Sheldon Joy at Napleton's Northwestern Chrysler Jeep Dodge Ram

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sheldon Joy, Christopher Squillo

My Review of Napleton's Northwestern Chrysler Jeep Dodge Ram:
The only thing I regret about buying a car from Sheldon is that I did not do it sooner. I wasted about a week of trying to find the best lowest price and getting the absolute best offer from many dealerships only to go in to each of them and learn that was not the case. I encountered rude pushy and misleading sales people everywhere else EXCEPT AT NAPLETONS.
I actually physically went into the dealership on a few seperate occasions and told Sheldon that I had a better offer. Each time he told me to go check it out he would be there for me when I found out, the other was lying to me. This happened twice, and after the last time of being mislead by another dealership, I called Sheldon and said I would be in to buy from him the next day. When I arrived, we quickly went over numbers, (it didnt take long because he stuck by his word and the price was what he told me all along). Where I was most suprised was he was more than able to help me get a lower interest rate than I thought I would be able to get. I STRONGLY URGE anyone to trust these guys and let them try to work something out for you with financing, the misconception of dealerships trying to rip you off with their financing simply is not true here. If Sheldon would not have been confident and true to his word through this whole process I most likely would have said no to requesting financing information.

At no time was I feeling like I was being had, or that they were trying to rip me off. Sheldon took a straight forward honest approach in selling me the car and simply asked for the business. I am sure if I would have kept heckling with other dealerships, I probably could have found a car a tad cheaper than what I payed. but walking out of there, I felt like I was the one who got the great deal.

I realize that dealerships are in the business of making people feel comfortable in the buying process, and if you want that, GO HERE. They did just that, and they did it masterfully.

When Sheldon and I worked out the numbers and had everything done, I then worked with Chris the finance manager to finalize things. Just as Sheldon was, Chris maintained the utmost level of professionalism and sincerity in helping me out.

I am in sales and I understand that in a sales process for almost anything, especially something like a car, you dont buy the car, you buy the salesman, and working with Sheldon and Chris confirmed the fact that I got the best deal that I possibly could.

If you are reading this, PLEASE do yourself a favor, save your time and energy, and buy from this dealership. Going to other ones will only confuse you and cause a lot of back and forth hassle that you just dont need.

I bought my car a little over 24 hours ago and I have already referred this dealership to two people.

People like Chris and Sheldon are why this dealership is so successful.

Thank you gentleman. I can assure you that you have a customer for life.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Crane, Sheldon Joy, Christopher Squillo

My Review of Napleton's Northwestern Chrysler Jeep Dodge Ram:
I gave the ratings I did because the entire staff was very friendly, and actually gave me the feeling that this sale was not the end of the relationship. They would be there for me (and more importantly my car) should issues arise.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Sheldon Joy, Ron Saunoris

My Review of Napleton's Northwestern Chrysler Jeep Dodge Ram:
I searched for a vehicle on line for over a year and was not happy with the things I was looking at or looking for. I found and 2010 Dodge Caravan on line and, I promise, before I could finish entering my information my line was ringing. I spoke with Mr Joy and he was very polite and p[orf3essional therefore I set up an appointment to come the following day and see the vehicle. I was taken aback when I got to the dealership by the customer service I received bother from Mr. Joy and also from Ron. Now about Mr. Saunoris, he was joyful funny and very thorough in his knowledge of the car, all the features as well as the warranty available for the vehicle. I give hats off to the staff of Napleton and I will recommend them to anyone looking to by a hassle free vehicle.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sheldon Joy, Suzy Reingold

My Review of Napleton's Northwestern Chrysler Jeep Dodge Ram:
I've been looking for a specific Jeep for several months and I noticed what I was looking for on the Napleton's Webste. i emailed Napleton and within 30 mins Sheldon Joy ( Sales Rep) got back to me. I told him right away I didn't want to waste his time if the pricing was out of my range and he was right up front with me about everything. I made an appointment to come in and test drive it. Sheldon was very helpful and wasn't pushy at all. Every time I walk into a dealership it's always a hard sell and you never got that feeling when you walked into Napleton. I didn't have the best credit but Sheldon and the finance department did everything they could to get me into my price range and get me the financing i needed to get me into my new jeep. I'd like to add that Suzy Reingold was very helpful in the process as well. She keep me in the loop during the entire process. I would definitely recommend going to Napleton to purchase your next car!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Sheldon Joy

