Steve Buchanan at Faulkner Hyundai - Philadelphia

Steve Buchanan

Steve Buchanan

Steve Buchanan


Sales
Faulkner Hyundai - Philadelphia

My name is Steve Buchanan. I have been with the Faulkner Organization since July of 2008 and with our Hyundai store in Philly since it opened in July of 2011. I am married and the father of three. I am a diehard Philles, Eagles, and Flyers fan, and I love to talk sports with anyone. I came to the Faulkner Organization after 24 years in the restaurant business. I try to use my experience in hospitality to create a relaxed and maybe even a fun car buying experience! If you would like to contact me directly, you can reach me at sbuchanan@faulknerhyundai.com

Faulkner Hyundai - Philadelphia

11500 Roosevelt Blvd
Philadelphia, Pennsylvania 19116

(888) 478-9566

Cars For Sale by this Dealer

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suecc
4/22/2013 7:49:30 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve BuchananSteve Buchanan
Regina HoganRegina Hogan
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Faulkner Hyundai - Philadelphia:

My family recently had the pleasure, Yes, I did just write pleasure, of purchasing a used vehicle from Steve Buchanan at Faulkner Hyundai. From the moment I contacted Steve with my "wish list" of items we were looking for in a used vehicle, his response was immediate and professional. Not only did the car he suggest meet our criteria, it far exceeded our expectations. So much so we bought it on the spot. I can honestly say, without reservation, "I don't think I've ever had a more no hassle, enjoyable experience purchasing a car!"

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Response From: Faulkner Hyundai - Philadelphia
Added: 4/24/2013 4:19:07 PM

This is so great to hear! Thank you so much for taking the time to share this great review with us. Steve is a fantastic salesman, as you now know, and a valued member of our team. We hope to see you again. Be sure to join us on Facebook and Twitter where we share exclusive offers with our fans and followers! Sincerely, Mike Rocchi - President

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Adinger
2/20/2013 4:39:41 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve BuchananSteve Buchanan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Faulkner Hyundai - Philadelphia:

I am a first time car buyer, and from the stories I have heard of people buying cars it was enough to make me less than thrilled about the process. However, this was not the case from the time I got there things could not have been better!! The place, service, and overall experience went smoothly which made me a very happy customer!!!

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Response From: Faulkner Hyundai - Philadelphia
Added: 2/20/2013 5:17:43 PM

Glad that we could impress! Thank you for taking the time to leave us a review. We hope your new vehicle lasts you a very long time! Please let us know if there is anything more we can do for you and your new purchase. In the meantime, follow us on Facebook and Twitter for additional content and updates! We hope to see you again soon!

Sincerely,
Mike Rocchi – President

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B612
9/4/2012 11:10:37 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve BuchananSteve Buchanan
Jonathan PalmisanoJonathan Palmisano
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Faulkner Hyundai - Philadelphia:

I've just purchased a 2013 Elantra Limited from Faulkner Hyundai last week. Due to my busy work schedule, I had to do most of my search online by contacting several dealerships by emails. Jonathan Palmisano was one of internet salespeople who contacted me. While other so-called internet salespeople were busy sending me constant marketing emails, giving me the run around, and sometimes just plain rude; Jonathan was friendly, helpful, courteous, and gave me straightforward answers. He also got me the car I wanted for a good price. I also met Joe Bauerle to close the deal. He was professional and pleasant to deal with. Steve Buchanan showed me the car, explained all the features and warranties. He was friendly, very knowledgeable about the car and I also liked the fact that he stressed the importance of wearing a seat belt. I recommend Faulkner Hyundai for competitive pricing, good customer service, and great staff!

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Response From: Faulkner Hyundai - Philadelphia
Added: 9/5/2012 1:34:43 PM

Hello there and thank you so much for your kind words! We are thrilled to hear that you enjoyed your experience with our dealership. Our staff is very helpful and we couldn't be happier that they were there to give you the customer service we know you deserve! We thank you again and congratulations on your brand new Elantra! Enjoy yourself and be sure to like us on Facebook and follow us on Twitter to catch the latest service specials.

Sincerely,

Mike Rocchi – President

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Macummiskey@gmail.com
2/19/2012 2:39:30 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve BuchananSteve Buchanan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Faulkner Hyundai - Philadelphia:

Walked onto the lot and was not hounded by salesmen! We were able to walk around at our own pace. We were by pressured to buy! I would definitely recommend Faulker Hyundai to anyone looking for a new car!!!

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rosebernie
1/14/2012 12:30:30 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve BuchananSteve Buchanan
Regina HoganRegina Hogan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Faulkner Hyundai - Philadelphia:

Dealing with Steve and Regina was a pleasant experience and I would recommend this dealership to other people I know. Steve was very helpful in our car buying experience and Regina was very clear when explaining the paperwork.

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kevinb53
1/12/2012 6:48:59 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve BuchananSteve Buchanan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Faulkner Hyundai - Philadelphia:

Scott and the Sales Team are knowledgable, friendly and most of all, allow you to enjoy the car buying experience by not being "pushy" or always trying to close the deal. Having been involved in sales and customer service for most of my professional life, I know when I'm trying to be "sold" something. Don't get me wrong, that's the nature of any customer service business, but Faulkner Hyundai consultants will make you feel comfortable. They have a great inventory to choose from, and they'll work with you to meet your price point on the car you are looking to purchase.

It also helps that Hyundais are terrific cars; reliable and fun to drive. If you're looking for a great buying experience, go to Faulkner!

Dr. Kevin Bukatman

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robertshivers@hotmail.com
11/29/2011 9:43:27 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve BuchananSteve Buchanan
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Faulkner Hyundai - Philadelphia:

The experience was great. The atmosphere in the dealership created a hassle free environment where I could ask any question comfortably and they made sure they covered all aspects of the sale including the financing. The even scheduled my first maintenance appointment.

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lliang88
11/13/2011 8:19:38 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve BuchananSteve Buchanan
Jonathan PalmisanoJonathan Palmisano
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Faulkner Hyundai - Philadelphia:

My first car purchased after I moved to NJ. I am impressed with the dealer’s honesty and integrity. I started with a quote from Edmunds for a 2012 Santa Fe. Reached the price via a phone call and several emails with Jonathan Palmisano. My wife and I arrived the dealer the other Saturday. The sales was handled by Steve Buchanan. Steve and Jonathan are all very friendly. Steve showed the car we discussed and explained each detail. The whole process is smooth and no hassle. There are no traditional tricks played by many dealers. The price is good based on my research online.

There is one minor issue, though. The dealer left the decal at the corner of the trunk. That should be removed when the car is sold. Now I have to try to remove it and hopefully not damaging the paint.

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mcrossi
10/4/2011 9:04:25 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve BuchananSteve Buchanan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Faulkner Hyundai - Philadelphia:

Customer service (Steve) was awesome! The staff was soooooo friendly; every question was answered, and we never felt pressured or hurried. Keep up the good work!

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genegreenberg
8/21/2011 11:41:17 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve BuchananSteve Buchanan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Faulkner Hyundai - Philadelphia:

Very cometitve pricing and excellent financing. Steve Buchanan delivered on exactly what he promised. No games, no attempt to move me off of the quote he offered. He was very knowledgeable about the car we were interested in and very patient in the process of negotitaing our deal.

The financing process wa smooth and professional by Joe Bauerle and I would recommend this dearlership to my friends and family without hesitation.

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