Steve Watts

Service department is a scam. I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next ti I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next time I took my car in for a free oil change the battery they said was failing previously was magically testing fine now. If you get oil changes here ALWAYS decline the maintenance they try and upsell you. My wife was duped when they said her rear brake pads were low and needed to be replaced. She agreed to have the brake pads replaced. When she picked up her car they billed her $700 for flushing the brake lines, and new pads and rotors More

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First, I want to say that I have been a customer of Apple Ford for many years, decades even. My sons were little when they had the popcorn machine in the lobby. They always wanted to go to Apple Ford with Ford for many years, decades even. My sons were little when they had the popcorn machine in the lobby. They always wanted to go to Apple Ford with me whenever I planned to go. Over the years, my sons had grown up. They needed vehicles, too. So, again we have been Apple Ford customers for generations… well, mine and my sons’ generations. One of my sons recently had issues with his Ford Taurus SHO. He diligently researched YouTube videos, ran a FixD diagnostic, and even hired a professional mechanic to run a thorough diagnostic with advanced tools. He tried everything to get the vehicle working, but nothing resolved the issue. He bought a new batter, changed the spark plugs, and replaced the air filter. He bought a couple parts (Fuel Pump Relay Module, Direct Injection High Pressure Fuel Pump) from Apple Ford that cost him about $1,000. My son doesn’t make much money, but he was determined to fix his vehicle. He finally gave up and had it towed to Apple Ford. It took them a couple days, but they told him that 2 cylinders had low compression, and it would cost $10,000 to replace the engine block. Okay, so what are the options? Well, it cannot stay on the lot or Apple Ford would start charging storage fees. Okay, no biggie. He asked about trading it in on a used car off their lot. Afterall, the vehicle Blue Books around $16,000. Surely, subtracting the cost of a new engine ($10,000) would net approximately $6,000 for the good parts of the vehicle. Remember the parts he purchased from Apple Ford remain on the vehicle, and the original parts (which are likely still good) are also in the vehicle somewhere. The very best Apple Ford could do was give him $500 (Yes, five hundred) credit toward an overpriced user vehicle on the lot. Apple Ford mechanics cannot fix cars. They can replace parts. Find yourself a real mechanic elsewhere, and save some money doing it, too. More

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Best service experience EVER! I bought my Ford in Winston-Salem, NC, but now live and work in the Baltimore area. I had a factory recall service performed at the W-S dealership and I bought my Ford in Winston-Salem, NC, but now live and work in the Baltimore area. I had a factory recall service performed at the W-S dealership and they made a mistake that did not surface until after I drove back to Baltimore a few days later. I took my car to Apple Ford Lincoln expecting to get a lot of double-talk and excuses about how they could not fix a problem another dealership caused, but I didn't! Without an appointment, I was lucky they had a no-show, they had my car on a lift and fixed by the time I finished my free cup of coffee. Best part...NO CHARGE! They said they did not need to replace parts and the time was not undue. They could have turned an unfortunate situation into a "Who'is going to pay for this" nightmare, but they took the high road and helped a fellow dealership far away. Great service...Great Team! Thank you Steve and Curtis...I'll be back. More

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2010 Lincoln, with tire damage Ben Ludwig was my service advisor and he went above and beyond the duty of getting my tires replaced, He took several pictures of the tire and was dil Ben Ludwig was my service advisor and he went above and beyond the duty of getting my tires replaced, He took several pictures of the tire and was diligent in contacting Ford for the replacement, He was very professional and took a pro active approach at getting this solved for me. I appreciate all the hard work and effort he put into this. All the service people and mechanics at Apple Ford are wonderful. They have always treated me with respect, been very courteous, and professional . Great place to go to buy a car or have one worked on. The other Service manage that I work with is Steve Watts, he also goes above an beyond the call of duty to help. More

