mtepoele 5/4/2013 10:30:12 PM Reason For Visit: Sales (Used) I Recommend This Dealer: Yes Employee(s) Dealt With: Bill HainesRyan Indelicato Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 4 Overall Score: 4.8 My Review Of Infiniti of Naperville-Lisle: Bill spent the time to allow me to have a complete experience with 2 different cars and we reviewed 2 additional cars in the lot. He also spent the time providing me many details of the vehicles and was very knowledgeable about each. We also became friends in the process.Ryan was responsible for showing me all the functions of the car. He knew each function in detail and did a great job. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Infiniti of Naperville-LisleAdded: 5/8/2013 1:36:59 PMThank you for the positive review of Infiniti of Naperville-Lisle and for purchasing your new vehicle from us. Please feel free to recommend our dealership to any of your family or friends and don't forget to give us a call if you have any future questions or issues. From the entire staff at Infiniti of Naperville-Lisle we wish you the best with your new vehicle and happy/safe driving!
bobfarb 4/27/2013 12:20:34 PM Reason For Visit: Sales (Used) I Recommend This Dealer: Yes Employee(s) Dealt With: Ryan IndelicatoRay Wolski Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Infiniti of Naperville-Lisle: Working with Infiniti of Naperville was very easy. They are a professional dealership. The transaction went smooth and easy. Everything was as it should have been. I made the deal from St. Louis and drove my trade to them. Great job, Thanks! There are some dealers in the St. Louis area that should take lessons on your professionalism! One last item, the dealership ask me to provide a rating of the service I received. They did not ask me to rate them highly like other dealers have done on past purchases. I would highly recommend them if you are in the market. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Infiniti of Naperville-LisleAdded: 5/8/2013 1:20:59 PMThe staff at Infiniti of Naperville-Lisle would like to thank you for your outstanding and very thorough review of our dealership along with the perfect DealerRater score. It is wonderful to hear that even though you had to come to us from out of state you found the experience worth the drive. Ray Wolski will always be available to answer any future questions and we look forward to seeing you again if you have any other automotive needs. Happy and safe driving the rest of this spring in your new vehicle!
katie5580 4/26/2013 11:43:57 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Ryan IndelicatoTony Saldana Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Infiniti of Naperville-Lisle: This dealership is the best!! When I needed to get a new car, I called Tony Saldana, who my family and I have worked with in the past. When Tony provides a quote, he doesn't start out high to see what he can get out of you. He is fair and quotes the best price he can get. Another Infiniti dealership (Infiniti of Clarendon Hills) had originally quoted me $150 MORE a month for a G37x lease than Tony's initial quote. He is completely trustworthy and knows the product. He is a great guy to work with, too!Ryan Indelicato showed me the ins and outs of my vehicle and even though it was past closing time by the time we got in my car, he made me feel like we had all the time in the world. He was completely focused on ensuring that I was comfortable with the car and knowledgable of its many, many features.Finally, even the finance department went above and beyond for me. I had an insurance issue come up and Joe in the finance department went out of his way to help me, even though it was on error on my part, not his. Great customer service.The team at Infiniti of Lisle-Naperville is top notch. Even though I live much, much closer to Clarendon Hills, I will give my business to Infiniti of Lisle-Naperville time and time again. They are honest and put the CUSTOMER first. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Infiniti of Naperville-LisleAdded: 5/8/2013 1:14:21 PMInfiniti of Naperville-Lisle is very happy to hear that you found your entire experience with our dealership from start to finish more than acceptable. We would also like to thank you for the perfect DealerRater score. Please come again soon and visit us for service on your new Infiniti, but until then we wish you happy/safe driving this spring!
odcardinal 4/22/2013 7:43:29 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Ryan IndelicatoMark Rosenberg Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Infiniti of Naperville-Lisle: Mark and Ryan were first class all the way. Mark walked us through all of options when it came to leasing a car. He went above and beyond to get us in the right car at the right price. He made us both feel very comfortable in what could be an uncomfortable situation. The dealership down the road, treated my wife and I as if we could not afford the cars we were looked at there. Mark and the rest of the team treated me and my wife with respect. So we decided to purchase a car from Mark at the same price point. Ryan was great at explaining all of the features of the car. They both took the time to answer any questions we had. We will definitely be back to work with Mark and Ryan. Thank you both so much. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Infiniti of Naperville-LisleAdded: 4/24/2013 10:29:57 AMThank you for the wonderful review and the perfect DealerRater score for Infiniti of Naperville-Lisle. We are very happy to hear that purchasing a new Infiniti with Mark Rosenberg was an experience that went above and beyond any of your previous dealership encounters. Please feel free to give us a call if you have any future questions or issues and we look forward to seeing you in again in service when your Infiniti is ready for its first free oil change. Thanks again and happy/safe driving this spring!
pmcnaughton83 4/22/2013 6:40:04 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Edie HebertRyan IndelicatoRich Ligeza Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Infiniti of Naperville-Lisle: Great experience overall. Edie was very helpful in getting a response to pricing quickly. I was able to make my deal over the phone, and, as promised, there were no hidden costs or fees. Rich was very professional and courteous and he got me in and out quickly as desired. He ensured that the process was seamless and stress-free. Ryan was very knowledgeable and presented the "crash-course" on the features of the car in a clear, concise way. Would buy here again, and would recommend this dealer to others. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Infiniti of Naperville-LisleAdded: 4/24/2013 10:31:34 AMInfiniti of Naperville-Lisle cannot thank you enough for your business, the outstanding review, the perfect DealerRater score and the recommendation. As a dealership we are always striving to rise above customer expectations so thank you for letting us know that your experience with Infiniti of Naperville-Lisle couldn't have been more pleasant. Please give us a call if you have and future questions or issues and of course happy/safe driving in your new Infiniti!
