Service Department at Subaru of Keene

This was the 15th new car I've bought over the last 50 years (!), and this experience was by far the best. The salesperson, Curt Finnamore, knew his product and was very helpful throughout -- and, more importantly, after -- the sales process. We reached agreement on a price that was nearly exactly the "fair market value" that I found on the edmunds.com website. There was no high pressure, which I appreciated (and which would have caused me to walk out the door). Subaru of Keene's service people tried without success for two hours to transfer my radar detector from my old car to my new one, but didn't charge me for their time. I found out later from independent sources that I was much better off getting a new detector anyway. I would (and will) strongly recommend this dealership and this salesperson to anyone buying a new Subaru in the future.

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The second time around was even easier! When we went in to discuss a trade-in savings on our 2 year old Forester, we weren't sure we were really ready to make such a move. Getting close to retirement, we had concerns about what we could afford, but the Sales group at Keene Subaru helped us step up to an Outback and even locate a car with a more unique color! They will definitely be our go-to dealer for any future ventures.

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In January I brought my car in for service. I began to have problems with my car starting an it is a 2012. Penny was wonderful with accomidating my work schedule and understanding that I needed a loaner. When I arrived to drop my car off Penny had all my information set and ready to go. Justin waited on me the car was pulled up to the door and warmed up and ready to go. I recieved a phone call the next day with an update on my car. When I returned the loaner again I was waited on by Justin who explained everything. When I went outside to get my car it was pulled up to the door, washed and warmed up ready for me to go. My car is always returned to me clean and just the way I brought it in. I have now had several interactions with both Penny and Justin and they have both always been helpful, friendly and accomidate my needs. I have referred several people to their service dept. even people who did not buy their Subaru from Subaru of Keene. Several purchased their cars in Vermont and have come to Keene and praised their service dept. to me.

Thank you agan for all of your help Don't change a thing!!!!

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This marks the THIRD Subaru my family has purchased from Subaru of Keene. That pretty much says it all! The entire dealership staff works as a team, and they all display the utmost in customer service and technical knowledge. I know I have the best car AND the best Sales (Kurt), Service, and Business Office staff.

I would recommend Subaru of Keene to everyone without hesitation. Sales and Service the way it is meant to be. KUDOS!,,,

David

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This is my 4th purchase with Subaru of Keene, and for each purchase I have had the pleasure of working with Anthony. Anthony has always been comfortable to talk with, he's upfront, honest, and has always met my limitations in regard to the bottom line monthly payment. He has always gone above and beyond - when my car is due for service, he picks it up at my workplace and returns it to me. He is personable and always interested in how my family is doing (husband and dogs).
Dan makes the plethira of paperwork as painless as possible and has always been terrific about explaining and answering questions or concerns.
I continue to use their service dept because when I brought my first Subaru to them, they were able to identify and fix a problem that another dealership wasn't able to. The service staff have always been friendly and excellent about explaining out-of-the-ordinary work that needs to be done. I trust them and their assessment 100%.
I stay with Subaru not only because I love the vehicle, but because of your values. The fact that your plant is environmentally friendly and the degree of recycling that is done. As an animal advocate I admire all that Subaru has done and supported in this area as well. I'm a monthly supporter of ASPCA, I have 6 dogs that all fit in the Outback, and I do animal rescue transports. I also love that dogs are welcomed at the dealership. I recommend Subaru of Keene to many people - I love them!!

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The over all service and sales personnel are friendly and accommodating. You are treated as family. The information they share on the service of your car is outstanding.

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Bob Berry, the sales person assessed my needs and desires for my new car. And, pointed me to the right car for me. The car is great and meets my needs perfectly. I am very happy with the whole process which he made very easy and comforting. Scott Forbes, the sale manager made handling the paperwork very comfortable. Scott clearly was an asset to the whole experience. Also, Jim Champine the service manager made the inspection and rustproofing experience very positive. Jim certainly knows how to convey information in relaxing and informative matter. As a manager myself, I know how difficult it is find people who are friendly and can articulate themselves very well.
I never seen such well rounded people working great together in tandem to make the whole experience be very positive and enjoyable. The best part there were no games in the sale process. The were upfront and to the point so you did not think you were being played So many other dealerships, like to play head games with you. Buying a car is not a simple quick process so not having to play the saleman's games was quite wonderful.

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Recently we had to replace our 2011 WRX. It had been totaled in an accident that gave us a good idea on how effective the crumple zones are- very effective! Our first and only call was to Subaru of Keene. They had a 2012 WRX on the lot that they held for us until our check came in a week later. It made everything much easier knowing we had our new car waiting. The service department is great, too.

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We have been to three other dealerships. We chose Subaru of Keene because of the way we were treated. Our salesman (Micheal Baabineau) was nice and very patient with us. We are now proud oweners of a Subaru Outback.

Thanks again The Pikes

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Within our Family unit; this was the 5th Subaru purchased at this Dealership.. my Daughter with 2 and this was our 3rd Subaru. per usual; we looked around to acquaint ourselves with basics: style,model, and pricing and we've ALWAYS have come back. This trip was, by all accounts, the BEST yet. Colm Craig, setting the "tone"; was top rate in Personality and Knowledge (like discussing the decision with a "Close Friend")and topping it off was very warm and personable assistance from Mark Carey their computer expert. We're looking forward to many thousands of miles of ENJOYMENT wih our 2012 Forester.

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