Scott Frazier at Pape Subaru

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Frazier, David Lara

My Review of Pape Subaru:
I never thought I could buy a brand new car until I walked into Pape Subaru!! This was the best car buying experience I have ever had. I was treated with respect. I was not pressured to buy a vehicle. The sales guy was very friendly he made me feel really comfortable. David was interested in what type of car would best suit me and my needs and made sure I would not only be happy with the choice I made but it would fit all my needs and lifestyle. When I did pick the style/model I liked, everything was explained to me about the paper work not only til I understood, but also until my husband was happy. I have never left a place where someone sold me something and had my husband actually say that was a great deal I liked so and so. But at Pape he also felt that we were treated fairly and not taken advantage of and sold something that was not right for us. I will tell everyone I know where I got my car from. It was a fantastic experience. I recently hit my 3000 miles and took my car in for an oil change. Which was very easy and convenient to schedule on line. When I arrived I was met in the parking lot by a member of service telling me where to park my car. When I pulled into the bay the gentleman who sold me the vehicle came over to say hello to me and asked me if I had any questions concerning the car. Service was quick, which was great because I left work to have it done and missed little time. I believe I delt with Scott in service. I just cannot say enough about every employee at Pape that I came in contact with. They were all professional, friendly and knowledgeable.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kristopher Corriveau, Scott Frazier

My Review of Pape Subaru:
I have been bringing my 2006 Subaru Forester to Pape for several years now after a recommendation from a friend. The service by far has been superior to the other dealership I had been working with and I would highly recommend Pape. Scott Frazier greets me by name, remembers me and my vehicle, and makes me feel welcome regardless of how busy he is. Kris Corriveau has also been a pleasure to work with. I have always been treated with respect and honesty, and have never felt taken advantage of when my car is in for service. Great job!

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Frazier

My Review of Pape Subaru:
I purchased my Subaru at a local dealership that assured me that I would be taken care of, however, when it came time for my first service, they expected to drive 40 minutes on a Saturday or take an hour out of my day. On a whim, I called Pape since it was closer to my office and found out they offer shuttle service in the greater Portland area. Now, every time I need service, I drop my car off in the morning and the shuttle takes me to work and picks me up again at night. I had originally purchased the service package that took care of all oil changes and routine service for 45000 miles. Since that has expired, I have continued to get my maintenance done at Pape even though it is more costly than Mieneke or VIP because of the wonderful service. When I call, I am greeted by name. I feel confident that I am well known there and even though my car was not originally purchased there, I feel that I am treated as a very valued customer. I would (and have) greatly recommend Pape Subaru to anyone! Thanks, Pape!

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Chizik, Scott Frazier

My Review of Pape Subaru:
When I recently brought our second car in for 60,000 mile service the bill was the same as the estimate; no surprises or hidden costs. The total cost of the service was $300 less than at another Subaru dealer. And, since they didn't have a loaner car, they rented a car so I could do the shopping I needed to complete before departure for a trip to China. I had no time to spare and they helped me maximize every minute while my car was being serviced.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Frazier

My Review of Pape Subaru:
The service at Pape Subaru in South Portland Maine has been consistant and of a very high quality. During my last two service visits I showed up at the service desk at least 1/2 hour before my scheduled service time. Both times they took my vehicle ahead of schedule and I was back in my vehicle heading home ahead of my scheduled sevice appointment time. The service department has always been very friendly and helpful. I highly recommend Pape Subaru to anyone requiring vehicle service.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kristopher Corriveau, Scott Frazier

My Review of Pape Subaru:
My wife & I have brought our now 8-year-old Forester into Pape Subaru for regular maintenance & minor vehicle emergencies since they opened.

As a retiree, it has been crucial to us to keep this vehicle on the road, which is why I wrote to Scott Frazier & Kris Corriveau this morning, [new tires yesterday + replaced thermostat make the car feel brand new!!] because throughout our tenure with them they have exhibited the utmost in immediate welcome, efficiency, & professionalism.

Dealing with auto dealership service departments can be a nerve-wracking experience for anyone, let alone a woman, or an older person like myself, but from the get-go this service team at Pape establishes a trusting rapport one can count on every time.

A rare phenomenon in this day & age.

If you need work done, this is the place to take your car.

Robert Gibbons
Portland, Maine

Was this review helpful to you? Yes | No