stacy1031 4/16/2013 6:01:03 PM Reason For Visit: Sales (Used) I Recommend This Dealer: Yes Employee(s) Dealt With: Ryan Indelicato Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Infiniti of Naperville-Lisle: Ryan was amazing. He showed me features on my car that I did not even know existed! He made it a great experience! Thank you! Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Infiniti of Naperville-LisleAdded: 4/22/2013 10:46:05 AMThank you for letting us know what a informative experience you had at Infiniti of Naperville-Lisle and for the perfect DealerRater score. Please feel free to recommend our dealership to any of your family of friends and happy/safe driving this spring!
sofine21 4/15/2013 9:14:46 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Ryan IndelicatoPatrick McLainJoe Tiberi Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Infiniti of Naperville-Lisle: We have not bought a new car in 15 years and were apprehensive of the process of working with dealers but the transaction was smooth and we were treated fairly. All of the personnel we dealt with were very nice, informative and we did not feel pressured. The dealership is a top notch facility.So far we love our G37X. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Infiniti of Naperville-LisleAdded: 4/16/2013 11:24:23 AMInfiniti of Naperville-Lisle cannot thank you enough for your recent Infiniti purchase and for the perfect DealerRater score/review. We are very happy to have you as a part of our dealership family and look forward to seeing you again soon when your Infiniti G37x is ready for service. Patrick McLain and the rest of our staff will always be around to answer any questions. Until we see you again Infiniti of Naperville-Lisle wishes you happy/safe driving!
rufus1068 4/14/2013 11:06:39 AM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Ryan IndelicatoSean Pelkey Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Infiniti of Naperville-Lisle: SIMPLY SUPERB! Both Sean and Ryan were professional, courteous, thorough and yes, fun. Infinity produces outstanding vehicles but even more noteworthy, was how impressed I found myself with all of the amazing care and service I received. From vehicle selection to my drive off the lot, this dealership gets it right at every single turn. Although typically the least pleasant step in a vehicle purchase, I found myself in and out of the financing office at lightening speed!!!!! I'm actually embarrassed to admit this, but it happened so expeditiously I can't even recall his name :-(. Sean, I can't applaud you enough for making me feel so incredibly special and truly valued as a consumer. Ryan, thank you for taking so much time and being so patient with me during the tutorial session of my new G37x! Bottom line - 5 stars is not nearly enough for this team! This was my first experience with Infinity and I already know it will not be my last. Barbara W. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Infiniti of Naperville-LisleAdded: 4/16/2013 11:18:38 AMBarbara,Infiniti of Naperville-Lisle cannot thank you enough for your outstanding and sincere review, the perfect DealerRater score and of course your recent purchase. We are so happy to hear that Sean Pelkey was able to provide you with such excellent service. Also thank you for becoming a part of our dealership family, we look forward to seeing you again in the future and will always be around to answer any questions or issues. From the entire Infiniti of Naperville-Lisle staff, we wish you happy and safe driving in your new Infiniti G37x!
litavsky 4/10/2013 10:52:57 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Ryan IndelicatoSteve JohnsonDrew Panegasser Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Infiniti of Naperville-Lisle: I have used Drew for all my service work and he is always friendly, helpful and honest.I also just bought a new Infiniti from the dealership and Steve was great! Not at all pushy and even drove my other car home for me! Always a great place to take my car to have it serviced! Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Infiniti of Naperville-LisleAdded: 4/16/2013 11:14:57 AMInfiniti of Naperville-Lisle cannot thank you enough for continuing to be a part of our dealership family and for your wonderful review. Our entire staff works hard to make sure all customer needs are met and so we are happy to hear that Steve Johnson was able to accomplish that goal with you. We look forward to seeing you again in the future and wish you happy/safe driving till then.
cjclaffy 4/10/2013 10:20:33 PM Reason For Visit: Sales (Used) I Recommend This Dealer: Yes Employee(s) Dealt With: Ryan IndelicatoSean PelkeyJoe PetersTony Saldana Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Infiniti of Naperville-Lisle: When I began considering an Infiniti I e-mailed the dealership and her back shortly afterward via e-mail from Tony and later that day via a phone call from Sean. I was provided all of the information that I requested without feeling pressured. When I was able to find some time to come into the dealership I called ahead and was told to ask for Joe. When we arrived Joe was immediately ready to help us. He was extremely helpful throughout the whole process. He answered all of our questions and presented us with a multitude of options. At no time in the process did we feel pressured. It felt like we were simply being provided the information we needed to figure everything out ourselves. This was by far the best experience I have ever had getting a new car. Their quoted prices were below those of other Infiniti dealers for similar cars and we felt that our final deal was more than fair. After everything had been settled Ryan walked us through all of the features of the car with very clear instructions, answered all of our questions and set up several items for us including pairing our cell phones and adding addresses into the navigation. We purchased a few additional accessories for the car, but we did not feel obligated to do so. If you are looking for an Infiniti you should definitely consider Infiniti of Naperville-Lisle. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Infiniti of Naperville-LisleAdded: 4/16/2013 11:13:12 AMThank you for the wonderful review of Infiniti of Naperville-Lisle, for the perfect DealerRater score and of course for your Infiniti purchase. Joe Peters and Sean Pelkey are two of our many excellent Sales Professionals and we are always happy to hear when they can meet every need of their customers. Please give us a call if you have any future questions and our door is always open if you have any other vehicle needs. Thanks again and happy/safe driving in your new Infiniti!