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Good Service Dept I purchased my Ford Escape in 2013 as a Certified PreOwned Vehicle, knowing I would have oil changes for life at this dealership. It's about 40 miles I purchased my Ford Escape in 2013 as a Certified PreOwned Vehicle, knowing I would have oil changes for life at this dealership. It's about 40 miles from where I live, so the more in depth maintenance, I may have to take to a more convenient dealer. However, on a recent trip to Apple Ford, there was a miscommunication regarding my appointment, and Curtis Ford, the Service Manager worked with Steve Watts, one of his colleagues to rectify and fix the situation. I was so pleased and felt well taken care of--and received more direction for future visits regarding my oil changes for life. They have a good team at Apple Ford, including the sales force, Stanley Liu, who sold me my Escape. Thank you! More

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Good Customer Care By Curtis Ford...Service Manager Our Ford 2007 Explorer was towed to the dealership needing thousands of dollars of work. We were going to have the work done somewhere else but...Cur Our Ford 2007 Explorer was towed to the dealership needing thousands of dollars of work. We were going to have the work done somewhere else but...Curtis Ford stepped in and made us a customer for LIFE! He provided excellent customer service and provided us with a reasonable solution that included transportation for a family of 5 down to 2 cars. Thanks Curtis...see you next time. More

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Always great service!e I purchased my vehicle from Apple Ford in 2006 and have continued to have it serviced at the same location since then. I have always had a great expe I purchased my vehicle from Apple Ford in 2006 and have continued to have it serviced at the same location since then. I have always had a great experience with everyone that I have dealt with whether it was Allan or Joe in the Fast Lane or Steve or any of the guys in the full service lane. The facility is clean and they take care not to mess the interior of the vehicle with grease, etc. I am always treated professionally and usually always greeted by name. The shuttle drivers that take me to/from my work location are also always courteous. I would recommend Apple Ford to everyone. More

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Very good service! Our truck developed an issue over the weekend and we needed it for some urgent jobs during the week. Being short on options, we dropped it at Apple Fo Our truck developed an issue over the weekend and we needed it for some urgent jobs during the week. Being short on options, we dropped it at Apple Ford's night drop on Saturday night fully expecting them not to be able to get to it until later that week. However, I received a call from Steve Watts on Monday saying they were on it. He called back and Tuesday with a status and managed to get the truck done by Wednesday noon allowing us to finish our jobs. Steve was communicative, explained clearly what the issue was and proposed a solution that made the most financial sense. He is friendly and helpful. Highly recommended! More

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Dear Apple Ford, Much appreciation for the honest staff Dear Apple Ford, Much appreciation for the honest staff at Apple Ford - Columbia, Maryland for their dedication to their jobs. Dropped off my car ea Dear Apple Ford, Much appreciation for the honest staff at Apple Ford - Columbia, Maryland for their dedication to their jobs. Dropped off my car early this morning (March 20th, 2014) for a warning light associated with the power-train of my 2006 Ford Explorer. A few hours after I dropped off the car I realized I had left cash and my checkbook in the center cup-holder/console of my car. I returned to Apple Ford to collect the money and check book and both items were where I had left them. Extraordinary!! I thanked both Steve Watts and Curtis Ford for their honesty.....I also asked that they thank their team on my behalf. Much appreciated Apple Ford!! Well done!! Sincerely, David Todd Columbia, Maryland (443)-745-7597 More

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I have a 2002 Ford Escape. My wife and I bought this vehicle new from the Apple Ford Dealership in Columbia, Maryland. We have always had the vehicle serviced at this dealership. We have always been hap vehicle new from the Apple Ford Dealership in Columbia, Maryland. We have always had the vehicle serviced at this dealership. We have always been happy with this vehicle and the service we have received from the dealership. The Escape now has over 106,000 miles. As with any vehicle with higher mileage certain engine parts that have never posed a problem in the past begin to wear out. This week we encountered such a situation. The Escape began to run with a noticable engine hesitation. We took the vehicle to Apple Ford where they quickly diagnosed the problem as an engine misfire with cylinder number (4). They indicated that we needed to replace the engine coil associated with the impacted cylinder. The service advisor, Steve Watts, worked with us to complete the required engine maintenance in a timely fashion at a reasonable price. The service lane supervisor, Curtis Ford, subsequently provided us with a much appreciated 10% discount off the overall vehicle maintenance price to acknowledge our long term relationship and loyalty to the Apple Ford Dealership. My wife and I are very happy with our Ford Escape and the lifetime of quality service that we've received from Apple Ford. More

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