Rusty Moorhouse at Tri State Nissan

Rusty has been my primary Sales person at Tri-State Nissan for years! Saturday marked my 4th Nissan purchase from Tri-State Nissan, through Rusty. Rusty has always gone above and beyond in his service in making my wife and I feel welcome and comfortable, and always goes the extra mile to ensure we're satisfied with our vehicle selection.

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We have been extremely happy dealing with Tri-State Nissan ... both for this purchase and many others. We appreciate the friendliness of the personnel and the way they treat us. We are never pressured. We are treated like family and we plan to purchase every single new or used car from Tri-State. Thanks for taking care of us!!!

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This is the 11th car I have bought from Steve Ward and Tri State over the years, both for myself and family members I enjoy dealing with them because they are honest, straight forward people who do what they say and go the "extra" mile to work with you. You feel comfortable and not pressured throughout the whole car buying process. Rusty was very good at not over selling us on a larger SUV that we came into buy, and we ended up not buying the more expensive SUV, but the smaller, less expensive Rogue. All in all, it was a great experience that only took about an 2 hours total, and we were out the door.

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I would never buy a car from another place. These guys are wonderful. They take great care of you from start to finish and are always available if I ever need them for anything post sale.

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My wife and I went to tristate Nissan in hopes of purchasing our first new vehicle together. We had an idea of a price and style we were looking for and explained our wants and needs for the vehicle we were looking for to the salesman rusty moorehouse, he did a outstanding job with showing us many differnent vehicles within the boundaries that we were searching. He spent a lot of time on each vehicle going over every bell and whistle that the certain vehicle had to offer. After we finally had chosen the 2013 Nissan sentra, after 3 days of nonstop car shopping at tristate with the help of rusty we purchased the sentra. We got a great deal, outstanding customer service. Above all rusty made us feel like part of the tristate family. A very cool guy with a lot of knowledge and will go above and beyond to help you find the perfect car to suit your needs. He and many other staff members stayed 2 hours after closing assisting us with our purchase how many places will do that? Not many. I would recommend this dealership and the staff to anyone. Awsome place!!

