Steve Bourgoin at Heritage Toyota Scion

Ryan Habeck and everyone we interacted with were very helpful. They took the time to explain the process and to help us come to our decision. Thank you!

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I had the distinct pleasure of having Ryan Habeck handle my car buying experience at Heritage Toyoto. He immediately took the time to get to know my wife and I, garner our thoughts on what we may be interested in and was never pushy or trying to get the process completed before its time. It was once we started looking at vehicles on the lot that I began to witness the epitome of what friendly, honest, professional and knowledgeable Salesmanship is all about. Ryan took the time to explain all the features of the Highlander Limited model to us. Step by step he methodically pointed out things that were only avaliable with this package as compared to the other ones in this particular model. Even after a test drive, we were still able to look at other package models with never being rushed to reach a decision. Any questions we had were answered politely, patiently and in detail. His understanding and clarity in explaining his product totally amazed us. It is hard to fathom that Ryan has been in car sales only six months. Excellent job Ryan!

Adam Miller took the time to cover all the details contained in our financial package. He throughly explained the different services available and made a recommendation suitable to our needs. Adam even went the extra mile to get us the best possible price for the items we chose. It was a pleasure to get to know Adam and just another memorable part of our buying experience.

Steve Bourgoin was extremely professional as he clearly and in great detail explained the many controls and their operations on our new Highlander. He took the time to answer our many questions never rushing the process and gained our respect for his endearing patience as we were introduced to such a complex system of creature comforts. Steve has without a doubt found his niche at Heritage.

Overall, it was a most pleasant experience and relaxed way to buy a vehicle!

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Rich Bettinger was the most personable sales person I have ever met. He was friendly, honest, and went above and beyond to get me the best deal. I have the highest regard for Rich.

Steve Bourgoin did an excellent job in going over the controls of my new Camry. He was patient, explained items to our complete satisfaction. He spent about an hour with us. He also showed us the service dept and overall did an excellent job.

Tim Baptie explained all the features of our financial packet in great deal. He made recommendations on different packets of the plan but did not push the plans to us.

Overall, I had an excellent experience with the Toyota team.

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Very positive experience in purchasing my, now, 4th car from Heritage. Given the track record, I will continue to buy from Heritage and urge my friends to do the same.

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This is my second vehicle purchase (lease) through Heritage...and I think I may have become a customer for life! The entire car buying experience was easy, quick and comfortable. I couldn't be happier. John was extremely efficient and accomodating, working with my schedule and finding a Rav4 in a color of my preference. It was also a pleasure to work with Mary and Steven. I like the added "Delivery Specialist" position (Steven), new since my last purchase in 2010. I had actually accidently left personal items in my old car, after an email to John, he recovered what I had left behind right away. I really appreciated the friendliness and follow-up all around. Thanks again!!

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After disappointing attempts to work with dealers in my area I found Heritage through an online search for the vehicle I was looking for. From my first conversation to my last I was pleasantly surprised at the service I received. I worked mostly with Ryan Habeck and he was wonderful. He is not like most car sales people. He is personable, friendly, courteous and honest. He is not aggressive, pushy or play the typical scammy sales game. I had many phone conversations prior to the purchase and he was able to answer all of my questions. It was our phone conversations and the ease of working out a purchase price and all of the details that influenced my family to drive 3 hours just to purchase our new car from Heritage. Everyone at the dealership was very welcoming and friendly and helped the whole process go smoothly. They were very busy when we went up so it look a little while to finalize everything but it was worth it. Thanks for making it such an easy and pleasant experience.

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My purchase timeline was about six weeks, from the time I first looked at a Tacoma and when I finally purchased it. Steve spent a lot of time with me in July explaining the options and costs, but as the end of the month came there was no pressure to make a decision and close the deal. He was very patient and graciously accepted my timeline. He contacted me only at times we had agreed upon. I really dislike aggressive sales people, so Steve could not have been a better fit for me. We finally closed the deal in mid-August. The Tacoma was the only Toyota I was interested in, and Steve knew the model very well. No question elicited a "I'll have to get back to you" response. I also looked at a Nissan Frontier, which had much better incentives, but in the end I felt a loyalty to Steve and the time he had patiently invested. You buy cars from people, not companies, and in this case the personality was a significant factor. There was quite a contrast between Steve and the sales person at the Nissan dealership. After Steve and I finished the price negotiation, I was introduced to Jeff, who is another gem. Jeff explained the financing options, the extended warranties, and other options in detail. I bought them all because of my needs. Again, no pressure, just choices backed up with facts and explanations. I cannot suggest a single thing that either of these guys could have done differently. When I return to buy another vehicle I will be asking for them. I now look forward to being equally impressed with the service department.

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Our experience at Heritage Toyota was great. Steven was very professional, friendly and helpful. He answered every question we had and explained everything about the vehicle. Because of Steven and his dedication to Toyota vehicles and showing us every little detail we ended up buying a Toyota. He even sat in the back seat and showed us how to set up my phone and how everything worked. We've never owned a Toyota before but because of the service I'm sure we will get another. Adam took care of the financial end and he was also very friendly and great to work with. Outstanding job!!!! Thanks again

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Steve was extremely friendly, helpful and gave honest answers and useful suggestions without pressuring us into to accepting unwanted features and services. He helped guide us in our selection of a cap for our new truck and over saw the details of having it fitted and ready by the time promised. We strongly recommend him and Heritage Toyota to anyone buying a car or truck.

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I had a great experience at Toyota one of the best dealer ships around that i've been around. Steven Bourgoin was excellent sales person so kind nice and caring. Steven did a great job of explaining everything to us about Toyota as a company and the car that i purchased. I cant thank enough to Steven for making my experience the best so far out of all the other dealer ships that i've been. Thank you so much

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