Ron Jackson at Toyota and Scion of Wallingford

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gloria Fernandez, Ron Jackson, Dan Roberts, Steve Zion Jr

My Review of Toyota and Scion of Wallingford:
Dan is an exceptional salesman. He has an innate ability to make one comfortable in his presence. This fosters the ability to speak your mind and not feel as is judgement may be upon you. He is honest, provides clarity and is willing to go beyond the scope of his position as a sales person even after the sale. This was evidenced by his extending an invitation to return to the dealership to assist with me with any questions I may have had about the tech equipment. Dan provided me with the best experience I have ever had when purchasing a new vehicle. The Sales Management team was superior as well, from Steve Jr., Rom Jackson and Stuart Heisler. The Toyota company and the Dealership are fortunate to have Dan as a member of their team.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ron Jackson, Celina Mason, Paul Solomon

My Review of Toyota and Scion of Wallingford:
My wife and I were going to go to another dealership closer to our home that had a vehicle available that we werevinterested in. If we were not able to find what we wanted, we were going to then go to Wallingford to look around. However, since it was such a beautiful day, we decided to go to Wallingford first. It turned out to be a great decision. We found a beautiful 2009 Toyota Venza that was superbly equipped, was the perfect color for us, and was affordably priced. Ron Jackson greeted us and introduced us to Celina Mason, a very cheerful young lady that was delightful to work with. We test drove and subsequently purchased the car. Paul Solomon was very easy to work with to complete the paperwork to close the deal. He was not pushy, and offered good advice. Then, it was back to Celina. I was amazed that we were able to drive the car home that very day. It was a great experience that I would gladly recommend to anyone that is considering purchasing a vehicle. We got a car, and had a great time doing it! Celina is a very intelligent young lady with whom we had a fun time. Great job Celine!!! Keep smiling!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ron Jackson, Celina Mason, Diane Roberts, Paul Solomon

My Review of Toyota and Scion of Wallingford:
With very short notice (2 days before the March incentives were to expire), I contacted the Wallingford dealership after getting a quote from another Toyota dealership. Wallingford had no problem accommodating my schedule and had me come in to assess our trade-in.

Their competitor didn't take it seriously that we were looking to buy two new automobiles. We went to the competitor with a quote in hand for a Nissan Rouge, and were looking to see how RAV4 would match up to the Rouge.

Nothing against Wallingford, but watch out Toyota!!! $ for $ the Rouge is loaded with options compared to RAV4. I was very disappointed to find out that my headlights will not be turning off by themselves. It was standard in our Toyota Sport we were trading in... but now it's an option??? Good thing Wallingford goes ABOVE AND BEYOND offering free batteries for life, WHEN mine dies from leaving the headlights on. I have loved our Toyota engine's dependability ever since the purchase of our 1986 Chevy Nova's Toyota engine. Our "1986" Kindergarten son drove that car in college. Not one problem outside of routine maintenance... but today, I am NOT happy about that headlight option!!!

Back to business... My wife and I were not treated respectably at the OTHER dealer. NOT meaning disrespected, but more like with arrogance and disbelief in respect toward our intentions of buying two cars in two days. It's almost like we had to force him (and he acted like we were a bother) to work up a quote for us. Guess it was a good quote, with a bad taste!

Needless to say, Toyota of Wallingford took us seriously. They matched the price of the other Toyota dealer. They accommodated our schedule to get this deal "in the books" in time. There was no pressure with the paperwork. Paul Solomon was so great to work with. No pressure, no nonsense. Ron Jackson, my first point of contact, listened to what I was looking for, confidently thought he would get us to what/where we wanted to be, and saw the whole process through with our saleswoman Celina Moran. She was a "rookie" but compared to the other Dealership's, she knew how to take care of the customer.

Given the fact that Paul said this was a very good month for Wallingford, you might think they didn't need this sale all that much. Ironically, they treated us like we were just as important as their first sale of the month. The other dealer treated us like they didn't need/want to be bothered with our sale. How many people will I tell about this? More like how many I already have... explains that Wallingford got it right!!!

