Steve Massei at Hanford Toyota

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Massei

My Review of Hanford Toyota:
After searching for the right car at the right price...for quite some time, I made a phone call (on advice from another dealership that they may have exactly what I wanted)to Hanford. Steve said he did have it and quoted me a fair price. I drove about 250 miles to get this vehicle and it was well worth the drive.

My wife and I were greeted warmly and treated very well. Manny was assigned to us to show us all the features of the vehicle, etc. He was super-nice, extremely patient, and very knowledgable and helpful. Of the new cars I have purchased, his was the best such service I have ever received.

Although I don't have his name, the finance person was also helpful, and although he offered extended warranties, and service pre-pay options, he didn't pressure us to get those things. (Pressure can really sour me on an otherwise pleasant experience.)

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Massei

My Review of Hanford Toyota:
Hanford Toyota has a great staff and excellent service. I found the car I wanted and I was not pressured to buy or not to look around other dealerships at all. I would definitely buy from their again.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Trasee Faria, Steve Massei

My Review of Hanford Toyota:
We were very pleased with Hanford Toyota and their staff. We were treated with respect and everyone was very helpful and kind. The process was very quick and easy. We will definately recommend Hanford Toyota to our friends and family!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Trasee Faria, Steve Massei, Sean Ryan

My Review of Hanford Toyota:
We've purchased a lot of cars in my life and I've driven a lot of company cars as well; I have never seen a dealership such as this. You're sales people are very friendly, very knowlegable, and willing to go the extra mile. Example; I was having trouble paring my Home Link to my garage door when I got my 2012 Highlander home. We called Steve Massei, who was so helpful and thorough explaining the car to us before we left last night. Steve volunteered to drive to Visalia and fix the problem for us after a long day at work.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Trasee Faria, Steve Massei

My Review of Hanford Toyota:
We contacted several Toyota dealerships by phone when we recently needed to purchase a new Prius for work. Our first contact was with Steve Massei who didn't hesitate to give a price over the phone, and who welcomed us to the dealership a couple of days later. He passed us on to Tracee who completed the sale over the next day or so. The quoted price was honored, and Tracee went out of her way to find a car that exceeded all our requirements - she maintained contact with us and with our office in another city- Finally she came to work on her day off to complete the sign-off. Our best experience with a car dealer - ever!

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