We bought our first Honda in June 2003 (an Accord) for our son's graduation present, and we bought our fourth Honda in January 2015 (Honda CR-V). They both came from Jack Ellena Honda in Lawrence Kansas and we have been super pleased with the service department there for many years. (Thanks Dennis Griffin and Kerry Marsh, who keep everything running smoothly and even give us coupons, and thanks also to Christy Ellena at the cashiers window). Now our family owns four Hondas.
Our recent sales experience with Matt Brookbank (salesman), Cheng Yang (Business Manager), and Sam Avazpour (General Sales Manager) was stellar. We got a great price on our trade-in and it was nice how Sam welcomed us after we had talked some with Matt, the salesman. Matt was savvy enough to get information from both the wife and husband (not just the husband), and Matt sent us sine videos about the 2015 CR-V, including one of Matt showing the instrument panel and other features, another with an "everyman" person comparing a Toyota and Honda on slippery off-road surfaces (which caught my eye since who wants to slip on ice or mud), and a funny snippet that compared the "speed" of the rear-door going up on the Honda vs. on a competitor car. Matt was very helpful, and not high pressure, and when we wanted to see the new Copper sunset color, he arranged for us view the owner's wife's car, which was that color, and then he transferred that color CR-V from another lot, within less than 3 days, so we could buy it in Lawrence from Jack Ellena Honda.
Because I am very careful about numbers and money, I appreciated Cheng Yang's accuracy, and I also was impressed that Mr. Yang accepted 4 separate checks from us, which together made up the purchase price, and he didn't ask for just one check. Mr. Yang had some interesting comments about Minnesota, where one of our kids had lived.
The staff in the salesroom hit a gong and cheered when we finished the purchase. Matt twice explained the instrument panel, and I took notes, although my husband took it all in without notes. Well of course the bottom line is that the Honda 2015 CR-V is a great car, and it drives well, and is very comfortable to sit in, and the copper sunset is a great color, and we are totally pleased with our experience at Jack Ellena Honda. Thank you.
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