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Mr. Ward,
I want to a moment to thank you and your staff personally and not just through a survey. I am sure you are aware that you have an unparalleled staff a total package that no other company can compare with; a leader in the industry for others to emulate. I have purchased Chevrolet in Hampton & Virginia Beach VA, Chrysler in Newport News, Dodge in FL and Kia in Fredericksburg which you got me out from under, THAN YOU NAN! As you can see I have been a Dodge & Chevrolet man all my life with the exception of the one stray to KIA but without fail each and every one after the sale you are treated like a second rate low life. Admittedly I was not all that enthused with the first transaction in 2007 with the purchase of the Altima it was a little out of my reach but I was able to make it happen because it was what my baby wanted.
I would have never expected the relations to follow beginning with Matt, Chuck Kevin and Tracey in service. My first encounter I went in with my guard up shield drawn expecting to do battle but that has never happened and they are actually what kept me coming back! Last year I realized having two Astros was not economical and when I decided to get rid of one with the concept of service in a more economical vehicle I did not hesitate to go back to Tri-State for a resolution. Through the purchase of the Sentra I was able go from $75.00 in gas per day to $40.00 a week which the difference covers the payments and insurance and additional. Again this year after investing several thousands of dollars including a new rear end in the 1999 Astro when I was informed the transmission needed replacing I turned to Tri-State. I was not enthusiastic going into this venture expecting to receive a negative outcome. I had long marveled the NV2500 but it was a want more than a need at the time with the Astro still running but with the anticipation of the transmission failing I went for it and Russell Moorhouse-Rusty was able to pull it together and make it happen. What a difference, I have gone from one and maybe starting a second job per week to two and sometimes three depending the size of the job. The gas mileage initially was about the same but had increased from 13 to 17 in a few short months. The ability to organize & store the parts made such an efficient difference in income that I was able to take my entire family including married and grand babies on vacation which is the first since 2007. Not elaborate but tremendous never the less.
The accident of my NV2500 October 25th has been about the most stressful situation I have encountered since my days of submarine service. I have dealt with more “I can’t, I won’t and Not willing to” that should fill the quota for the rest of my life. I have operated under the principle of 3 months operating cost or have tried to and felt all would be good getting the vehicle back in a few weeks. When the delay started with parts, Super Storm Sandy onto more damage found over two months going forward to three the financial toll has been devastating. Three day jobs turned into ten, account dropping rapidly, no relief in sight and I was facing failure which I am not accustomed to, possibly bankruptcy if the events continued. Had The events been different and losses cut early I could have purchased a used vehicle and moved on but because of the events leading up to this it put me in a bad position.
You and your staff stepped up in unprecedented proportions from Erin in customer support/rental, Cathy in sales and of course Rusty and whomever behind the scenes I was not in direct contact with. While I do not have the new NV2500 in my possession I was informed by Rusty yesterday that I will have it by Monday or Tuesday which means hopefully the shelves will be installed, van loaded and back in operation by weeks end. The road to recovery will be slow especially with the weather but will happen and I can give credit to no one other than you and your team.
As an additional note, I was not impressed with my dealings with Nissan North America initially. I spoke with Jordan Ciaramitaro- Nissan Commercial Customer Service on a few occasions and the response was very evasive. I received statements such as we are thinking about or the possibility of or a percentage of at which point I had to say stop I can’t work with and, if or maybe and give me a definitive something I can expect or deal with. I realized the accident was not their fault and they are not in the rental business that was never an issue however sending the wrong part and causing the delay in repair is the part I do fault them with and was only asking with assistance in the continued rental expense until the repair was complete and that was not going to happen. That being said and not knowing the behind the scenes events taking place, he has since informed me that they too are stepping up and giving me credit for two months of payments for November and December.
Being a little more relaxed with a positive outlook I am able to see a broader view of the events that have transpired vice being focused on the narrow situation. As such I realize what great lengths you and your team have gone to bring it together and make it all possible especially given the fact none of which you were obligated to do. You have demonstrated beyond reproach the true definition of Customer Appreciation. Whereas thank you seems so insignificant in comparison I want to give you my sincere and deepest gratitude. Rest assured that you have a Tri-State customer for life and be it known as in the past I will continue to steer all those encountered to you for service and sales.
*The previous was a copy of an email sent to Mr. Ward directly, since that time I have taken possesion of a new NV2500 but wanted to add the additional lenghts Rusty went in obtaining and delivering. An exact replacement was located after several days of searching their net work over Christmas and New Year Holiday, a drive was initially made to pick the van up however it was not known at the time that the dealership was closing early so a second trip was made each was at least 4 hours. The van arrived late on January 2, 2013 however was cleaned, fueled and paper work completed by noon on the 3rd. Arrangements made for Adrian Steel Shelving package to be installed on the 4th and the optional accessories installed on the 5th. The Tri-State team has put me back on the road and ready for business in 10 days that could not be accomplished in 3 months. This alone should prove their dedication to you and your success. Bravo for a job well done!

Michael W. Blake

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The attention and service I received was wonderful. The salesperson was friendly and patient with my gazillion questions. He gave me his full attention and let me know that all I have to do is call if there is anything else that I need. He did not try to pressure me into anything I did not want, but showed me all the options available. He worked very hard and was successful in getting me in a vehicle that fit my needs and my budget.

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We came into Tri-State Nissan knowing what vehicle we wanted to purchase. Rusty showed us what they had and didn't push any other vehicles. After test driving, we sat around the "campfire", a family tradition with Rusty, but this was the first for my husband and I. This was the least painful experience we've had buying a new car and the "campfire" is a tradition we hope to keep and experience when we plan to buy another vehicle.

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I had a wonderful experience at Tri-State Nissan. All of the individuals I came in contact with were nice and friendly. I would recommend this dealership to a family member or friend.

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It was a pleasure doing business with Rusty and the entire team. We look forward doing future business with Tri state Nissan. Thank You again.

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