Minisforever 4/23/2012 2:28:54 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Bill CodyRuss LichtenwalnerMarty Tripp Customer Service: 3 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 4.6 My Review Of Sands Chrysler Jeep Dodge: Bill Cody has always been there for me, Russ Lichtenwalner in service is first class, and Marty Tripp in sales has sold me two new vehicles. Returning to a dealer back-to-back says something about a good dealer. My problem and why I only rated an "okay" on Customer Service does NOT in anyway reflect on Bill, Russ or Marty, but rather another salesperson who was too quick to judge customers (my daughter and her finance). Had he not been so quick to judge, he could have done an upsale with my kids, I would have stood behind it as I did at another dealer and life would have been good all the way around.Sincerely, Chuck Hamilton Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Sands Chrysler Jeep DodgeAdded: 9/18/2012 1:08:21 PMSands appreciates your honesty regarding this matter. Although we strive for excellence there are times we do not achieve it. We will continue to do our best and are making efforts to ensure that everyones receives the service you have from Bill, Russ, and Marty.