Steve Buchanan at Faulkner Hyundai - Philadelphia

My family recently had the pleasure, Yes, I did just write pleasure, of purchasing a used vehicle from Steve Buchanan at Faulkner Hyundai. From the moment I contacted Steve with my "wish list" of items we were looking for in a used vehicle, his response was immediate and professional. Not only did the car he suggest meet our criteria, it far exceeded our expectations. So much so we bought it on the spot. I can honestly say, without reservation, "I don't think I've ever had a more no hassle, enjoyable experience purchasing a car!"

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I am a first time car buyer, and from the stories I have heard of people buying cars it was enough to make me less than thrilled about the process. However, this was not the case from the time I got there things could not have been better!! The place, service, and overall experience went smoothly which made me a very happy customer!!!

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I've just purchased a 2013 Elantra Limited from Faulkner Hyundai last week. Due to my busy work schedule, I had to do most of my search online by contacting several dealerships by emails. Jonathan Palmisano was one of internet salespeople who contacted me. While other so-called internet salespeople were busy sending me constant marketing emails, giving me the run around, and sometimes just plain rude; Jonathan was friendly, helpful, courteous, and gave me straightforward answers. He also got me the car I wanted for a good price. I also met Joe Bauerle to close the deal. He was professional and pleasant to deal with. Steve Buchanan showed me the car, explained all the features and warranties. He was friendly, very knowledgeable about the car and I also liked the fact that he stressed the importance of wearing a seat belt. I recommend Faulkner Hyundai for competitive pricing, good customer service, and great staff!

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Walked onto the lot and was not hounded by salesmen! We were able to walk around at our own pace. We were by pressured to buy! I would definitely recommend Faulker Hyundai to anyone looking for a new car!!!

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Dealing with Steve and Regina was a pleasant experience and I would recommend this dealership to other people I know. Steve was very helpful in our car buying experience and Regina was very clear when explaining the paperwork.

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Scott and the Sales Team are knowledgable, friendly and most of all, allow you to enjoy the car buying experience by not being "pushy" or always trying to close the deal. Having been involved in sales and customer service for most of my professional life, I know when I'm trying to be "sold" something. Don't get me wrong, that's the nature of any customer service business, but Faulkner Hyundai consultants will make you feel comfortable. They have a great inventory to choose from, and they'll work with you to meet your price point on the car you are looking to purchase.

It also helps that Hyundais are terrific cars; reliable and fun to drive. If you're looking for a great buying experience, go to Faulkner!

Dr. Kevin Bukatman

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The experience was great. The atmosphere in the dealership created a hassle free environment where I could ask any question comfortably and they made sure they covered all aspects of the sale including the financing. The even scheduled my first maintenance appointment.

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My first car purchased after I moved to NJ. I am impressed with the dealer’s honesty and integrity. I started with a quote from Edmunds for a 2012 Santa Fe. Reached the price via a phone call and several emails with Jonathan Palmisano. My wife and I arrived the dealer the other Saturday. The sales was handled by Steve Buchanan. Steve and Jonathan are all very friendly. Steve showed the car we discussed and explained each detail. The whole process is smooth and no hassle. There are no traditional tricks played by many dealers. The price is good based on my research online.

There is one minor issue, though. The dealer left the decal at the corner of the trunk. That should be removed when the car is sold. Now I have to try to remove it and hopefully not damaging the paint.

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Customer service (Steve) was awesome! The staff was soooooo friendly; every question was answered, and we never felt pressured or hurried. Keep up the good work!

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Very cometitve pricing and excellent financing. Steve Buchanan delivered on exactly what he promised. No games, no attempt to move me off of the quote he offered. He was very knowledgeable about the car we were interested in and very patient in the process of negotitaing our deal.

The financing process wa smooth and professional by Joe Bauerle and I would recommend this dearlership to my friends and family without hesitation.

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