Saad Ali

Very happy with this experience He came out to meet us during the deal normal as you would expect. Not in this case we talked and came to an agreement that we would both be happy wit He came out to meet us during the deal normal as you would expect. Not in this case we talked and came to an agreement that we would both be happy with. Not your usual used car manager he was more like a real human being. More

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Stay away from this place This place is all about sneaking warrentys in your purchase . They put a $3388 warranty on my car without ever asking me that I found out later from t This place is all about sneaking warrentys in your purchase . They put a $3388 warranty on my car without ever asking me that I found out later from the bank that my loan was for over 20k when it should of been 17k like I was told by the dealer. They put the warranty in very small print and do not tell you they added it and do not tell you what it includes. They also would rather not sell you the car if you do catch the warranty they sneak in. Better of going to a different dealer then these xxxx bags More

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Am I even here? To start off I visited this dealership because of a 2009 Ford Escape that I saw online. It was in my price range and everything looked good about it. To start off I visited this dealership because of a 2009 Ford Escape that I saw online. It was in my price range and everything looked good about it. I decided to come in maybe a week later, the whole time the salesman was emailing and calling me (which I did not mind). I brough time my mother with me just so we could check this out together. We had to go find Michael ( the salesman ), then he proceeded to show us the car. After a short test drive we starated the paperwork just to see what we could do. Now they asked us multiple times what my range was and I let them know. The first car didn't work out due to high mileage and my credit score, so we went to a 2012 Ford Escape. We ran the paperwork again and we were able to get it. We were not told the payments for another 45 minutes and had to wait for Edgar to meet with us. My first impression of Edgar was he looked very unprofessional. He was very quiet, did not explain much to us. He addressed my mother as "her" instead of Mrs Walker. The payments they came up with were almost double what I wanted. The only way I could have get my payment down was not to have a warranty and no gap coverage. So we decided we needed to figure out what I could afford, so we left. Upon leaving, we saw Michael he gave my keys back to my vehicle and that was it. We didn't get a goodbye, hope you decide and come back.... nothing! 5 minutes after leaving I get a phone call from the sales manager telling me to come back we will get the price down. I told him I needed a few hours because of prior engagements. In our conversation with the sales manager we find out that we did not need another warranty because of the car being a certified used car. SO WHY WERE THEY TRYING TO GET ME TO PURCHASE ANOTHER WARRANTY? Anyways, when we finally got back to the dealership we had to wait another 30-45 minutes for Edgar to finish up with another customer. We go into his office, and he just rolls through the paperwork addressing my mother still as "her" and "she". We finally sign everything and go back to Michael to get into my new Escape. The car was filthy on the inside after they told us it was being detailed. So Michael told us if we stop by he'll get it detailed in a later date. We finally drive off. I go home and pick up my kids and we take a drive. While we were driving it started to rain REALLY hard soooo I try to turn the windshield wipers on and they DON'T WORK. HOW CAN YOU SELL A CAR WITHOUT WORKING WINDSHIELD WIPERS? I almost got into an accident with my children in this car because of this! I had to pull over and tighten up the nuts for the wipers. If I did not know what to do then I would have been stuck on the side of the road until it stopped raining. To sum it up, the people are kind of cold... they seem to just go through the process, each doing their part but nothing more. Not engaging in conversation, just doing what they have to. I work in the customer service field and I know how to treat your customer and this is not it. More

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Purchasing a Used Car I inquired about a vehicle they had posted on the on the internet site for sale. I told them my best offer and was instructed to come in to the deale I inquired about a vehicle they had posted on the on the internet site for sale. I told them my best offer and was instructed to come in to the dealership as we were close and it was the end of the month. I arrive, was told to ask for the sales manager. He came by shook my hand and left. Another salesman who I had never corresponded with starts showing me the vehicle. The entire time, I am trying to figure out what's going on. I finally inquire about the situation, and the salesman informs me he will be selling the vehicle and is willing to make me an offer. He quotes me more than the asking price listed on the internet, this ticks me off. My wife drove an hour to get to the dealership so we could pay cash and they want to play games. I said no, I told you my bottom dollar, but I will come up 500 and that is it. He gets up, we wait 10 more minutes, he comes back with another piece of paper still not even close to my offer. I get up tell the salesman I am not playing games and leave. I WILL NEVER RECOMMEND OR PURCHASE A VEHICLE FROM THIS DEALERSHIP. More

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Nothing but lies! I was told to come it I was sure to get a deal! Well not true! Called for another Suv that the deal was done more lies,I fell for it again and the Suv I was told to come it I was sure to get a deal! Well not true! Called for another Suv that the deal was done more lies,I fell for it again and the Suv.Sat there for several hours no answer.When I left I was told the next call I would get would be the deal!Never received any call!The only person that was friendly was the salesmen!Everyone else there just overlooked me as if I wasn't there!Would not tell anyone to go to Apple Ford!! More

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very rude I looked at a pickup truck there that I liked. I was turned down for a loan because the vehicle had too many miles and my credit was not good enough e I looked at a pickup truck there that I liked. I was turned down for a loan because the vehicle had too many miles and my credit was not good enough even with a co-signer to get it. So I left. I came back after getting some cash together to put down and the sales man didn't just turn me down, he told me "there was no way I was buying this truck" and then he gently escorted me out! I went to another dealer that not only treated me very well, but found me a newer truck with less miles and found me a loan I could live with. Should be it, but I got a call from the Apple ford sales man asking if I had found a better co-signer. Free oil changes and car washes can't make up for how I was treated. I won't go back and don't recommend them to anyone. More

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Excellent service, very quick Came in looking for a truck. Saad was very helpful and quickly showed us 4 different trucks. We picked out the one we liked and made a deal. He was ve Came in looking for a truck. Saad was very helpful and quickly showed us 4 different trucks. We picked out the one we liked and made a deal. He was very helpful and got the paperwork moving very quickly. Bryan helped us in the finance department and did everything possible to get us the best loan. He was also very efficient and we were done very quickly. The whole staff was friendly and helpful. I would recommend them to anyone! More

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