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3 Reviews of Steve Bristow
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flemit
7/07/2011
Reason For Visit
Sales (New)

"I had to work hard with the finance guy to get a good..."

I had to work hard with the finance guy to get a good rate. He kept trying to convince me to take a higher rate, and continued to try to sell me a warranty plan even though i told him several times i wasn't interested. I did finally get an acceptable finance rate. The sales part of the experience was very pleasant.

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hbmyles55@yahoo.com
6/30/2011
Reason For Visit
Sales (New)

"Wow, if someone told me buying a car is a fun and..."

Wow, if someone told me buying a car is a fun and pleasant experience I'd tell them they were out of their minds. BUT, believe it or not, I had the most enjoyable experience shopping for my 2011 Jeep Grand Cherokee Larado last night. For the last 6 months I had gone to several dealers looking at Jeeps and everytime walked away empty handed and exhausted from being there for hours because the sales consultant dragged their feet and wasn't upfront and honest with the price. Finally, I looked up the vehicle I wanted on Koons website and sent them an email with what I was looking for, explained my financing situation, and made an appointment. (Koons is a 45 min drive from my home but I wanted to give them a chance). I received an email response within an hour. Upon my arrival at Koons, I was greeted by a friendly staff and met the sales consultant who would help me with my purchase. Since I told them what I wanted in my email, my sales consultant pulled their inventory in advance and I immediately went for a test drive while my trade-in was getting appraised. The sales consultant was knowledgeable of the vehicle, had a very pleasant and personable personality, and never made me feel rushed and stressed over buying something I wasn't there for. Luckily, the numbers worked out to my liking and Koons was able to offer me a better interest rate than what I had already worked out with my bank. The Finance Officer and Sales Manager was also friendly and very pleasant to work with. I never thought buying a vehicle would be stress free but it was and I want to thank Koons and their staff for helping me get what I've been looking for. I will DEFINITELY go back to them in the future.

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Steve Bristow
stoneusmc
6/19/2011
Reason For Visit
Sales (New)

"As I parked my car at the dealership, there was a..."

As I parked my car at the dealership, there was a salesman already waiting to help me, and politely introduced himself. I didn't need to wander around the dealership for awhile to get my questions answered. I had a special pricing certificate from USAA, and Koons honored it without any hassle. The salesmen I worked with, Steve Bristow and Don Martin were exceptionally friendly and helpful, and I didn't get the impression even once that they were trying to slide anything by me. From the internet sales manager, Pat Hennessy, to the salesmen I dealt with directly, to the finance manager Andy (I don't know his last name) everyone at Koons dealt with me in a friendly and straightforward manner. All of the paperwork was explained very clearly, and in a way that made me feel as if I knew exactly what was being done, and how. I would enthusiastically recommend this dealer to anyone interested in a Chrysler, Jeep, or Dodge.

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Employees dealt with

Steve Bristow, Donald Martin, Pat Hennessy, Andy (Finance Manager)
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