Scott Smith

Great customer service. Everyone was friendly and polite. They are knowledgeable of inventory and specifications of the vehicles. Jeff was fantastic. Everyone was friendly and polite. They are knowledgeable of inventory and specifications of the vehicles. Jeff was fantastic. More

Helpful 0

Report | Print

This was my first Toyota, Our sales person was very helpful and answered all my questions!! He assisted in finding a car with all of the extras I wanted! I am very happy with Toyota of Rockwall. I w helpful and answered all my questions!! He assisted in finding a car with all of the extras I wanted! I am very happy with Toyota of Rockwall. I will tell everyone to give you a try!! More

by HAPPYTACRE Verified Customer Verified Customer

Helpful 0

Report | Print

The salesman was friendly and helpful; the finance guy explained all things well, was efficient, & did not pressure me unnecessarily, which I appreciated above all else. explained all things well, was efficient, & did not pressure me unnecessarily, which I appreciated above all else. More

by TLTB777 Verified Customer Verified Customer

Helpful 0

Report | Print

The salesman negotiated a good price, was friendly and helpful; the finance guy was excellent, explained things well, efficient and did not pressure me which I appreciated more than anything helpful; the finance guy was excellent, explained things well, efficient and did not pressure me which I appreciated more than anything More

by TLTB777 Verified Customer Verified Customer

Helpful 0

Report | Print

Toyota of Rockwall made trading in my car easy and simple and if I found a good deal again I’d go back and if I found a good deal again I’d go back More

Helpful 0

Report | Print

So so Not feeling good. Anyway so close to get the service. That is need for me Anyway so close to get the service. That is need for me More

by We Verified Customer Verified Customer

Helpful 0

Report | Print

This is one of the best sales team I’ve ever had dealings with my salesman was Quinlan Flowers had no pressure in buying and got my deal my salesman needs a pay on the back and a award with my salesman was Quinlan Flowers had no pressure in buying and got my deal my salesman needs a pay on the back and a award More

Helpful 0

Report | Print

Have a couple of complaints about how they lack communication here. I called that I was interested in a certain car that was listed on their website. I was told it was available and to let them kno communication here. I called that I was interested in a certain car that was listed on their website. I was told it was available and to let them know when I was going to be there so they can have it pulled up. I told them that I would be there the next day in the morning. When I arrived they said that the car had been sold 2 days ago. I live in Wylie so it is a 40 minute drive to Rockwall. They did not reach out to let me know that the car was no longer available. Thankfully I did find another car that I liked. 2 weeks after purchasing the vehicle I received a call that I needed to bring the car back in because it had to be inspected because the car was from out of state. I scheduled and appointment, when I arrived he said that they cannot do the inspection there that day. No one notified me before I drove 40 out there. The lack of communication is ridiculous. A waste of my time. Now I have to wait until they can schedule another appointment and I have to once again make a trip to Rockwall to get inspected. I feel this should have been delt with before they sold the car. More

by a_eryka Verified Customer Verified Customer

Helpful 0

Report | Print

Sales rep very professional, friendly, helpful, displayed integrity. Experience with finance rep was a very bad . Finance rep ignored both sales rep's written info on my purchase order and without my knowl integrity. Experience with finance rep was a very bad . Finance rep ignored both sales rep's written info on my purchase order and without my knowledge added several thousand dollars to the basic "purchase price" of the vehicle , with the "exras' I requested to be added, all added to the basic vehicle purchase price. When confronted with the incorrect purchase price, the finance rep made a false statement to me and quickly "disappeared". Finance ignored by telephone calls the following day, resulting in my driving from my home 85 miles away back to the dealership the next day, where after bringing the deception done by the finance rep to the attention of the sales rep and then to the attention of the finance mgr, the original finance rep redone the entire contract with the correct figures. I left the dealership very disgusted and extremely disappointed to the finance rep's lack of integrity and the other finance rep's attempt to explain all as "a misunderstanding". More

by dennisdickerson6 Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone at the dealership was friendly and there were no high pressure sales tactics at any point. They handled my transaction expeditiously and went the extra mile at delivery. I will be recommending the high pressure sales tactics at any point. They handled my transaction expeditiously and went the extra mile at delivery. I will be recommending them to friends and will definitely do business with them again. More

by superiorsystems Verified Customer Verified Customer

Helpful 0

Report | Print