Hope that explains "why" in your intructions above!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Karen Carofano, Mike Cote, Katie Hunter, Ron Jackson, Paul Solomon, Steve Zion Jr

My Review of Toyota and Scion of Wallingford:
This has been the best dealership I have ever worked with. The staff at every level has been the most professional, courteous, and friendly group that I have had the pleasure to work with. I recommend people to this dealership as often as I can and plan to continue to do so.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gloria Fernandez, Ron Jackson, Diane Roberts, Dan Roberts

My Review of Toyota and Scion of Wallingford:
After shopping at 2 other competing dealerships I gladly made my purchase from Toyota of Wallingford. I made an inquiry regarding a Tacoma I found on the dealers on line inventory. With in the hour Ron Jackson e-mailed me a video of a walk around of the Tacoma, showing the options, window sticker, interior, live navigation demo, rebate info etc.

I was traveling a long distance and was glad to see with my own eyes this was equipped just the way I wanted it. I sent one more e-mail question after the dealer closed, however Ron again responded immediately.

The next day after a short negotiation with Dan Roberts I completed a purchase agreement on a new Tacoma. The process was actually enjoyable. My trade in was appraised very fairly, the new Tacoma was priced below my other quotes and I couldn't have been made more comfortable by the staff.

The following day my new truck was in perfect condition ready for delivery. Dan set up my accounts for the Entune and Navigation systems, completed the programming and answered my questions enabling me to start using the systems right away. My wife even took advantage of the complimentary manicure the dealer offers. If we had our son with us he could have played in the child friendly play area or visited the monster truck outside.

Bottom line, the negotiation was fair, honest and hassle free, trade in value was generous and the easy going and competent staff made for a great experience. That's just my opinion, for what it's worth.

Jack DelBono
Natick, MA

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Sohail Butt, Gloria Fernandez, Ron Jackson, Steve Zion Jr

My Review of Toyota and Scion of Wallingford:
I purchased a certified owned car from the dealership and the entire team was extremely helpful. Even after the sales if I had a question they were quick to reply. EXCELLENT service. Getting finance approved was easy as well.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ron Jackson, Dan Roberts, Paul Solomon

My Review of Toyota and Scion of Wallingford:
My husband and I were very happy with the service we received from Dan and his coworkers. We purchased a new Hybrid Camry and Dan was very helpful from start to finish. He really knows the car inside and out, and his enthusiasm for the car is very strong. Thanks!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gloria Fernandez, Sam Gettings, Ron Jackson, Dan Roberts

My Review of Toyota and Scion of Wallingford:
Dan is nice. Friendly and knowledgable. He explained everything clearly during the test drive, in the store and right before I drive me new car home. I had a test drive at first night. Second day afternoon I drove my new car home. HIghly recommend this dealer!! I didn't have a chance to use the customer service yet, such as lifetime oil change and car wish. So no comment on it during this time. Sometimes trade in is very tricky. We want to sell our old car with the higher price and apparently they don't. I won't say they will buy your old car with the good price but it is worth to give it a shot. Generally speaking, it was a nice experiment buying car here.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gloria Fernandez, Ron Jackson, Dan Roberts

My Review of Toyota and Scion of Wallingford:
Everyone was very professional and provided me with quick answers to all of my questions. I am extremely pleased with my purchase and would reccommend everyone to come and purchase from the BEST Toyota dealership in Wallingford!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ron Jackson, Dan Roberts, Steve Zion Sr

My Review of Toyota and Scion of Wallingford:
Everyone Steve (the owner), Ron Jackson and last but certainly not least, Dan Roberts, made this buying experience a delight. No high pressure sales pitch, no rush job to get us out the door just a real pleasurable experience. For anyone in the market looking to purchase a vehicle, I highly recommend this dealership. Hopefully we will have as much pleasure and success with our Avalon purchase as we did with the Dealership. Dan, major kudos to you my new friend, you were terrific!

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