Steve Diamond at Tri-City Subaru

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Cyr, Steve Diamond

My Review of Tri-City Subaru:
The guys at Tri-City were friendly, cooperative, and honest. With each of these guys, listening took precedence over talking, a characteristic unbeknown to most car dealers. After weeks of research and comparison, it seemed Tri-City had the largest pre-owned Subaru selection and prices were favorable to other dealerships, such as Ocean Subaru, for instance. Finally, Andrew was reasonable in providing fair trade-in values for customer's looking to use their vehicles as down payment leverage. This was not the same case with other dealerships...

Jay

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Diamond

My Review of Tri-City Subaru:
I was extremely pleased with the treatment I received from Steve when I was in the market for a new car. I have already recommended him to several of my friends. I had been to a few dealerships before I met Steve and was pleasantly surprised to not get the hard sell and pressure I was greated with at the others. Steve showed me what I asked him to show me. He also gave me a fair price. Steve, as well as the finance manager, offered me several optional items, but did not pressure me into buying them. He was very thorough and informative after I bought the car. Overall, it was an enjoyable experience.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Diamond, Tri City Subaru Service Team

My Review of Tri-City Subaru:
Seven years ago, Steve Diamond was a wonderful person to work with when I purchased my Subaru Legacy wagon. However, all of my contact since then has been with the Service Department which was "OK" until I had an incident which necessitated my switching to another repair shop. A second major incident led me back to Tri-City Subaru and to Sue Monahan in the Service Department, who had not been with Subaru when I had gone there previously. Sue is a miracle!! She has been extremely knowledgeable, professional, understanding and kind. Since I have been dealing with her, it is a distinct pleasure to have my car serviced. Tri-City Subaru is most certainly blessed to have acquired her on their staff. I have recommended Sue and her department to several people and will continue to do so. Thank you.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Diamond

My Review of Tri-City Subaru:
Tri-City Subaru is awesome. I'd requested information on a used Tribeca online and was promptly contacted via email by Jason Gannett (Sales Manager), who was very nice. My entire communications with Jason was over email (I think that's very rare for car dealers). I set up an appointment and went for a test drive on Saturday. Steve helped us with the car. We took the Tribeca out for a test drive, while Steve sat in the back, answered any Subaru question we had and showed us the best roads to test drive the car. We went on dirt road and a steep hill (it's summer in NH, how else would you "test drive" a car!). I traded my car in and got a more than fair price and drove the Tribeca home the same day. I'm very happy with my car purchase and very impressed with the Tri-City dealership. I will definitely tell everyone I know about my experience here. When my husband is looking for a new car, we will be coming back here.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Cyr, Steve Diamond

My Review of Tri-City Subaru:
Everyone was super friendly, but not overbearing or trying to sell us anything; they knew a lot about the cars; they answered questions with authority; they didn't try to steer us toward a more expensive car, but instead helped us identify the one that was right for us. They let us take our time; no sense of rush. They are obviously huge fans of their cars, which makes sense--Subaru rocks. We spent a few hours there and it was really a nice time; moreover, we came home with a great car at what seemed like a very good price. These guys are superb.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Diamond

My Review of Tri-City Subaru:
Steve was great to work with. The dealership cares about its customers and repeat business. They are smart business people. They know that keeping the customer happy and being fair to the customer is in their best interest. So few businesses know this these days. Very classy outfit.

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