Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Cathy Fritzges,
Rusty Moorhouse
My Review of Tri State Nissan:
We went into the shop for one care specifically, which we found online. Our salesman was Rusty Moorehouse and he was outstanding from the handshake. Helped us get the price we wanted and everything went smoothly from that point, up until we had to wait an excessivley long time for the finance paperwork to be put togehter. We waited the better part of 2 1/2 hours which is awful. We tried to explain to the gentleman the we had a disabled child at home waiting on his medication, but the finance man sure seemed indifferent to out plight. Eventually, someone called in one of your other financial specialists, Cathy, who was on an outing with her children came in to take care of us and she was a joy to work with and even got us a better rate on our loan. Rusty and Cathy are clearly the stars of this dealership. The excessive wait on finance is the only reason we can't rate the experience 5 stars across the board. We would buy from here again provided we could deal exclusively with Rusty and Cathy.
Thank you,
Patrick, Candy and Holly Quinn
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