My Review Of Moss Bros. Toyota Scion:
We purchase a 2010 Toyota Camry in June 2009 at Moss Bros from Shandell Winderl (Wonderful Lady). The purchase process was without any stress for the sales lady was very professional and courteous. The follow-up service on upgrading our car security system went extremely smooth and they took the time to explain how to use it. In 2011 we experienced road damage to our front bumper. Contact Moss Bros for assistance and they directed us to their body repair dealership in San Bernardino. Their representative in the Body Shop did an outstanding job on replacing the front bumper and matching our silver color car – exactly.
In 2012, our driver side leather seat started separating on the left lower front at the seam. Call them again and asked for assistance as our car was just out of warranty due to mileage. We dropped our Camry off at the Toyota dealership prior to going on a short vacation for the Toyota District Representative(TDR) to evaluate. Moss Bros called us and told up that the TDR was going to replace our seat as Customer Goodwill. Later, we found out that the TDR was not going to replace our seat, as we have not been having our car serviced regularly at Moss Bros. Jayson Moss (Honda Dealership Manager) went to bat for us and successfully persuaded the TDR to replace our seat.
We wish to express our deepest appreciation to Service Representatives Michael, Steve, Mike, Honda Manager Jayson, and all of Moss Bros employees for going the extra mile in supporting us in our time of need. Toyota listened to Moss Bros management team and replaced our seat. The company that Moss Bros used to replace our seat did an excellent job.
Again, we appreciate the TDR for listening to Moss Bros management and extending to us this wonderful customer jester of goodwill.
We are the original and proud owners of a 1997 Toyota Camry which has over 276,000 miles. The body, interior, and motor are still in great working and running condition. We hope to get another 200,000 miles out of it. This speaks volumes to the great craftsmanship and quality that Toyota put into their vehicles.
Moss Bros is our dealership NOW and in the future. I can testify that they will sell you a great car, at a Great Price, provide outstanding maintenance that will keep your vehicle running great for many, many, years and work wonders with the manufacturer when needed.
Just a point of interest - our daughter just purchased a 2012 Honda Accord that she is extremely happy with. She got it at Moss Bros at a price well within her budget and at very, very low interest rate.
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