My Review of Napleton's Northwestern Chrysler Jeep Dodge Ram:
I went to the dealership to have service performed on my 2010 Dodge Journey. While I was waiting for the service to be performed, I asked Sheldon for more information on a 2011 Jeep Grand Cherokee Overland that was in the showroom. He was very helpful with providing all the information as well as running the numbers for trading in my current car. I ended up buying the Jeep. The service was exceptional. I was on a tight time limit and had to be at another appointment. They had all the paperwork completed, car cleaned, tags transfered, and all my belongings from old car transfered to the new car and I was on my way well within my timeframe.

I have been dealing with this dealership for service on my 2010 Journey for a year and would definitely recommend it to a potential buyer. They are always fast and curteous.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sheldon Joy

My Review of Napleton's Northwestern Chrysler Jeep Dodge Ram:
After going through a horrible experience at another dealership in Chicago, I decided to give it one more try.I went to Napleton's Northwestern Chrysler Jeep Dodge Ram.
As I entered ,I was greeted by salesman Sheldon Joy, whom right off the bat made me feel welcomed.I explained to him what vehicle I was iterested in,and after that, everything was as it should be in buying a vehicle,stress free,pleasant and full of excitment.
If you want the best experience when buying a vehicle I really recommend going to Napleton's Northwestern Chrysler Jeep Dodge Ram. With salesmen like Sheldon Joy and the whole crew there,Its nice to know that not all car salesman deserve a bad reputation.THERE ARE GOOD ONES OUT THERE,I KNOW, I FOUND THEM ON WESTERN AVE IN CHICAGO.
I LOVE MY 2011 JEEP WRANGLER UNLIMITED!!!!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sheldon Joy

My Review of Napleton's Northwestern Chrysler Jeep Dodge Ram:
Sheldon was great to work with from the first day we met. He took my information, followed up and wasn't pushy by any means like salesmen from other dealerships. I came back when I was ready and Sheldon made all the numbers work for me. I got the exact car I wanted and the experience was by far the best out of all my car purchases. I would highly recommend Napleton's and Sheldon to family and friends. They delivered a great product, great pricing and great customer service!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sheldon Joy, Christopher Squillo

My Review of Napleton's Northwestern Chrysler Jeep Dodge Ram:
Mr. Sheldon Joy was truly a "joy" to work with. We had such a bad experience at Sherman Dodge and advised him that we wanted NO GAMES and a good experience. Mr. Joy Delivered! I particularly appreciated his overall tact when dealing with our less than perfect credit issues. He spent many hours showing us almost every Jeep on the lot and never appeared to get aggravated and always paid very close attention to all of our misc. questions. Although we did have to negotiate for a while over the price, i didnt mind negotiating with him. His overall attitude was fantastic even as he had to stay past closing to finish our deal. Tony was gentlemen too. Finally I didnt catch the name of "the big finance guy" but i did speak with him on two seperate occasions and he assured me that he was going to get us financed.....and he did. GREAT VEHICLE, Good price and all together a decent experience buying this vehicle. Mr. Sheldon Joy is ,in fact, the type of salesman we all want but never get. until now. Ask for him by name!! Thank you Napleton.

Sincerely, Nelson Family
Skokie, IL.

2011 Blackberry Jeep Grand Cherokee

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sheldon Joy, Suzy Reingold

My Review of Napleton's Northwestern Chrysler Jeep Dodge Ram:
I had a very good experience buying a new Jeep Grand Cherokee from Suzy and Sheldon at this dealership. They were able to get me in the car I wanted for the price I was willing to pay. They were very friendly and knowledgeable about the car. I would recommend them to anyone buying a new car. As I have only had the car a few days, I cannot yet comment on the customer service / quality of work at the dealership.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sheldon Joy, Suzy Reingold

My Review of Napleton's Northwestern Chrysler Jeep Dodge Ram:
Suzy and Sheldon were extremely informative and helpful. They answered all our questions honestly. We inquired information through the website and Sheldon responded immediately with many great options! When we went to the dealer Sheldon handed us over to Suzy who took us on a fun test drive we will never forget, and was more than accommodating for our test driving requests. We left feeling extremely satisfied with our purchase. Together Suzy and Sheldon helped us find exactly what we needed and wanted!

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