Ron Hansen at BMW Northwest

This is the best car purchase experience I've ever had in my lifetime after buying 8 vehicles, bar none! Ron Hansen is the kind of salesperson who doesn't do pressure sales like most car sales people do. He is very friendly, responsive to calls/emails, great follow up, and just goes at your pace. He took the time to explain to me the features of the car, its controls, and all the advanced settings very extensively! I think he spent 1 1/2 hours or so just to do that. When you get to the Finance Dept to sign papers, all of the 8 dealerships I had gone to purchase a vehicle, pressured me to do upgrades. That was not the case with BMW Northwest. This is not to say that upgrades were not presented. I would definitely recommend this dealership to anyone. Just see Ron and you'll fully understand what I'm talking about here. There aren't enough characters to describe this experience! Great job Ron and keep up the good work. I'm fully confident that people will keep coming to you with the way you sell your cars.

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Wow!! By far the BEST car buying experience EveR! Ron made you feel comfortable right off the bat and was truly there to listen to your needs and wants. I got to sell my previous X5 ( in which they did for me... with a small fee)and customize my NEW 2013 X5d. I'm absolutely astonished with the communication throughout the whole waiting period in keeping me up to date and answering my eagerly emails to see where my new baby was at and when it was going to arrive at the dealership. Ron was not your typical salesman by NO means.. He truly is kind, caring and makes sure you know EVERY little detail about your car before you leave him and the lot. He even presented me with a little award to congratulate on my new purchase. I highly recommend Ron Hansen from Fife BMW.

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This dealer redefines what the luxury car buying experiance should be. There were closer dealers, several actually. But none seemed eager to care or to even try to earn my buisness. Ron Hansen is the man and a consumate professional. This is the only dealer to by BMWs from. Period. They really value each customer.

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OUTSTANDING! I went to BMW Northwest to see and test-drive either a used 2010 BMW 5 series or a 2008 Mercedes-Benz E550 that they had on the lot. I came prepared to buy, BUT only if everything felt “right.” In my experience buying cars, I am usually put off by something about the dealership, the salesmen, their sales tactics or the appearance of the showroom. (I'm pretty nit-picky about minor stuff, being a military surgeon. Yes, I actually look for high dust on picture frames in a lobby!) First off: I am always gun-shy about getting out of my car to look at cars on a lot because the salesmen usually swoop in like starving vultures and start pressuring you with statements like, “What’s it gonna take to get you into one of these babys TODAY?!” Even though I was dreading the worst, this experience, with Ron has changed my perception forever. Ron Hansen greeted both my wife and I very professionally and was a true gentleman from the second we met him. He offered to show us anything on the lot that wanted, and he didn't try to pressure us or “steer” us to a new or used BMW. He was a straight talker and very helpful in showing us the comparison between the BMW 5 series and the Mercedes-Benz E550 that I was eyeing. His knowledge-base about the whole BMW line is astounding, even knowing all of the different engine types and outputs and when the revisions are made. He made us feel like family and even called the day after to check up on me and make sure we were satisfied with our purchase (I got the E550). The BMW Northwest lobby/customer service area is impeccably clean and offers a variety of food and drink items to keep your stomach from growling while you look at cars. If you want to buy a new or used BMW, or if you want to buy one of the other makes of used cars they have on the lot, insist on talking to Ron. Working with him will put your mind at ease as well as change your perception of the buying process as a positive experience. What a fantastic experience!

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While stationed in Bahrain my husband bought our new 535i through military sales and had it shipped to Tacoma with just 15 miles on it. The GPS was not installed overseas and a code was not provided. BMW at Fife, WA helped us work with BMW North America to secure a code and install the GPS software. This was not an easy process, and BMW Fife stuck by our side. We were supplied with a loaner car of the same caliber as our own car hassle and cost free. When our car was ready, Ron Hansen patiently walked me through all the "bells and whistles" of our car. I am pleased with the service, courtesy, and professionalism at BMW of Fife; enough to continue driving the hour it takes to travel to this dealership/service center.

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This was our first BMW purchase. It took us a few visits to determine this was the vehicle for us. Our client advisor, Ron Hansen, met with us each time, answering questions, showing us options, test drives, etc. He was very professional and pleasant to work with.

When it came time for the sale, the negotiation was the smoothest transaction we have had when purchasing a vehicle. Ron provided everything we asked for and offered a fair price.

On delivery day, Ron methodically went over every function in the vehicle. Clearly explaining how everything worked.

Everyone at the dealership is friendly and very knowledgeable.
We will definitely be sharing our experience with others.

