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Stephanie Morales
65 Reviews
65 Reviews of Stephanie Morales
April 27, 2023
My Crosstrek has been at your dealership 3 times in the last 60 days for the same problem. Most recently it was there for 2 weeks and I paid $408. I got it back yesterday morning and didn’t drive it until last 60 days for the same problem. Most recently it was there for 2 weeks and I paid $408. I got it back yesterday morning and didn’t drive it until this evening. I drove it for 27 minutes and parked my car and the same problem happened - the fuse blew. I called and you set me up with another appointment for May 1. I will not be spending any time for any diagnostic work since the $408 I just paid yesterday didn’t fix the issue. I’ve never had an issue with my Crosstrek and I feel like I am getting the run around on what they think the issue is. I am super frustrated! More
by vakinney
Other Employees Tagged: Kyle Jordan
Helpful 
November 12, 2022
Service is hit and miss with the excuse we are short staffed heard too often. Car is never ready when promised and received no communication from service advisor that my car wasn't going to be ready on staffed heard too often. Car is never ready when promised and received no communication from service advisor that my car wasn't going to be ready on time. Maybe Ysaac is new but he needs some training. Service manager could also try and be more pleasant. More
by fsacks
Other Employees Tagged: Chris Waldron, John Hartman, Ysaac Almonte
May 24, 2022
The service is always totally professional and efficient. They have always done right by me as a customer and have rewarded my loyalty on several occasions. I will never take my car anywhere else for service They have always done right by me as a customer and have rewarded my loyalty on several occasions. I will never take my car anywhere else for service. My only regret is that I didn’t purchase my Subaru from them in the first place. Karen and Brian have both been great reps. Can’t recommend them highly enough and the new facility is absolutely beautiful. More
by Sben19002
Other Employees Tagged: Karen Sipps , Bryan Okubo
April 16, 2022
I was leaving from work on Good Friday and noticed that my tire air pressure gauge was lit up on my dashboard. I drove directly to Glanzmann's and arrived at 2:45 pm . The service was phenomenal and I my tire air pressure gauge was lit up on my dashboard. I drove directly to Glanzmann's and arrived at 2:45 pm . The service was phenomenal and I was on my way home at 4:30 pm with a new tire. Where can anyone get such excellent care on a Friday afternoon preceding a holiday weekend ? Thank you everyone for being so kind and efficient . More
by Joan
Other Employees Tagged: Alexis Cedrone, Sam Simkins
January 19, 2022
Beautiful new facility.Excellent staff and great Beautiful new facility. Excellent staff and great turnaround time for repairs Thank you Stephanie and Eric ! Beautiful new facility. Excellent staff and great turnaround time for repairs Thank you Stephanie and Eric ! More
by Joan
Other Employees Tagged: Eric Wilson
January 13, 2022
Nice experience yesterday at your new facility. Kyle got me in and out quickly for state inspection. Nice work thanks again! me in and out quickly for state inspection. Nice work thanks again! More
by Keltic
Other Employees Tagged: Andrew Casey, Kyle Jordan
January 10, 2022
Great Service. Nick took great care of me making a convenient appt. that included a loaner car. Service manager Stephanie and my service writer Kyle were both professional and attentive during the ent convenient appt. that included a loaner car. Service manager Stephanie and my service writer Kyle were both professional and attentive during the entire process. Highly recommend this dealership. They have been taking care of my auto needs for 21 years! More
by shorn1952
Other Employees Tagged: Nick Giorgione, Kyle Jordan, Angad Channey , Dan Geist, Sam Simkins
December 18, 2021
Great Service as usual, everyone at is Glanzmann courteous and friendly. Advisor Samuel Simkins is very Professional and explained in detail what services were being performed and recommended bran courteous and friendly. Advisor Samuel Simkins is very Professional and explained in detail what services were being performed and recommended brand and type of tires that was best for my vehicle. I have been a satisfied Glanzmann customer for 10 years for my current car and previously since 2003. The new facility is great. More
by rickluc13
Other Employees Tagged: Karen Sipps , Sam Simkins
November 01, 2021
I presented to the Glanzmann service area at 7:20 am. Stephanie was already directing cars into the service area. She registered me and directed me to the waiting room. Not only did she update me on my s Stephanie was already directing cars into the service area. She registered me and directed me to the waiting room. Not only did she update me on my service, she delivered my car so that I could checkout and leave. Stephanie is remarkable.... She is competent, customer friendly and an excellent manager. Thank you, Stephanie More
by Joan
