My Review Of Russell & Smith Mazda:
I had been searching for a pre-owned Miata for some time. My wife actually drove by the dealership to view the pre-owned Miata. The staff was extermely friendly, helpful, and patient. When I arrived at the dealership, I was greeted promptly and was treated with respect. All questions were answered promptly. In fact, the saleperson stated to please ask any and all questions. There are no stupid questions or too many questions. In the end, we were presented with a fair deal that we accepted. While I waited for the temporary tags to be placed on the car, I stopped by the parts department to check on a second key and remote acccess fob. The young man behind the counter was very helpful. He printed out a diagram of the key and fob, wrote down the prices,including the labor to program the new key. As I was dropping the top down on my Miate before I left the dealership, Sutoyo, another sales representative, stopped and talked to me about my car and congratulated me on the purchase. I did not see one unhappy or disgruntled worked in the dealership.
Unfortunately, great customer service seems to be a fading service not offerred by more and more businesses. Russell and Smith Mazda, however, still beleives in the importance of treating their customers well. I will recommend this dealership to family and friends. Beware of some of the other dealers and their unbelievably low prices and go for a fair deal with a reputable dealership who will stand behnd what they sell and support who they sell to.
Thanks, Russell and Smith Mazda!!
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Russell & Smith MazdaAdded:
10/19/2011 4:45:40 PM
On behalf of the whole Russell & Smith Mazda team, we sincerely appreciate your kind words. Our team is completely dedicated to providing top quality service with a smile and we're glad to hear that you've found this value in us. Congratulations on your Mazda. We are more than happy to know we could help you out. Feel free to contact us with any questions at all. Visit us on Twitter and Facebook to become eligible for exclusive monthly specials.
Katie Smith - Internet Manager