Shane Kitts at Germain Ford of Columbus

I was a first time car buyer. I decided I wanted a Ford because I come from a Ford family. At first, I went to another dealer. Upon arriving on the lot, the salesman told me that since I was a first time buyer, they work backwards. Before I could pick out a car, I needed to get approved for a loan. After my loan was approved, they said this is what we can put you in. It was almost as if they acted like they were doing me a favor by showing me cars. Needless to say, I left.

The next day, I brought my mother to Germain Ford. When we walked in, Zack was there and he greeted us right away. He then asked, "What can I do for you today?" I explained to him that I wanted a new Fiesta. He asked, "what if I could put you in a used one, that is considered new for a lot less?" I asked him to show me what he had. In a couple minutes, my mom and I were test driving a Fiesta and we loved it. After coming back to the lot, Zack said, "ok, let's make this happen." He gave us the car I was looking at purchasing to take to lunch. When we came back, Zack and Shane had good news. My loan had been approved.

Germain gave me a few extras that I wasn't offered at the other lot. An example would be a warranty, first oil change free, and they are fixing a couple of paint chips. Zack and Shane were both amazingly nice and made my stressful first car purchase easier than I thought it would be. Shane even told me of some of the advantages of being a teacher and buying a car and reassured me that this is the car I needed. They listened to me and helped put me in the car I wanted. I would definitely recommend this dealership!

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The Sales, Service and management staff at Germain do a outstanding job. They appreciate your time and
desire to purchase a auto at their site. Whether it is New or used. They perform at the same high level of
expertise, professional and helping you to achieve your goal of purchasing a auto.

My personal experience was very comfortable, I worked with my sales rep - Rex and relayed my exact needs and prices.
he followed up with choices and the next day , We concluded and finished the purchase. The Sales management led by
Shane were very knowledgable and worked hard to get the paperwork / business expediated as quickly as possible.

The service dept. followed up on my questions and checked out the auto to my satisfaction . They are outstanding.
They have always set the example of knowledgeable, professional, caring support for You and your auto.

I want to acknowledge the entire staff of Germain Ford and greatly admire their teamwork and dedication to helping me
with selecting a auto. They are all fine examples of the Ford spirit, professional, loyalty to their products and company.

I am a long time customer of Ford, starting when this dealership was Dick Ruhl then Germain Ford. I don't intend to ever
change. This dealership is a prime example of Ford and the company's support.

John D. Cardenas

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Dear Germain Ford,

A few weeks ago I wasn't expecting my car to stall on the freeway especially after I had just taken it to the mechanic. I came to Germain looking for a good deal on a used German car. I had been driving automatic for years and wasn't intending to purchase a stick shift at all. Never the less I wanted to give it a shot and it turned out to be the best decision ever. I love driving manual now and will never go back. Jerry had more confidence in me than I did in driving the car which made the whole process of learning that much more fun. Shane really went the extra mile to work within my budget and find a loan that was reasonable. When one of the tires blew from a puncture the day I purchased the car, they assumed full responsibility given the surrounding construction and replaced all the tires. Jerry even made sure the tank was full and the car was clean before I left. This is the first car I've bought from a dealer and it's going to be the experience by which I will measure all my future ones with buying cars. The standards of service and customer care here are absolutely outstanding. Germain gets 5 stars across the board. Thank you so much for everything.

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I had a wonderful experience dealing with the two professionals Kris Rivers and Shane Kitts. Both were extremely helpful and went all the way to ensure I was happy with my purchase. Kudos to Both of Them!

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I have visited this dealership 5 times in the last 5 years and have not purchased a vehicle until today. On my previous visits for some reason I just couldnt come to an agreement over a vehicle. I work just down the street and decided to give it one more try. The experience I had today was 180 degrees from my previous visits. I was greeted by Zack Manning immediately and this was one of the best experiences I have "EVER" had at any dealership. I explained what I wanted with both my trade in and purchase. We test drove the vehicle I researched on line and I loved it. What a clean vehicle. After the test drive Zach took my information and introduced me to Shane Kitts. Another fantastic experience. You see I didnt have to repeat anything because Zach had covered every piece of information I gave him with Shane. Within minutes we agreed upon a deal. This was clearly a no hassle, no stress environment that every car buyer wishes for. As I was preparing to depart in my 2010 F150 Lariat I asked for additional business cards from both Zach and Shane to give to my co-workers. If you ever want great customer service when purchasing a pre-owned vehicle you "MUST" stop by Germaine Ford and ask for Zach Manning and Shane Kitts. Oh, and just so you know, it took less than 10 minutes to review and sign "all" of the paperwork.

Great experience.....Thanks Zach and Shane.

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I can't remember the finance gentlemens name but he should also be thanked for doing a great job. We were greated warmly, expedited through the process nicely and enjoyed doing business the people we worked with. The only comment have relative to improvment opportunities is it took to long to get to the finance department to finalize the deal. Once we got there it went very well and we were on our way.

Both Shane Kitts and Kris Rivers were great to deal with!!

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Kris Rivers assisted my wife and I on the purchase of our new Vehicle. Kris helped us make it a fast and easy transaction, even after hours he was helpful and very respectful.A++ Rating "He will fight to get you the best price available."

Shane Kitts is a great guy, very personable and down to earth. Will assist you in any way possible. Lays it out for you. Great Job and thanks for all your help. We will keep coming back to Germain due to these guys. A++

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We had a wonderful experience with Germain from the beginning to the end. Deciding to buy a car is stressful but Shane did everything he could to make the whole purchasing process easier and less stressful. He is experienced, got us a great rate and explained everything we were signing during the process. We left Germain knowing that the next new car we purchase will be from this dealership. Nothing but professional customer service from the first step thru the door to driving your new car off the lot.

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I went to this dealership knowing the exact car I wanted to order and Rex and Scott were more than fair in the price we all agreed upon. Shane found a lower interest rate for me than I was expecting. I'm extremely happy with my purchase and wish I'd done it sooner. :)

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Buying a new car isn't at the top of anyone's list of "fun" things to do, but I have to say that the folks we worked with at Germain Ford really did make it enjoyable. Rex, our sales consultant, listened to what our needs, wants, and concerns were, and very patiently worked with us to help us find the vehicle that best fit our needs, and budget. Shane, in finance, also was great to work with as he explained all the fine print and details.

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