Steve Stalnaker at Pacific Volkswagen

I am amending my prior review of Pacific Volkswagen. I was very pleased to find out that reviews written are taken very serious and Pacific VW values customer service and customer satisfaction. Steve Stalnaker has been very helpful and accommodating. I am pleased to say that my Passat is running great again and more importantly Steve has restored the faith I lost in this dealership. Thank you Steve for all your help.

6 months ago I brought my Passat for some work done and was very pleased with Dennis, the work cost me $1,600 but my Passat was running perfect! In February 2012 I brought the car back for an oil change. When we picked up the car the "check engine sensor" was on and the car was shaking and misfiring. I called Susan over right away and she asked the tech to take it back. I was then told they had to keep the car over night to diagnose it. I called Susan the next day and was told nothing was wrong with the car and possibly it was the gas I was using. Since that oil change, less than a month ago the car has never been the same. I brought the car back again and was told that the car needed more repairs totaling $1,540!! I told her again how the car was running great prior to the oil change and that their lack of explanation for the misfiring & check engine light was unacceptable and how their were no signs of problems prior to the oil change and she just said these problems are coincidental. I honestly feel that the car was tampered with so that I would be forced to come back and spend more money. I had heard from other people regarding this dealership but now I have experienced it first hand. I will make sure to warn everyone I know to use extreme caution when getting service done here, even something as minor as an oil change. Somehow they always try and get you to come back and spend more money by tampering with something else on the car.

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