Stephen Poulin at Acton Toyota of Littleton

I recently purchased an Avalon Touring from Acton Toyota of Littleton with the help of my son-in-law Frank. I tend to keep vehicles for a long time, and at my age this is probably my last car (something the dealership may not want to hear), as I plan to take myself off the road in about a decade, or sooner if needed. I wanted a larger sedan with style, ease of handling, winter capable and with good mileage, that would stay with me for an extended period of time. When we first arrived at Acton Toyota we had done some homework and wanted an Internet salesman. We were referred to Stephen Poulin. Stephen turned out to be the perfect salesman/consultant. He was friendly, had an easy style and was extremely well informed. He knew his vehicles inside and out, and was capable of transferring that information to us in a fully understandable but yet detailed way. We never felt pressured, and he was always patient with us, answering our questions thoroughly and understandably. His depth of knowledge relative to the Avalon was striking, and as I had visited other dealerships prior to Acton Toyota, I feel that I was able to make valid comparisons in this regard. I had wanted a car whose color was not available at Acton, and which required a dealership search. Stephen was efficient and rapid with this process. The orientation to the car, when it arrived, was carried out in detail, and a tour of the physical and functional plant of the dealership was interesting. I had never experienced that type of orientation in any of my previous car purchases (dating back to the 60's), and it was welcome and interesting. I had several questions throughout this period when I was not actually at the dealership, and they were always answered by phone or e-mail rapidly and efficiently. Overall, my assesment of the service provided at the dealership, including that of the financial officer, rated a 12 on a scale of 1-10. My son-in-law Frank, a seasoned and well informed car buyer, was equally impressed with the vehicle,the dealership and especially with Stephen. I would return for further purchases in a flash in the future, but at my age and given the quality and reputation of Toyotas, will probably not need to do that. I will return regularly for service, though, and look forward to that experience. Rob D.

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This was the best car purchasing experience I have ever had. Stephen was professional and warm. He was patient and answered all of our questions. We were treated with respect. We were treated like adults. Stephen and I had emails to each other for months. Never was he pushy or negative. He just would check in and see if I had any questions. There was no pressure to purchase now or else. Then when my husband and I met him and drove a highlander he let us take it alone. In other dealers I waited for 30 minutes to get a key and then would drive in the parking lot with the salesman talking the whole time. Not my idea of a test drive. My husband and I are very pleased with our service and have already told our friends. We are very impressed and thankful.

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I worked with Stephen Poulin, an internet sales person. Through a number of emails and telephone calls, I knew that Stephen was forthright and presented an honest representation of himself. There was no sense of pressure in any of our "conversations" on-line or telephone. In making my visit to Acton Toyota to complete the purchase, even though I only spoke to 2 people, I had the sense that the facility is well run, and the employees are helpful and competent

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Steven made the entire buying process simple and calm. We felt no pressure at any time during the process. The dealership is beautiful and clean. I only wish it were closer to home. But I will be back.

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The entire experience was very smooth and painless. Even the negotiating part of the deal, which at other dealers can seem like you're negotiating with some mystery mob boss sitting up on some throne, was smooth. Stephen and others we dealt with treated us kindly. The dealership itself is also very nice, new, modern and clean. We chose Acton Toyota based on a friend's recommendation and we're glad we did. We had two other dealerships much closer to us (Lexington and Watertown), but chose to make the drive out to Toyota of Acton.

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We bought a Prius V from Stephen Poulin/Action Toyota at Littleton. Stephen was very knowledgeable and friendly, and helped us make a decison regarding the car with no pressure. We initially had no plans to buy that day since we had just started our research, but given that he was so straight-forward and honest, we ended up happily purchasing the car that same day. The entire experience was painless. I highly recommend the dealership and Stephen.

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I would like to state that I had a positive experience with this dealership. The lease deals they offer are exceptional. Very professional, not pushy, and helpful with presenting alternatives.

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It was a pleasure to work with Stephen Poulin and Acton Toyota to purchase our new Prius v. Stephen was professional, knowledgeable, and friendly, and he created a relaxed interaction -- this same interaction could be very unpleasant or stressful with a less competent sales consultant. He spent time trying to find the car we wanted, and once found, to educate us on Hybrid technology, always patient and thorough in his explanations. Everyone we dealt with at Acton Toyota was extremely welcoming, friendly, and helpful, with a no-pressure atmosphere. We highly recommend Stephen, and Acton Toyota, to future car buyers. We've bought Pre-Owned cars for all 4 members of our family for many years, so thanks to Stephen, Wellington, and Gene for making this New Car purchase a great experience.

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I've purchased cars for over forty years. Stephen Poulin is the best car salesman I have dealt with in all of that time. He was quick to respond to all of my (many) questions, offered an excellent price up front, and was very knowledgeable about his products. He also respected my time and did not try to push me in any directions - merely explained the pros and cons of some choices and let me take my time to make my own decisions regarding the value of some option packages.

I definitely recommend him and the dealership.

Note: my past cars have been Volvos (4), Mercedes (2), and BMWs (3), along with a few other brands. This is my first Toyota.

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My overall experience in working with Acton Toyota was excellent. Stephen, Alex, Keith, and Denise all took the time to answer my questions to ensure a smooth lease transaction. I appreciated their prompt, courteous responses and their focus on providing me with the best possible customer service. I highly recommend Acton Toyota!

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