service is GARBAGE and they never paid attention to it, finally and I think it is my worst disappointment is that I changed my RAM 1500 2019 truck for a 2021 ford sport and which presented a fault in the rear seat belt and which took it 3 times without receiving an answer about the fault, (every time I bring the truck I had to live it for 3 or 4 days and had to rent a truck to keep working) until at one point they tried to tell me that this was not a big deal The last time I was able to take it, they said they would order the part from Ford and as soon as it arrived they would call me to change it. This happened almost 3 months ago and it's not just that they didn't call me, it's that when I called they didn't answer me and when they did they said they would call me back, again I have been waiting for that call for almost 3 months, in the end I was able to solve my problem taking the truck to another dealer specifically Jarret Gordon in Davenport if I had known that all this was going to happen, first I would not have changed my truck that it had absolutely no defects, secondly I would have changed it for any other brand except ford and finally if I make that mistake I will never go to ford of Clermont since the attention in the service department is a real FILTH, I must say a truth, the seller who is a young person named Fernando treated me wonderfully or rather the sales staff is very efficient and attentive but what they do with their hands, service destroys with their feet and finally and the truth is I don't know if you cared but to me if it is that I never buy a ford car again and if I’ll do it it will never be in ford of Clermont, thanks and have a good day More

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Outstanding I lost one set of my car keys and quickly needed a replacement. I dropped by Ford of Clermont unannounced, and they immediately took care of me. Withi I lost one set of my car keys and quickly needed a replacement. I dropped by Ford of Clermont unannounced, and they immediately took care of me. Within a few minutes, I had a new set of keys, fully programmed. Best of best service! More

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