Steve Williams

Jason and his manager Chris are hero’s and saved my day. The new key fob I had ordered from the parts department had frequency issues and Jason tested it on the spot! No appointment or anything and Jason so The new key fob I had ordered from the parts department had frequency issues and Jason tested it on the spot! No appointment or anything and Jason solved my issue in minutes! He ordered me a new key and his manager Chris reimbursed me for my towing fees and diagnostic fees due to my key not being programmable. This meant the world to me, as I had unnecessarily spent more than what I had intended with a tow and diagnostic fees thinking there was something wrong with my vehicle. These two gentlemen are the definition of great customer service. Thank you so much for your kindness and professionalism. God bless you! More

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Steve and Shannon were amazing ! ! They are always so caring and make sure they all my questions are answered. They made sure I got exactly what I wanted ! My new X6 is my 10+ BMW an ! They are always so caring and make sure they all my questions are answered. They made sure I got exactly what I wanted ! My new X6 is my 10+ BMW and each one has been just as special as the first !!! More

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It was an outstanding experience from start to finish. I came prepared with my clean trade-in vehicle with Title and drove home in a beautiful new BMW. The whole process took less than 3 hours. My sale I came prepared with my clean trade-in vehicle with Title and drove home in a beautiful new BMW. The whole process took less than 3 hours. My sales person Shannon provided the best customer service I’ve ever experienced when buying a new car. She was awesome. Many thanks to her. More

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Professional staff Five stars on physical dealership Knowledgeable staff Quality products Encouraged test drives Efficient closing on vehicle Knowledgeable staff Quality products Encouraged test drives Efficient closing on vehicle More

by lmpage0 Verified Customer Verified Customer

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Would highly recommend BMW Farmington Hills. Cody was very friendly, helpful and informative every step of the way. Test drive to purchase went very smoothly. Cody was very friendly, helpful and informative every step of the way. Test drive to purchase went very smoothly. More

by mteodori02 Verified Customer Verified Customer

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"Excellent service from start to finish. Staff were professional, knowledgeable, and attentive. I will be back next time Staff were professional, knowledgeable, and attentive. I will be back next time More

by k.frenkel Verified Customer Verified Customer

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The dealership itself is beautiful, and everyone, including the receptionist were incredibly polite, attentive and helpful. Ilir was a great representative and was the real difference maker among the including the receptionist were incredibly polite, attentive and helpful. Ilir was a great representative and was the real difference maker among the other dealershipsc we were considering (including BMW Ann Arbor). We even had the chance to custom order from Ann Arbor but stayed with Farmington Hills because of Ilir. The finance team was also expectional, and rounded out the A+ service experience. More

by jahoward77 Verified Customer Verified Customer

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Great service . Happy with the car. Thanks to Shannon and entire team. Hoping to buy another car soon😅 Happy with the car. Thanks to Shannon and entire team. Hoping to buy another car soon😅 More

by pranavprabhu1997 Verified Customer Verified Customer

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