Ryan Denecker at Heritage Toyota Scion

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ryan Denecker, Conor McQuade, Jason Quenneville , Mary Rodriguez

My Review of Heritage Toyota Scion:
I highly recommend the "H-Team". The first person we met was Conor McQuade. Conor showed us the Tacoma truck that we were interest in and than he walked us through the sale. He was very friendly and professional. We did not know what we wanted to do with our trade and Conor was very flexible in terms of how to get the deal done while meeting our needs and theirs as well. He was like the MC of the whole process. Our interaction with Ryan was short and very pleasant. He evaluated our trade and gave us a very fair trade-in value. Next we met Mary who walked us through the financial side of the deal. She was great. She knew what she was doing and did it well.

Two things stood out on the day we drove the truck home. One, every person we met in Heritage was friendly. Not that kind of stuffy friendly that makes you feel like they are being nice in order to make a deal but rather they all made us feel welcome, like they really appreciated us being there. Second there was no pressure. We've all experienced those dealers who pressure you to make that deal, that day or it would be gone tomorrow. In our experience, Heritage is not like that. On the way home we talked about how much we appreciated just how positive this experience was in terms of a car purchase.

The real test of a car dealership is when something goes wrong. In our case there was a minor problem. This happened the next day and it was Conor's day off. I left a message on his phone and than called Jason. They had the problem fixed within a couple minutes of learning about it and me getting the truck back to the dealership. Sometimes things do go wrong. Professional respond well in such cases. The "H-Team" responded very responsibly and professionally.

So would I go there again? For Sure! Would I recommend them to friends? Absolutely, I already have.

And I recommend Conor as the salesperson without reservation.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ryan Denecker, David Juenker

My Review of Heritage Toyota Scion:
Being someone who has had his own retail operations,I have very high standards for others when it comes to customer service.
I never felt unseen or unimportant whenever I went into Heritage ...no one passed by without a smile and questioning if they could help.
David was not only available for questions but also extremely knowledgable and friendly. His knowledge about all the Toyota vehicles went far beyond "hand out literature/brochure information.
Ryan was attentive to my "pricing questions" and I felt truly did the best for Heritage as well as myself.
Mary Wheelock was through...explained additional options and costs to us and made us feel comfortable
In short...our expierience throughout the whole process left us feeling good about the people we dealt with as well as the car we had chosen .
You have a great dealership because you have great people...keep it up
Frank and Susan Buonincontro

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Timothy Baptie, Ryan Denecker, Conor McQuade

My Review of Heritage Toyota Scion:
Conor is a consummate Customer Service professional. He was very attentive to my particular vehicle needs and situation. I look forward to working with him again in the near future.

Patrick A. Therrien

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Timothy Baptie, Steve Bourgoin, Ryan Denecker, Nick Zagres

My Review of Heritage Toyota Scion:
We went for a test drive and ended up buying a vehicle. Thanks to the very informative sales person (Steven Bourgion), we were able to make a very good and quick decision on our new purhcase. Never felt pushed into anything and in the end the process was amazingly fast and easy. Thanks to the entire team there!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ryan Denecker, Alex Layn

My Review of Heritage Toyota Scion:
Alex and Ryan were very good to their word once we negotiated a great price. They were very patient and answered questions. They were willing to work with us and ultimately come to a price we both could agree with. Thanks guys.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ryan Denecker

My Review of Heritage Toyota Scion:
Just hit the "easy button" Good trade and fair price. Super easy to work with. We are repeat customers. Called ahead make and model were there when I arrived. Even the Yankees fans at Heritage are super nice! Great sales team purchase was simple and fun. The way it should be.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ryan Denecker, Mason Maltais, Mary Rodriguez

My Review of Heritage Toyota Scion:
This is the second vehicle I have purchased from Heritage Ford/Toyota. The sales person was great and explained the vehicle we were interested to great length. My wife was interested in a specific color that they did not have and the salesman did not try to talk her into one on the lot. Instead, he arranged a transfer from another dealer and it was here the next day. Everyone was great !!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ryan Denecker, Jason Quenneville , Mary Rodriguez

My Review of Heritage Toyota Scion:
I would 100% recommend Heritage Toyota for anyone interested in a new car. All the sales and finance staff we worked with were very courteous, knowledgeable, and were very easy to work with. Buying our new vehicle was a major decision for my wife and I and our sale rep Griffin and all the others at Heritage made it a very positive experience. Griffin was extremely knowledgeable of all the various Toyota models and demonstrated all the options we looked at. It was quickly obvious Griffin was well trained on all the models we looked at and it was extremely helpful working with a sales rep that completely understood all the features in the car. Griffin was also very energetic, courteous, professional, and was extremely helpful in making the whole process of buying a new car very positive. We test drove several vehicles and we were always given plenty of time on the road . As we worked with Griffin and Ryan to make the final decisions on the purchase my wife and I were given plenty of private time to discuss the deal when we requested and never felt rushed. I also would say thank you to Ryan and Jason who checked with us many times during the day to see if we had any other questions, and also to Mary in Finance who was very energetic and great to work with.

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