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We purchased our first BMW in 1999 from BMW Northwest through Ron Hansen. We have always made it a point to see Ron Hansen first when considering another vehicle purchase. Since then, we have purchased three BMW’s from Ron, with our most recent purchase of a 2012 328i Sport. With every purchase experience, Ron has been outstanding to work with…absolutely no pressure, listens to our concerns, very knowledgeable, proves to be trustworthy, and personalizes the purchase experience. We also want to give kudos to Susan Grissom as well. Both she and Ron are diligent in following through with service after the sale! Susan was prompt to follow up with phone calls and e-mails concerning extended warranty questions we had. Ron promptly contacted us within a day or two after our purchase to ensure we were happy with the car and to address any additional questions we had. Ron has even “checked in” with us several times since! As always, Ron is the consummate professional and is a pleasure to work with! We highly recommend BMW Northwest!

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My wife and I were in the market for an SUV with a third row seat and I came across several local listings for Jeep Commanders, but in the end our local dealers in the DC metro area were unwilling to provide a price over the phone and insisted that we come in person to get the "real price."

Instead of wasting my time in a protracted kabuki dance with the local dealers, I went to the Internet and located the newest and lowest mileage Commander in the country, which happened to be at BMW Northwest. I called an talked to Ron Hansen who informed me that the car was being held and that he would find out if it was available. Fortune favors the bold and at times the lucky, and the deal fell through and the Jeep still available. I made an offer and BMW Northwest met us halfway, and with that we had a Jeep... but it was 2700 miles away. Not a problem. I asked Ron for the names/contact info of transport companies BMW Northwest used/trusted and inside of 2-hours Ron initiated contact and the Jeep was set-up for delivery. The day the Jeep went out Ron had a few photos taken and personally saw to it that the Commander was loaded and on its way.

Ron kept us apprised of every detail throughout the transaction and the story ends with our family having a vehicle that is better than advertised and the good fortune of dealing with a great company and a terrific salesman! Ron Hansen and BMW Northwest are class acts and dealt honestly with me and set the standard for great customer service.

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My wife and I have been customers of BMW Northwest since our first purchase in 1987. We have had the opportunity and privilege of working with several sales staff members, as well as several service and parts staff. Over the years we have seen changes in the auto industry as well as changes at the dealership in personel, decor, and even location. One thing that hasn't changed is the cordial yet profesional experience we've always had whether it be puchasing, repairing, buying parts, or just simply answering a question. This goes hand in hand with the quality of the BMW line. This dealership completes the experience of driving an awesome automobile.

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After driving my previous X5 for 11 years 125000 miles, I decided to sell it and purchase a brand new X5. I did extensive work finding out the color I want, the options I want, the upholstery I want, everything down to option codes. I prepared my shopping list (vehicle code, option code, colors, etc) and went shopping to dealerships in my area. first BMW of Bellevue which I would rate 0/5 then to BMW of Seattle which I would rate 2/5. The reason I did not order the vehicle from either one of these dealerships is not the financial reasons. It is because the way I was treated by the sales advisors and the sales managers. On a special note, I believe BMW of Bellevue should not be selling BMW's they are truly damaging BMW brand. I am saying this as a person who was involved in purchasing 12 BMW's in various states.

When My wife and I first walked through the doors for our first appointment, Ron Hansen was waiting for us at the front desk. He greeted us with a big smile and offered us a hot beverages. He took time to learn our names (with correct pronunciation). Then we sat down to discuss business. I gave him my shopping list. He said he has a car ready for me to test drive I accepted the test drive offer. He asked me which radio station I want listen during test drive, and went outside to pull a X5 to the entrance of the dealership. When we met him at the test drive vehicle the seats were warmed already, smooth jazz station I wanted was tuned everything was perfect. Ron gave us an short overview of the vehicle and gave us some test route suggestions, and waved us a good bye. As I mentioned above, before the test drive I had given him a list of options and the specifications I want. He did his homework while we were test driving the vehicle. When we came back he was already done figuring out the price, the build week etc. With the right amount of negotiating we agreed on the price and he accommodated all our special requests. The whole thing took less than an hour. My vehicle arrived in 3.5 weeks after ordering. I would have given him 9/10 points for all these. The reason I am giving 10/10 is because of the delivery experience. Here is the story: After we came back to dealer to pick up our vehicle we were treated like royalty. The x5 was presented to us like an piece of art cordoned-off waiting for us in front of the dealership. They even prepared a certificate to commemorate the day. The presentation of the vehicle was superb. The certificate had my name and my wife's name on it. Very classy and very considerate move on Ron's Part to include both of our names in the certificate. We sat down to do the paperwork which took about 1 hour. All paper work was readied beforehand and there were no hidden fees. No one pressured us to buy extra warranties or any of those things they try sell you at the last minute. A simple no thank you was enough, they did not insist on selling us anything we didn’t want. I paid for the X5, and the deal was done. 99% of the sales advisors would be done with the client at this point. But, Ron took 1 hour of his time and showed us every detail of the vehicle we purchased. From navigation to HDC from PDC to engine compartment. Ron Hansen is the greatest salesman I met and perhaps he should become an instructor and pass his skills to other sales advisors. Oh I almost forgot we also got a certificate for steak dinner from the dealership as a thank you gift. I believe Ron Hansen deserves 11 points out of 10.

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