Sandra Pilavdjian at BMW of Tenafly

Time and time again, this dealership and it’s employees provide the highest level of service to meet our BMW needs consistently. We are very pleased to have found this dealership almost 2 years now coming off a ‘horrific’ experience with another dealer in Bergen County that had lost their way with us, the customer.

We will continue to make BMW of Tenafly our #1 and only dealer for ALL of our BMW needs.

Thank you for the great job your team does for us and please feel free to pass along the ‘kudos' to your employees mentioned in this review.

Thank you.

Ciao,

The Galdo Family
Park Ridge, NJ

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My experience with Ed Ng & Sandra Pilavdjian has been outstanding. Every time I need to service my car they go above & beyond to make me a satisfied customer. Your dealership makes it such a pleasure to own a BMW & I have been so happy since I have purchased my car from Mikhail Lyubimov. I will always refer your dealership as I have never experienced such great customer service & I am looking forward to visit your dealership in the near future.

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Great service, relaxed atmosphere and incredible staff are just a few of the reasons I have continued to frequent BMW of Tenafly over the past five years. The outstanding staff of BMW of Tenafly earned my business and loyalty by providing friendly and uncompromising service. I have been working personally with client advisor Angelo Guerriero since I began shopping at the dealer, I can honestly say I have yet to meet an individual as exceptional as he at any dealer I have ever been to. I have spent many hours across the desk from my man Angelo, all of which have been a pleasure. He is a truly exceptional individual; I strongly recommend anyone considering visiting or working with the dealer now or in the future (regarding new or used car sales) to ask for Angelo in particular. Not only has my experience with the client advising team at BMW of Tenafly been exceptional, but my experience with service advisor Dominick Vitetta and appointment coordinator Sandra Pilavdjian has been nothing short of fantastic. Dominick has taken care of all of my service needs with a smile since I began servicing my vehicles at BMW of Tenafly. He provides a great service, he is always diligent with regards to followup calls and vehicle updates, I would recommend anyone servicing their vehicle at BMW of Tenafly for the first time to specifically ask Sandra Pilavdjian(appointment coordinator) to work with Dominick. Sandra is also an incredible member of the Tenafly team. She is always willing to work with you to try and squeeze you in at the last minute or even get you in a complimentary loaner car when there seems to be none left! She is truly great and it is always a pleasure working with her. There is nothing to complain about when it comes to BMW of Tenafly. Angelo, Dominick, and Sandra have combined to truly make every experience with the dealer a fantastic one. I will continue to work with Angelo for all of my automotive needs now and in the future without question; and when that beautiful new BMW needs its first service, I will look forward to working with both Sandra and Dominick, as all three are exceptional individuals whom provide a truly exceptional service.

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Dominck, Sandra, and Ronnie went above and beyond! The staff and service was great! They were courteous and professional! Even staff that were not directly working with me or my car were friendly! My car's service was done in only a short while. I drove it home and it seemed brand new- well maybe not brand new but the best a 2007 could be!!! Thanks again for everything!

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I told Victor Sousa I'm having an issue with my vehicle. He had Sandra (Service Manager) give me a call (which was within a matter of minutes). She in turn set up an appointment with Robert (Service rep) for the very next day! The repair shop's foreman drove with me in my vehicle to determine said issue. I was given a beautiful loaner for the day; the very next day Robert called for me to pick up my vehicle. The way (they) handled this issue was incredible; efficiency, reliability, professionalism, courtesy and convenience... Thanks Victor. Thanks Sandra. Thanks Robert. Thanks BMW of Tenafly... Yes, in that order!!

Another satisfied customer.

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The customer service offered by both Robert Ryan & Sandra Pilavdjian is one the reasons I continue to be a loyal customer (20 years)& over seven autos of Old Difeo & Tenafly BMW.

Thank you

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This is my 4th vehicle purchase from this dealerhip and what I love most is the friendly staff and the customer service. Each time I purchase a car the Sales Rep makes me feel that my purchase was the most important thing to him at that time. The price is always competitive. I have a dealership 15 minutes from my home, but instead of using them I drive 1 and 1/2 hours to this dealership because of the relstionship I have developed over the years. John Collins is amazing! He is always honest, respectful, and professional. Any time I call him he calls me right back and has an answer for each question I ask him. He is one of the reasons I am so loyal to this dealership. Sandra Pilavdjian is another person who has made my experience with the dealership positive. When my car is being serviced she always arranges for me to have a loaner car without any delay. The cars are always clean and well kept. In addition, John Viola, Service and Parts Director, is another reason why I remain loyal to the dealership. He always makes the time to ensure that I was satisfied with my experience, and each time I emailed him he personally answered each one of them. Overall, if you are a die heart BMW driver and looking for a dealership that will make your driving experience wonderful then look no further!!!

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I am a Manhattan resident and I switched from BMW of Manhattan to BMW of Tenafly because of their outstanding customer service! They go above and beyond to make sure you entire service experience is exceptional. On one occassion, I had just arrived at my office for an important morning meeting and was not able to put the rear window up on a morning that a "Noreaster" was forecasted for the NY/NJ metropolitan area. I called BMW of Tenafly and spoke to Sandra and explained that my power window needed to be repaired, but that I was not going to be free from my meeting until that afternoon and would not be able to bring the car in. I also expressed concern that interior of my car would be damaged during the storm since my window was down. Sandra told me to hold on and that she was going to find a solution. After a few minutes, Sandra came back on the line and told me that they were going to have someone drive to my office and pick up my car and drop off a loaner for me. I was speechless! My office is located about 35 minutes from BMW of Tenafly. I could not believe they would do that for me! They were able to pick up my car that morning and drop off the loaner before the storm started. My car was repaired and ready for pickup that evening after work. I would recommend this dealerhsip for all your service needs. They do exceptional work and really do go the extra mile to make the entire service process as painless as possible. Sandra and Ed are a great team to work with there.

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Was greeted by Sandra had a car for service then decided perhaps time to change to a new one. She introduced me to Roland and GM Victor. They were amazing and helpful and most importantly very professional. I really liked working with them. Roland never pushed to sell a car and was very helpful and descriptive in what my options were. I really liked the deal they gave me and GM was so nice and friendly you could hardly tell he is the GM. Very nice again and professional if I can find any other words will add how great they were. And if you ever need help with service Sandra is AMAZING. Great job BMW of Tenafly.

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Ms. Sandra Pilavdjian was awesome, very polite and very helpful. I think Sandra must be a great asset to BMW of Tenafly.To tell you of my experience at this dealership, the moment I walked in I was greeted by Sandra and immediately I feel her good offices. What Impressed me most was her clarity in explaining to me what BMW of Tenafly will be doing for me. I felt valued.

For Domincik, he was cool and patient and answered all my questions and explained to me what was done to my car. Great person.

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